Experience

IDLC Asset Management Limited

• Bangladesh
• Investment Management
• 1 - 100 Employee

• Head Of Retail Sales

  • Jul 2022 - Present

  * Head of Retail Sales * Leading and Managing a Dedicated Retail Sales Team for Mobilising IDLC SIP / Mutual Funds* Providing Financial Planning to Investors* Helping Investors to pick the best investment options among DPS, FDR, Stock Market Investment, Mutual Funds investment as per their requirements.* Working on to popularize IDLC SIP among retail segments in Bangladesh * Acquiring New Investors for IDLC SIP Investment * Retaining Existing Investors for long term investment Show less

• Senior Executive Officer, Retail Sales & Customer Service

  • Mar 2021 - Jul 2022

  * Head of Retail Sales & Customer Services * Leading Customer Insights & Service Delivery Team* Leading Retail Sales Team for Mutual Funds / SIP* Working on to popularize SIP among retail segments* Acquiring new Investors for SIP Investment * Retaining existing Investors for long term investment

• Senior Officer, Customer Insight & Service Delivery

  • Nov 2018 - Feb 2021

  Head of Customer Service Team. Leading and managing Customer Service and Telesales Team to ensure better customer experience. Ensuring smooth customer On-boarding and exit process. Providing services on SIP, Mutual Funds and Investment.Ensuring customers loyalty.Running projects to acquire new SIP / Mutual Fund investors and retaining the existing SIP / Mutual Fund investors.Working on popularizing SIP, Mutual Funds in Bangladesh. Developing SOP and FAQ for the TeamImplementing Digital Online Platforms for better customer experience.Involved in implementing Group CRM project. Show less



Bproperty.com

• Bangladesh
• Real Estate
• 300 - 400 Employee

• Acting Manager Customer Service & Experience

  • Jun 2018 - Nov 2018

  * Lead and manage customer service and experience team of 16 agents as acting in charge. * Incresing brand value, brand loyalty, and strong loyal customer base through seamless customer experience. * Customer retention and acquisition through seamless user experience. * Leading telesales and telemarketing project. * Providing customer's feedback and insides to Marketing team and Tech team about product for further development. * Providing plan, suggestion, and requirements to the management for features needed in website for better customer experience. * Setting Up Call Center Solution for customer service. * Managing E-Commerce Website. ( www.bproperty.com)* Setting Up Live Chat for customer service. Show less

• Senior Executive Customer Service & Experience

  • Jun 2017 - Nov 2018

  * Lead and manage customer service and experience team of 16 agents as acting in charge. * Incresing brand value, brand loyalty, and strong loyal customer base through seamless customer experience. * Customer retention and acquisition through seamless user experience. * Leading telesales and telemarketing project. * Providing customer's feedback and insides to Marketing team and Tech team about product for further development. * Providing plan, suggestion, and requirements to the management for features needed in website for better customer experience. * Setting Up Call Center Solution for customer service. * B2B and B2C Business Development - Clients identification, market analysis, client contact and Negotiations. * Proposing potential business deal by contacting potential clients and partners. * Discovering and exploring new opportunities. * Businesses deal with foreign clients by analyzing market strategy, deal requirements, potential, and financial evaluation. * Maintaining Long Term Customers Relationship through Customer Service. * Maintaining Relationship with Real Estate Developers and Corporate Clients. * Managing E-Commerce Website. ( www.bproperty.com)* Working on Social media and Online Communication. * Setting Up Live Chat for customer service. Show less



ekhanei.com

• Bangladesh
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Retention Manager

  • Feb 2017 - Jun 2017

  Duties / Responsibilities:• Acquiring new buyers and sellers. • Retaining existing buyers and sellers. • Increasing Brand Value to Customers.• Telesales and Telemarketing on new product and product features to the potential Customer. • Maintain good relationship with the customer, increasing liquidity, increasing number of ads, solving user problems, and helping the customer understand our product and service. • Providing the Best Customer Service to retain the existing customers and acquire the new customer.• Taking Customer Feedback about the product to further develop the product to increase good customer experience. Show less

• Executive Customer Service

  • Mar 2015 - Jun 2017

  Duties / Responsibilities:• Currently working as Customer Retention Manager in a special project called "Retention" to retain customers, maintaining good relationship with customer, increasing brand value to customers, increasing liquidity, increasing the number of ads, solving their problem, and helping customer understand our product and service. • Providing Customer Service through Email, Zendesk, Facebook and over the phone. • Tele Sale• Manual Software QA Tester • Online Moderation • QA of Moderator• Retaining potential customer and maintaining good relationship with customer.• Taking customer feedback about product to further develop the product. Show less



Grameenphone Ltd

• Bangladesh
• Telecommunications
• 700 & Above Employee

• Customer Service Manager

  • Jan 2012 - Mar 2015

  Duties / Responsibilities: • Dealing with Customers over phone, Problem solving, fulfilling business KPI, NPS. • Providing training on product, KPI, NPS to new employees. • Outbound sales • Worked as trainer on soft skill. Achievement in Grameenphone: • Graduated from Apprentice Graduation Program, Grameenphone 2015. • Got the consistent best performance award for many time. Duties / Responsibilities: • Dealing with Customers over phone, Problem solving, fulfilling business KPI, NPS. • Providing training on product, KPI, NPS to new employees. • Outbound sales • Worked as trainer on soft skill. Achievement in Grameenphone: • Graduated from Apprentice Graduation Program, Grameenphone 2015. • Got the consistent best performance award for many time.