Experience

United Commercial Bank Limited

• Bangladesh
• Banking
• 700 & Above Employee

• Customer Service Manager

  • Aug 2018 - Present

  Major Responsibility:  Get Involvement in formulating business strategies for deposit, loan, Debit Card, Credit Card etc. Ensuring accurate AOF with all required documents and sending the same to ABD, HO on-time. Achieve set targets in terms of sales volume & numbers of accounts of the outlet. Planning, directing and management of Agent Outlet and follow up Agent Staff at the outlet. Business development in Agent Banking New customer Acquisition Drive to achieve business targets as set by ABD, HO. Drive for new acquisition in nearby area Cross selling initiatives among existing customer Processing of account opening forms, loan application forms at outlet Convinced and motivated the clients as well as my team, I believe it is really very important  Maintaining proper communication with Agent for timely recruitment of agent staff and their posting, training etc. Regular monitoring on outlet financial transactions report Maintenance of Cheque Book, Debit Card/Credit Card, FDR receipt register and proper delivery to respective customer Monitoring and management of RTGS, EFTN transactions in the outlet Monitoring and checking Utility & other bill related issue and reconciliation the same at the outlet Complying to Bangladesh Bank & Internal policy in every issue ensuring zero tolerance.Key Responsibilities: Microsoft office, Microsoft Excel and ability to make presentation slide Any other job assigned by management. Show less

• Outlet Manager

  • Aug 2018 - Present

  Major Responsibility:  Planning, directing and management of Agent Outlet and follow up Agent Staff at the outlet. Business development in Agent Banking New customer Acquisition Drive to achieve business targets as set by ABD, HO. Cross selling initiatives among existing customer Processing of account opening forms, loan application forms at outlet Convinced and motivated the clients as well as my team, I believe it is really very important  Maintaining proper communication with Agent for timely recruitment of agent staff and their posting, training etc. Complying to Bangladesh Bank & Internal policy in every issue ensuring zero tolerance.Key Responsibilities: Microsoft office, Microsoft Excel and ability to make presentation slide Any other job assigned by management. Show less



Trust Bank Limited

• Bangladesh
• Banking
• 700 & Above Employee

• Direct Sales Representative

  • Mar 2014 - Aug 2018

  Duties/Responsibilities: • Achieving Yearly, Monthly & Weekly Target meet up & reporting to the immediate responsible officer. • Relationship Maintenance with Retail & Corporate Clients as the key contact person from the Bank by delivering required services with "Go For" delegation. • Every working day communication with all defaulted clients for smooth recovery. • Day to day monitoring & follow-up to and site visit for recovery purpose. • Reporting based on Financial Analysis & recovery process. • Analysis of Credit Requests including Retail Financing. Frequent visit at client's business premises. • Work as a Team member with the Line Manager & delivering "Handle it" instructions. • Correspondence with Bank’s panel lawyer regarding credit matters / lawsuit accounts. • Ensure disbursement procedure as per Head office approval as well as bank’s guideline. Show less