Experience

MWS Technology Ltd

• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee

• Customer Support Advisor

  • Oct 2018 - Present

  As a Customer Support Adviser, I assist our customers with any technical issues they may encounter with Aptem, our E-Learning Platform.My duties include answering emails and telephone inquiries, logging technical issues using our case and ticket system, and liaising with our Technical Support Team to ensure that the platform is running smoothly.



Tuffnells Parcels Express

• United Kingdom
• Freight and Package Transportation
• 400 - 500 Employee

• Customer Service Supervisor

  • Mar 2017 - Oct 2018

  In my role I am responsible for the entirety of the Middlesex area, which means I handle all of the Tuffnells Middlesex customers. My duties include daily discrepancy reports; answering phone enquiries and emails, ensuring premium service deliveries are delivered on time and informing customers of any issues or potential issues with deliveries. I also liaise between the customers and our various depots, resolving any issues they may have. I am also in charge of training any new members of staff, making sure they are up to speed and confident in their ability to perform well. I have minor managerial experience, as when my manager is away on training, I am responsible for the day to day management of the department. In these instances my roles include customer care and development, bringing new business in, minor HR duties such as booking staff holidays and noting staff sickness, and resolving any issues with wages. I have been trained in supervisory practices and have completed Fire Marshall and First Aid training.



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Trainee Work Coach

  • Feb 2016 - Jul 2016

  •Conducting Group Sessions with clients and employers•Setting up and attending meetings with potential employers•General Admin work•Shadowing Team Leaders while they conduct daily duties.•Adhering to Data Protection Act



Safestore Self Storage

• United Kingdom
• Warehousing and Storage
• 200 - 300 Employee

• Sales Executive

  • Oct 2015 - Feb 2016

  •As a Sales Executive I aimed to provide the highest quality Customer Service while being professional and friendly. People only need storage during stressful situations, so it was my job to help make this time as simple and stress free as possible. •Drawing up contracts •Moving people in and out of Storage Units•General Admin duties•Cashier•Taking deliveries with DHL and RICO•Using in house systems



Just Ask Estate Services Ltd

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Office Administrator/General Operative

  • Apr 2015 - Sep 2015

  •General administrative work•Setting up meetings•Liaising with clients• Residential Maintenance



Sky

• France
• Wireless Services

• Auditor

  • Nov 2014 - Jan 2015

  •As an IT Auditor at BSkyB, it was my job to conduct inventory checks as part of a building move.•Conducting inventory check and analysis•Using in house systems•Conducting face to face surveys



Chestnut Estate Agents

• Real Estate

• Lettings Negotiator

  • Oct 2013 - Oct 2014

  •Bringing in new business•Liasing with Landlords and clients•Writing up contracts•General Admin work•Conducting viewings• Training new employees



Kantar Media

• United Kingdom
• Marketing Services
• 700 & Above Employee

• Telephone Interviewer

  • Nov 2011 - Oct 2013

  •Cold calling the general public•Conducting surveys over the phone•Using in house systems•Meeting Strike rates



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jun 2010 - Jul 2011

  • Stock replenishment • Visual merchandising• Providing excellent customer service, advising on products and goods in store • Promoting sales • Stock checking• Cashier• Cashing Up