Experience

Cordova

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Project Manager

  • Apr 2022 - Present

  Omaha, Nebraska, United States Project: MedSupp (Medicare Supplement), HRIS | Client: WoodmenLife ● Guiding a cross-functional team comprising BAs, DEVs, QAs, and nearshore resources for the project. Overseeing the project from initiation to successful delivery, ensuring timely and budget-compliant completion. ● Guiding and coaching team members on Agile principles, enhancing collaboration and productivity. ● Assisting the Product Owner in creating and maintaining the Product Backlog. ● Developing and managing… Show more Project: MedSupp (Medicare Supplement), HRIS | Client: WoodmenLife ● Guiding a cross-functional team comprising BAs, DEVs, QAs, and nearshore resources for the project. Overseeing the project from initiation to successful delivery, ensuring timely and budget-compliant completion. ● Guiding and coaching team members on Agile principles, enhancing collaboration and productivity. ● Assisting the Product Owner in creating and maintaining the Product Backlog. ● Developing and managing schedules for the team, monitoring sprint-to-sprint development to ensure timely product delivery. ● Collaborating closely with Enterprise Product Owners and Scrum Teams, aligning product vision and roadmap with business goals and customer needs. Negotiating the minimum viable product for delivery. ● Tracking and generating Team Velocity and Sprint progress metrics, sharing Velocity burndown charts weekly with the Product Management Team. ● Effectively communicating project status, risks, and issues to stakeholders, including executive management, clients, and team members. Show less



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Project Lead Quality/Consultant

  • Mar 2019 - Apr 2022

  Greater Omaha Area Project: Data Migration, CMMI upgradation and Institutionalized QMS | Client: Union Pacific Railroad (UPRR) Project/Product Management ● Guided cross-functional teams comprising developers, UX designers, and QA experts, achieving timely and budget-compliant delivery of top-notch products. ● Implemented comprehensive analytical reporting including schedule and effort variances, productivity, defect density, and rework effort. This provides management with valuable objective… Show more Project: Data Migration, CMMI upgradation and Institutionalized QMS | Client: Union Pacific Railroad (UPRR) Project/Product Management ● Guided cross-functional teams comprising developers, UX designers, and QA experts, achieving timely and budget-compliant delivery of top-notch products. ● Implemented comprehensive analytical reporting including schedule and effort variances, productivity, defect density, and rework effort. This provides management with valuable objective insights. ● Managed collaboration between business unit IT extractors and data owners/users, overseeing MF ALM system data validation. Achieved 87% success rate across 24 projects in 14 sprints. ● Evaluated current conversion processes, pinpointing issues affecting data conversion and implementation quality. Process Improvement ● As a part of the Process and Product Quality team at UPRR, took ownership of supporting CMMI process implementation for 18 projects of different scales. Conducted audit evaluations, facilitating upgrades to CMMI V2.0, and promoting improvements in quality initiatives, process efficiency, and procedural clarity. ● Conducted thorough gap analyses to identify areas of non-compliance and opportunities for improvement in engineering practices, specifically concerning SSEP (Standard Systems Engineering Process). ● Led key Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Directed Scrum ceremonies to enhance process efficiency, velocity, and team engagement by identifying areas for improvement and ensuring transparent team metrics. ● Led product backlog grooming to align with business needs via prioritization and refinement. Worked closely with Product Owners to ensure harmony between product vision, roadmap, and business objectives. ● Provided guidance and mentorship to team members, enhancing collaboration and productivity through both Agile and CMMI principles and practices. Show less



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Project Management Consultant

  • Jun 2013 - Aug 2018

  Montreal, Quebec, Canada Project: Mandatory Service Announcements (MSA), FFH | Client: Google, TELUS ● Minimized the communication process to get the approval and inform the target group by using distributed system 'Dremel'. ● Collected and used the Data in a "columnar" format, which contributes to Google's BigQuery product for an implementation of Dremel accessible via RESTful API. ● Provided continuous feedback utilizing Google tools during peer review, documented to the development team to improve the tools… Show more Project: Mandatory Service Announcements (MSA), FFH | Client: Google, TELUS ● Minimized the communication process to get the approval and inform the target group by using distributed system 'Dremel'. ● Collected and used the Data in a "columnar" format, which contributes to Google's BigQuery product for an implementation of Dremel accessible via RESTful API. ● Provided continuous feedback utilizing Google tools during peer review, documented to the development team to improve the tools and existing framework; which increased the accuracy level by 10% and efficiency level by 7%. ● Collaborated with fellow Scrum Masters to enhance the application of Scrum within the organization, eliminating obstacles to Development Teams' progress. Assisted in optimizing Product Backlog arrangement for maximum value. ● Aided in developing RTM (Requirement Traceability Matrix) and Test Analysis reports, recording outcomes in the project's defect tracking system. Contributed to the Software Test Report for each release. ● Delivered high customer satisfaction through effective first-call resolution methods, positive word-of-mouth promotion, problem identification, and creative solutions. Achieved a remarkable 98% reduction in customer effort, consistently meeting the set KPI benchmark. Show less



