Experience

Divide By Zero

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• Senior Business Analyst

  • Oct 2019 - Present



First State Super

• Australia
• Financial Services
• 1 - 100 Employee

• Senior Business Analyst

  • Jun 2017 - Mar 2018

  Large scale digital transformation. Large scale digital transformation.



Digital Alchemy

• Australia
• Advertising Services
• 100 - 200 Employee

• Senior Business Analyst

  • Oct 2011 - Jun 2017

   Responsible for maintaining and growing client’s relationships by gathering requirements and preparing business requirements documents (BRD) and responsible for translating these requirements into various documentation deliverables such as Business and functional requirements specifications documents in accordance with Business needs and Project scope. Designed data dictionary and logical data model containing the essential business elements, detailed definitions and descriptions of the relationships between the data elements to analyze the business data requirements. Understanding the client’s requirements and documenting the Change Requests to document campaign and database changes and implemented procedures to test changes. Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing. Extract data from Oracle database and performed SQL query, data analysis and verification to identify and resolve data gaps and data related issues in client database  Hands on ETL tools like DMExpress to effectively meet the needs for running campaigns in Unica and developing reports in Cognos environment for various Strategic decisions and clients’ customer insights. Attended weekly meetings with the clients and coordination with project manager and development team to discuss the outstanding data and technical issues and project deadlines for arriving at a mutually acceptable solution. Clients: NBN Co., Virgin Mobile, Weight Watchers, Telstra, NRMA (Motoring & services), Newcastle Permanent Building Society, RACQ, nib.



HotHouse

• TESTER AND ASSOCIATE PRODUCER

  • Jul 2011 - Sep 2011

   Development of test plans and Test cases Broken links checking Content management of Toyota website using Html. Worked on the project for i-pad interactive application testing for Toyota launched at their showroom Clients: Toyota, Vivacity, Amaysim  Development of test plans and Test cases Broken links checking Content management of Toyota website using Html. Worked on the project for i-pad interactive application testing for Toyota launched at their showroom Clients: Toyota, Vivacity, Amaysim



Autolite (India) Limited

• India
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Technical Business Analyst

  • Jan 2009 - Mar 2011

   Was involved in various projects for increasing the inside/outside sales and delivery of products to clients on time and on-budget and managing relationships with key clients. Creating of functional specifications, business requirements analysis, flowcharts and process maps. Provided support to the project team in analysis and documentation of business needs and ensuring the accurate alignment of technology with business objectives. Expert in complex data collection and analysis activities using advanced SQL, RDBMS knowledge across database platforms such as Oracle. Provided support to testing team in creating test plan with test cases for system testing and client for user acceptance testing & end to end testing Prepared reports to gather the project progress, risk status and earned value across the project lifecycle. Communicated these measures from developers, system engineers, and testing teams to managers and directors. Clients: Tata, Maruti, Mahindra, Eicher



Halliburton

• United States
• Oil and Gas
• 700 & Above Employee

• SOFTWARE DEVELOPER

  • Aug 2007 - Dec 2008

   Worked in “Wireline and Perforating Group” on INSITE; a web delivery system that provides real-time access to well data from all Halliburton well construction and completion services. Developed code in C++ and .NET for tools used for Data Acquisition in real-time basis to determine the quantity, pressure of the oil contained in a well etc Designed and Maintained database using ADI Database and SQL. Worked on Team Foundation Server (TFS), Visual Source Safe, Visual Intercept for version control, data collection, reporting and project tracking Managed reports generation in HTML developed for clients.  Designed and modified new and existing tools using Microsoft Office Visio. Clients: Baker Hughes, Chevron, Exxon Mobil and Shell.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• TECHNICAL CUSTOMER CARE EXECUTIVE

  • Mar 2004 - Jan 2005

  - Provided strategic direction and operations management for the customer service.- Handled Management Information System which included company’s database issues and report generations.- Managed marketing promotions for premium customers by providing them an additional connection. Also handled both inbound and outbound customer queries. - Provided strategic direction and operations management for the customer service.- Handled Management Information System which included company’s database issues and report generations.- Managed marketing promotions for premium customers by providing them an additional connection. Also handled both inbound and outbound customer queries.