IGC System Operator

• Oct 2014 - Present

Help Desk Specialist

• Oct 2010 - Present

Provides Help Desk assistance in GATES and GDSS including but not limited to answering phones and opening trouble tickets in REMEDY. Track and resolve user problems by maintaining an audit trail and recording all problems and conditions reported by the client. Gain classified and unclassified access creating and resetting passwords. Creates RAS Accounts using Cisco Secure ACS. Assists in gathering information in response with client questions and reported problems. Identifies problem areas and… Show more Provides Help Desk assistance in GATES and GDSS including but not limited to answering phones and opening trouble tickets in REMEDY. Track and resolve user problems by maintaining an audit trail and recording all problems and conditions reported by the client. Gain classified and unclassified access creating and resetting passwords. Creates RAS Accounts using Cisco Secure ACS. Assists in gathering information in response with client questions and reported problems. Identifies problem areas and recommend solutions. Performs other administrative and clerical duties as required. Show less Provides Help Desk assistance in GATES and GDSS including but not limited to answering phones and opening trouble tickets in REMEDY. Track and resolve user problems by maintaining an audit trail and recording all problems and conditions reported by the client. Gain classified and unclassified access creating and resetting passwords. Creates RAS Accounts using Cisco Secure ACS. Assists in gathering information in response with client questions and reported problems. Identifies problem areas and… Show more Provides Help Desk assistance in GATES and GDSS including but not limited to answering phones and opening trouble tickets in REMEDY. Track and resolve user problems by maintaining an audit trail and recording all problems and conditions reported by the client. Gain classified and unclassified access creating and resetting passwords. Creates RAS Accounts using Cisco Secure ACS. Assists in gathering information in response with client questions and reported problems. Identifies problem areas and recommend solutions. Performs other administrative and clerical duties as required. Show less

Help Desk Specialist

• Oct 2010 - Present

Provides Help Desk assistance in GATES and GDSS including but not limited to answering phones and opening trouble tickets in REMEDY. Track and resolve user problems by maintaining an audit trail and recording all problems and conditions reported by the client. Gain classified and unclassified access creating and resetting passwords. Creates RAS Accounts using Cisco Secure ACS. Assists in gathering information in response with client questions and reported problems. Identifies problem areas and… Show more Provides Help Desk assistance in GATES and GDSS including but not limited to answering phones and opening trouble tickets in REMEDY. Track and resolve user problems by maintaining an audit trail and recording all problems and conditions reported by the client. Gain classified and unclassified access creating and resetting passwords. Creates RAS Accounts using Cisco Secure ACS. Assists in gathering information in response with client questions and reported problems. Identifies problem areas and recommend solutions. Performs other administrative and clerical duties as required. Show less Provides Help Desk assistance in GATES and GDSS including but not limited to answering phones and opening trouble tickets in REMEDY. Track and resolve user problems by maintaining an audit trail and recording all problems and conditions reported by the client. Gain classified and unclassified access creating and resetting passwords. Creates RAS Accounts using Cisco Secure ACS. Assists in gathering information in response with client questions and reported problems. Identifies problem areas and… Show more Provides Help Desk assistance in GATES and GDSS including but not limited to answering phones and opening trouble tickets in REMEDY. Track and resolve user problems by maintaining an audit trail and recording all problems and conditions reported by the client. Gain classified and unclassified access creating and resetting passwords. Creates RAS Accounts using Cisco Secure ACS. Assists in gathering information in response with client questions and reported problems. Identifies problem areas and recommend solutions. Performs other administrative and clerical duties as required. Show less

IGC System Operator

• Jan 2013 - Oct 2014

Information Technology Specialist

• Aug 2009 - Jul 2010

Managed and created user accounts in a Windows Active Directory and Exchange environments. Created distribution list local/global; shared public accounts and shared calendars.

IT Specialist

• Aug 2009 - Jul 2010

CCNA Cisco Routers and Switches, Windows Servers 2003 and Exchange. Managed and created user accounts in a Windows Active Directory and Exchange environments. Created distribution list local/global; shared public accounts and shared calendars.

CAge Cashier

• Apr 2009 - Jul 2009

Entered transactions into computers to record and issue computer generated receipts. Calculated daily ongoing transactions using calculators and adding machines. Maintained accountability over a cashier drawer while handling large quanities of money. Provided resilient customer service to a diverse, demanding, and high volume customer population.

Cage Cashier

• Apr 2009 - Jul 2009

Entered transactions into computers to record and issue computer generated receipts. Calculated daily ongoing transactions using calculators and adding machines. Maintained accountability over a cashier drawer while handling large quanities of money. Provided resilient customer service to a diverse, demanding, and high volume customer population.

Crew Leader

• Feb 2005 - Nov 2008

Productively assisted and resolved customer inquiries and complaints. Provided manager and crew level training to over twenty employees and future store owners. Maintained and balanced a cash drawer and being responsible for making daily store deposits to the bank. Performed all aspects of stores inventory such as ordering and unloading product. Productively assisted and resolved customer inquiries and complaints. Provided manager and crew level training to over twenty employees and future store owners. Maintained and balanced a cash drawer and being responsible for making daily store deposits to the bank. Performed all aspects of stores inventory such as ordering and unloading product.

Teller

• Nov 2007 - Jul 2008

Managed customer transactions and processed sales referrals while promoting bank services and products. Consistently provided outstanding customer service. Accepted and processed member deposits, loan payments and withdrawals. Managed customer transactions and processed sales referrals while promoting bank services and products. Consistently provided outstanding customer service. Accepted and processed member deposits, loan payments and withdrawals.