Experience

Abacus.co

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Executive, Business Development Manager

  • Sep 2021 - Present



Westpac

• Australia
• Banking
• 700 & Above Employee

• Integrated Payments Manager

  • Nov 2019 - Aug 2021

  Key Responsibilities: • Process simplification and customer experience optimization • Develop strategies to manage and reduce operational risk• Drive revenue and market share by way of POS referral conversion • Nurturing partnerships with top Fintech providers and building strong working relationships with various stakeholders to drive integrated sales growth• Developing deep relationships with new and existing clients, • Focused on proactive acquisition via digital channels• Providing advice-based industry knowledge from a deep understanding of the SME and Micro SME market• Coaching, mentoring and developing bankers to drive growth in the integrated payments space• Creating and reporting on strategic marketing campaignsAchievements• Growing a new product from infancy to now being a major competitor in the SME market• Developing a new distribution process that resulted in better customer experience outcomes• Top sales banker in February, March 2021 – set record of 26 MIDs in Feb

• Business Banker

  • Jan 2017 - Nov 2019

  BUSINESS SOLUTIONS AND MERCHANT SALES SPECIALIST – WESTPAC GROUP MARCH 2018 UNTIL PRESENT.Key Responsibilities• Facilitating prospective new and existing merchants with the supply of merchant facilities. • A deep understanding of Westpac Group’s merchant products, compliance procedures and policies • Working closely and developing meaningful business relationships with merchant risk to ensure the protection of Westpac Group against fraud and loss • Developing close relationships with business bankers, relationship managers and private bankers within the Westpac Group • Providing support to team leaders and other business partners within the Westpac Group to achieve outstanding results for the organization and its customersAccomplishments and Achievements• Achieved 300 CNM points in Q1 2018 • 3.0 3-Star service rating • 2 times Banker of the week in Q1 2018COMMERCIAL CREDIT CARD SPECIALIST - WESTPAC GROUPJANUARY 9 2017-MARCH 5 2018• Servicing general enquiries related to corporate credit card facilities • Opening accounts, term deposits, and credit cards • Developing strong relationships with Westpac Groups 3rd party business partners such as Allianz insurance, as a means of servicing customers and facilitating for their unexpressed needs Accomplishments and Achievements• Achieved the highest 3Star service customer satisfaction rating in Q3 2017 of 3.0.• Top banker in Q3 2017, with all KPI’s met a good or great level • 3 Star Champion in Q3 2017• Achieved the highest CNM points in Q3 2017 with 90 points. • Received recognition and commandments from stream and site managers for my performance as



Australian Department of Foreign Affairs and Trade

• Australia
• Government Administration
• 700 & Above Employee

• Sponsored Passports Officer

  • Apr 2014 - Jan 2017

  Passport Officer:Processing client applications and assisting with workflow operations to ensure passports are successfully produced within the stipulated APO timeframes. This position requires an understanding of: - Client expectation management (i.e., managing dissatisfied clients and fulfilling their expectations).This includes responding to client enquiries, disputes and complaints as per APO Guidelines- Australia’s passport policies and obligations, including how passports are created and the various requirements/procedures that must be adhered to for an application to be successful.Responsibilities with this position Include: - Passport application interviewing, which involves ensuring perspective client’s passport applications have been successfully completed with the correct supporting documentation.- Attending to the Diplomatic and Officials counter, including assessing and interviewing applications submitted by government officials, including Defence personnel, and ensuring all applications adhere to the APO guidelines.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Senior Sales Consultant

  • May 2009 - Jan 2014

  Sales AssistantDevelop, analyse and apply sales and customer care techniques in order to successfully deliver Vodafone business outcomes.This position requires an understand of: - VHA’s legal obligations, including privacy policies, contractual obligations and legal liabilities. - Consumer sales cycles, including the development of sales techniques to assist sales consultants with closing sales during busy sale periods.- Consumer care, including resolving customer issues and complaints. Responsibilities with this position include: - Executing sales processes, including customer application, credit check, account registration and device setup post sales services.- Store operations, including among other things tasks such as financial reconciliation and bookkeeping for my store, receiving and dispatching stock, and stock-taking.