Experience

Technowireless 'a SAB Holding Company'

• Advertising Services
• 1 - 100 Employee

• Head Of Service Delivery

  • Jan 2018 - Present

  - Focuses on keeping clients satisfied with the company's services through managing projects, - Fixing any reliability issues, tracking service metrics, - Managing budgets and helping lead the professionals responsible for getting services delivered to clients. - Ensuring that service agreements get met and assisting with contract renewal. - Check that the inventory will meet customer demands and analyze risks in the supply chain. - keep a positive relationship with clients, manage finances, meet deadlines, lead a team, stay organized, manage conflict and use creativity to find ways to make the service better.- Monitor projects on a regular basis, evaluating progress and quality, and managing issue resolution process to ensure corrective actions are taken- Maintain the quality of all project document/data to assure the integrity of a project- Optimize utilisation of talents through specific development and mobility programs- Manage the project estimating activities- Responsibility for all projects Contract, SLA - Responsibility of all Projects collecting - Creating all Proposals and able to travel and attend occasional regional and national meetings. - Develop additional tools and refine processes to help all projects run effectively- Work with resource managers to implement resource strategies for specific organizations- Coordinate schedule of activities related to the project- Help to record achievements, expenses, and measures for success expertise in all aspects of operational management, including planning, project management and problem solving- Excellent communication, interpersonal and organisation skills- Ability to work effectively under pressure to tight deadlines- Analyze and discuss the potential risk or benefit involved in using the specified technology solution to address the project requirements. Show less

• Service Delivery Manager

  • Apr 2013 - Jan 2018

  - Responsible for day-to-day management and execution of the project- Manage project scope and change management process.- Facilitate issue resolution and risk mitigation.- Communicates issues, risks, changes, and progress to the Project Committee.- Responsibility for the total user experience design of the project/product.- Responsibility for analysis documents deliverable.- Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction.- Monitor, control and support service delivery; ensuring systems, methodologies, and procedures are in place and followed.- Be accountable for the quality of service and performance; ensuring future demand from growth and projects are understood and factored into capacity plans for all associated systems.- Make recommendations for service improvement. Plans and ensure actions are followed through to completion in a timely manner.- Manage service delivery SLA achievement and high level of customer satisfactions. Show less

• Head of Digital Product

  • Jan 2012 - Mar 2013

  - Build, coach and mentor a world-class team- Develop product strategy and road map based on market intelligence, customer feedback, differentiating capabilities, and close collaboration with Developers and Design teams.- Understand and prioritize projects from various inputs (customer feedback, business need and technology capabilities) so the team is always working on the most impact full projects.- Collaborate with Developers and Design on timelines and scope of product priorities- Define quantitative and qualitative success metrics and constantly evaluate if your solutions have solved the business problem or created business value through these metrics, both before and after their release.- Deliver insightful product recommendations to business leaders and the executive team in a persuasive and thoughtful manner- Responsible for business case development/cost benefit analysis/ROI analysis to help in product prioritisation efforts- Oversee the launch of all products and develop processes/documentation to educate both internal and external clients/stakeholders on product features- Market research Show less

• Project Management Associate

  • Feb 2011 - Jan 2012

  - Work on specific project assigned to ensure proper coordination and completion of those projects- Assist in the development of the project proposals- Outline the budgets for the project assigned and schedule it so as to complete it on the given deadline- Compile data and information relevant to the project and assist in the documentation of the proposal, make presentation, etc.- Ensure that the project is completed satisfactorily adhering to the requirements mentioned in the contract- Create work plans, monitor and track the work schedule for on time delivery as per the defined quality standards. - Develop and guide the team members in enhancing their capabilities and increasing productivity.- Ensuring process improvement and compliance in the assigned module| and participate in technical discussions/review.- Constantly monitor and track the progress of the project and maintain all the relevant work details in the form of reports Show less

• Quality Assurance Manager

  • Oct 2008 - Jan 2011



Raya Software

• Egypt
• Software Development
• 1 - 100 Employee

• Technical Writing Manager

  • 2004 - 2008

  • Organizing, developing and composing clear, concise, and readable technical documents that may include diagrams and flow charts, and graphics that must be captured to support content to be used by technical personnel or end users. • Gathering & searching for information to compose technical content. • Translating documents from English to Arabic and vice verse and improving the quality of the documentation by correcting stylistic, grammatical, and spelling mistakes. • Delivering training sessions for the customers on the system whenever it is required. see less - Able to bring new ideas, innovations on the table to take technical writing to new levels - Well versed in understanding Key touch points to extract “how” & “what” needed for documenting the workflow - Manage updates and revisions to technical literature - Co-ordinate with cross functional stakeholders to gather information and document the procedures - Able to prepare and drive presentations depicting the technical writing work performed by team. - Write Requirement documents that shared with remote teams for understanding the scope and execute deliverables - Working experience and sound knowledge in video documentation and tutorials tools such as Adobe Captivate and so on. - Knowledge on other text-based authoring documentation tools, such as MS Office, Frame Maker, Adobe PDF etc applications. Show less



Raya Software

• Egypt
• Software Development
• 1 - 100 Employee

• Senior Technical Writing

  • 2000 - 2003

  • Writing and editing Arabic documents: Users’ Guide, Training Material, etc. • Creating Audio/Video demo clips using Demo Shield tools. • Compose Orientation CD for Raya Software & Tutorials for the applications. • Producing Online Help i.e. HTML, Web Help, Classic Help. • Proofreading and translating Web Application & Screen text (English / Arabic), (Arabic / French) & (French / Arabic) • Preparing the Quality Procedures of the Technical Writing Department. • Understanding the software documentation process and the technology being documented. • Writing deployment and installation guides • Writing troubleshooting guides for international. • Writing FAQs for online help. • UI Review and localization for the applications UI, before development, using the resources files. • Ability to analyze job scope, prioritize work and manage multiple projects. • Preparing Plans & Schedules for other team members according to priorities. • Experience in capturing and enhancing screen shots. • Writing and editing Arabic documents: Users’ Guide, Training Material, Flyers, etc. • Demonstrable knowledge of business applications and documentation tools like Acrobat, Paint Shop Pro, Photoshop, Visio, HTML, Front Page, and MS Office Suite. • Proofreading and translating Web & ODB (Front End & back End) Application from (English / Arabic), (Arabic/English). • Understand document and priorities business requirements across affected business areas & the SRS document. • Work with business owners from affected business areas to understand current processes and to document and priorities requirements. • Work with delivery technical team to communicate business objectives and requirements, make decisions on delivery options and produce delivery costs and timescales. • Make a test on the environment (SPIG) • Prepare the required documentation for customer through the implementation life-cycle Show less