Rashad Serhal
Senior Account Manager at Zaheen- Claim this Profile
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Bio
Mohamed Shukri Osman
I have worked with many professionals throughout my journey, but Rashad was a unique one to work. I started my work journey with him when i took over SAMA Telecom account, and he helped me to build growth relationship between both organizations excellently. His work ethics are pristine, and he is easily adjustable to a given business situation. His ability to go out of his way to help others has made him stand out. Thanks a lot, man! You have made TM- SAMA Telecom relationship to a greater height.
Samer Nassriah (CSM)
Rashad was professional AM who was easily managing the relationship efficiently, always focusted , alert and attentive , i wish him all the luck in his endeavour
Mohamed Shukri Osman
I have worked with many professionals throughout my journey, but Rashad was a unique one to work. I started my work journey with him when i took over SAMA Telecom account, and he helped me to build growth relationship between both organizations excellently. His work ethics are pristine, and he is easily adjustable to a given business situation. His ability to go out of his way to help others has made him stand out. Thanks a lot, man! You have made TM- SAMA Telecom relationship to a greater height.
Samer Nassriah (CSM)
Rashad was professional AM who was easily managing the relationship efficiently, always focusted , alert and attentive , i wish him all the luck in his endeavour
Mohamed Shukri Osman
I have worked with many professionals throughout my journey, but Rashad was a unique one to work. I started my work journey with him when i took over SAMA Telecom account, and he helped me to build growth relationship between both organizations excellently. His work ethics are pristine, and he is easily adjustable to a given business situation. His ability to go out of his way to help others has made him stand out. Thanks a lot, man! You have made TM- SAMA Telecom relationship to a greater height.
Samer Nassriah (CSM)
Rashad was professional AM who was easily managing the relationship efficiently, always focusted , alert and attentive , i wish him all the luck in his endeavour
Mohamed Shukri Osman
I have worked with many professionals throughout my journey, but Rashad was a unique one to work. I started my work journey with him when i took over SAMA Telecom account, and he helped me to build growth relationship between both organizations excellently. His work ethics are pristine, and he is easily adjustable to a given business situation. His ability to go out of his way to help others has made him stand out. Thanks a lot, man! You have made TM- SAMA Telecom relationship to a greater height.
Samer Nassriah (CSM)
Rashad was professional AM who was easily managing the relationship efficiently, always focusted , alert and attentive , i wish him all the luck in his endeavour
Experience
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Zaheen
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Romania
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Telecommunications
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1 - 100 Employee
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Senior Account Manager
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Jun 2022 - Present
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SAMA TELECOM
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Lebanon
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Telecommunications
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1 - 100 Employee
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Senior Account Manager
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Sep 2016 - Mar 2022
Coordinating with all other departments on commercial aspectsImproving work efficiencyImplementing effective teamwork in the workplaceSetting workflow strategies to increase gross marginManaging minute trading with operators, Tier 1 and Tier 2Delivering financial and non-financial KPIs to meet Company contractual commitmentsStrengthening relationship with carriers to maximize business and increase accounts under managementDeveloping and implementing carrier specific account plans, strategies for improving overall customer experience to improve profitabilityMaking daily follow-ups with suppliers.Carrying out case studies and account review on daily basisMeeting and exceeding revenue and margin targetsArranging bilateral agreements on volumes and destinations to keep consistency of account performanceNegotiating credit, post pay schedule and risk/return ratio.Leading periodic service reviews with customersAttending conferences and capacities to develop new and existing business opportunities Show less
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Project Manager
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Nov 2015 - Sep 2019
Murex Application (Invented by SAMA) Working on Advertisements StrategyBuilding up strategies for attracting customers.Increasing Downloads to match our targets.Working on CPM, CPI, CPC to enhance the profit.Seek new market possibilities to increase revenue through diversificationCollaborate with various publishers who are looking to monetize their web traffic
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Rate Analyst
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Oct 2014 - Nov 2015
Working on Customers and Suppliers Rate Notifications.Monitoring Rates on daily Basis.Monitoring any suspicious loss and coordinating with other departments.Working on Company’s cost base.Code Updates.Managing all activities and distributing tasks among the team
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Routing Specialist
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Nov 2012 - Oct 2014
Working on customers and suppliers benchmark.Blocking any Faulty supplier.Working on alternative vendors that could match customer’s target.Searching for new routes to match quality and LCR (Least Cost Rate) knowledge in different VOIP protocols.knowledge in SS7 traces and ISUP protocolsknowledge in different types of CODECS and related issues
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Network Operations Center
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Aug 2010 - Nov 2012
Monitoring the international and national voice traffic and corresponding KPIs over the telecommunication networkCommunicating and alerting other departments whenever neededMonitoring the alarms generated by the network elements such as the physical memory of the IGWs, the CPU performance and the stability of the transmission links.Ensure maximum possible service availability and performanceIdentify, categorize and respond to network problems.Testing (Physical testing for underperforming or new offeredCDRs AnalysisCapturing and analyzing live tracesExecuting planned outagesReporting to commercial department any under-performing carrier Show less
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Education
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Lebanese International University
Bachelor's degree, Management Information Systems, General
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