Operations Manager

• Nov 2020 - Present

Project Manager

• Feb 2017 - Feb 2021

Managed the launch of DOOH (digital out-of-home) screens in morethan 400 Barnes & Noble campus sites nationally in the United States.• Daily Account Manager for largest US client - Barnes and Noble.• Supported the field tech team for installation and maintenance.• Ensured continuous display and maintenance of over 3,000 siteswithin North American, by monitoring connectivity and providinganalysis and daily reports.• Increased process improvement initiatives and performedtroubleshooting to boost functionality and workflow.• Supervised third party vendors, provided an Overall tracking andreporting of costs of operations and logistics

Project Manager

• Dec 2014 - Dec 2016

Managed monitoring/verification process for variety of projects implemented by different local and international organizations operating in the non-government controlled areas within Syria through data analysis, mobile data collection platform, analysis, report writing and primary evaluation. • Managed/monitored/evaluated variety of development, capacity building, relief projects, food security and livelihood, health and non-food assistance in Syria to ensure high quality outcomes for project beneficiaries, clients and donors. Supervised project coordinators, 30 plus on-site project monitors and data entry officers responsible for project data validation process. • Managed a team of 21 facilitators in implementing a democracy project in non-government controlled areas of Syria; project involved assessing community needs for information/training on democratic principles/practices and subsequently designing/implementing civic education workshops for local communities.

Project coordinator

• Apr 2013 - Jun 2014

Provided support to various teams (HR/Finance/Project Teams) by preparing weekly reports/presentations on status of a major telecom project. • Organized workloads to streamline tasks and efficiently oversee dayto- day operations under tight deadlines. • Supported internal team members with technical knowledge, operational support and exemplary customer service. Provided support to various teams (HR/Finance/Project Teams) by preparing weekly reports/presentations on status of a major telecom project. • Organized workloads to streamline tasks and efficiently oversee dayto- day operations under tight deadlines. • Supported internal team members with technical knowledge, operational support and exemplary customer service.

Account Executive- Guarantor Relations

• Mar 2012 - Mar 2013

Assessed underwriting risks and priced health insurance policies fortwelve insurance companies.• Reviewed, classified, coded and rated applications to support SrManager during busy periods.• Negotiated coverage, policy pricing and service delivery duringmeetings with customers, agents or brokers.• Determined level of acceptable risk by reviewing applications forcoverage and loss control reports.• Met business growth goals through collaboration with internalstakeholders and departments

Medical Delegate

• Jul 2009 - Feb 2012

Assessed medical files of insurance beneficiaries based on their policy• Audited hospital invoices based on the hospital contract and approvalprovided