Senior QA Analyst

• Aug 2023 - Present

Develop test plans, test cases, scripts, and reports on multiple projects. Perform testing on various software, telecom, and reporting systems.

Mid IT QA Analyst

• Dec 2020 - Sep 2023

Junior IT QA Analyst

• Apr 2019 - Dec 2020

Underwriting Specialist

• Apr 2018 - Apr 2019

Review policies and process policy changes so that unacceptable risks are avoided, and customers are properly rated for premium. Complete assigned tasks from Senior Underwriters. Provide Underwriting answers and assistance to customer service, sales, and claims agents. Contact customers to gather, update, and correct pertinent information. Type a variety of letters including cancellation letters to send to customers in event of an unacceptable risk to the company. Provide detailed notes on… Show more Review policies and process policy changes so that unacceptable risks are avoided, and customers are properly rated for premium. Complete assigned tasks from Senior Underwriters. Provide Underwriting answers and assistance to customer service, sales, and claims agents. Contact customers to gather, update, and correct pertinent information. Type a variety of letters including cancellation letters to send to customers in event of an unacceptable risk to the company. Provide detailed notes on customer policies as a reference for Underwriters and other insurance agents within the company.

Customer Service Agent

• Aug 2016 - Apr 2018

Answered inquiries, researched, located, and provided information to customers in a timely, accurate, and friendly fashion in regards to auto insurance and billing. Successfully offered additional services and products to customers to increase sales. Assessed and identified potential risks and material misrepresentation. Completed reports and sent to Underwriting for further action.