NCO Financial Systems

• Financial Services
• 700 & Above Employee

• Real Time Analysis/QA Analyst

  • Apr 2008 - May 2013

  Montreal, Quebec, Canada ● Created and maintained project documentation, including project plans, timelines, resource allocation, and risk management plans. ● Assessed and optimized call efficiency for Outbound (30,000) and Inbound (3,500) calls daily, enhancing revenue generation through agent availability management. Oversaw call flow using a workforce management system for effective control. ● Strengthened policies, procedures, forms, and templates to align with industry standards and meet client… Show more ● Created and maintained project documentation, including project plans, timelines, resource allocation, and risk management plans. ● Assessed and optimized call efficiency for Outbound (30,000) and Inbound (3,500) calls daily, enhancing revenue generation through agent availability management. Oversaw call flow using a workforce management system for effective control. ● Strengthened policies, procedures, forms, and templates to align with industry standards and meet client directives. ● Orchestrated and provided guidance for the organization's transition to Scrum methodology. Show less



LEADS Corporation Limited

• Bangladesh
• Information Technology & Services
• 200 - 300 Employee

• QA Project Lead/Project Manager

  • Apr 2005 - Feb 2008

  Dhaka, Bangladesh Project: BankUltimus, CMMI Implementation and Institutionalized QMS for ISO | Client: Corporate Banks, LEADS, LeadSoft ● Devised an organizational plan to optimize project efficiency, alongside process methodologies for CMMI Level 3 implementation in the software division. ● Designed and executed processes, forms, and templates for software development and maintenance, aligning with CMMI Level 3 standards. ● Implemented ISO 9001-based QMS (Quality Management System) organization-wide… Show more Project: BankUltimus, CMMI Implementation and Institutionalized QMS for ISO | Client: Corporate Banks, LEADS, LeadSoft ● Devised an organizational plan to optimize project efficiency, alongside process methodologies for CMMI Level 3 implementation in the software division. ● Designed and executed processes, forms, and templates for software development and maintenance, aligning with CMMI Level 3 standards. ● Implemented ISO 9001-based QMS (Quality Management System) organization-wide, reducing organizational gaps by 95% through alignment efforts. ● Conducted internal quality audits as Lead Auditor, faced the external auditor as a Management Representative. Show less



Prestel Bangladesh Limited

• Manager, Business Development & Strategic Management

  • Sep 2004 - Mar 2005

  Dhaka, Bangladesh Project: Mobile Assembly | Client: Prestel ● Formulated a strategy for launching a new branded product and executing brand marketing efforts. ● Conducted thorough market analysis to inform corporate sales strategies based on competitive analysis.



TechnoVista Limited

• Bangladesh
• IT Services and IT Consulting
• 1 - 100 Employee

• SQA and Management Engineer

  • Jun 1999 - Aug 2004

  Dhaka, Bangladesh Project: Customized Software for Corporate | Client: Corporate ● Configured functional test cases, test sets, and defects. Utilized HP ALM to create and connect test cases and scripts for comprehensive requirement coverage. ● Led Software Quality Assurance initiatives and evaluated testing processes, encompassing test case execution, coverage, and results. ● Established a Quality Management System (QMS) framework to ensure quality standards throughout the organization. ● Revised… Show more Project: Customized Software for Corporate | Client: Corporate ● Configured functional test cases, test sets, and defects. Utilized HP ALM to create and connect test cases and scripts for comprehensive requirement coverage. ● Led Software Quality Assurance initiatives and evaluated testing processes, encompassing test case execution, coverage, and results. ● Established a Quality Management System (QMS) framework to ensure quality standards throughout the organization. ● Revised and maintained Quality Standard Process documents, Evaluation Checklists, and PIID (Practice Implementation Indicator Description) documents. ● Performed the role of Co-Management Representative for ISO Documentation and Internal Audit responsibilities. ● Delivered user training and product demonstration sessions to diverse audiences, both domestically and internationally. Show less