Experience

TCL Communication

• China
• Consumer Electronics
• 500 - 600 Employee

• Supervisor

  • Apr 2022 - Present

  >In charge of interviewing and hiring new prospects >Responsible with the onboarding process for new hires >Hold mothly meetings with all the Team Leads and agents to assure proficiency >Supervise daily operations for all clusters >Maintain a good cooperation between the client and the operations team >Propose new ideas and improvements on internal procedures >Create reports and presentations for the client meetings >Ensure a fun and caring working enviroment



eMAG

• Romania
• Technology, Information and Internet
• 700 & Above Employee

• Support Team Lead

  • May 2018 - Apr 2022



Mood Media

• United States
• Technology, Information and Media
• 700 & Above Employee

• Technical Support Analyst

  • Feb 2017 - Jan 2018



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Sales Representative

  • Sep 2016 - Feb 2017



UPC Romania

• Romania
• Telecommunications
• 100 - 200 Employee

• Sales Team Leader

  • Jun 2015 - Sep 2016

  * Guiding and motivating the team to reach their individual and/or joint objective* Training new employees* Generating new speech tipes* Statistical analysis and forecasts based on performances* Establishing targets and constantly following up for each agent* Assuring a correct on-going activity with constant support live on call and after call

• Sales Consultant

  • Sep 2013 - May 2015

  * Negotiating packages for 12/24 monthly deals* Developing and maintaining cooperation with: Team Leader / Project Manager* Preserving and enhancing the company's image* Achieving monthly target* Offering support to new agents



Il Giardino Segreto

• Italy
• Restaurants
• 1 - 100 Employee

• Chef

  • Dec 2011 - Apr 2013

  Chef at an italian restaurant. I was in charge of the breakfast for the hotel. Chef at an italian restaurant. I was in charge of the breakfast for the hotel.



Electronic Arts (EA)

• United States
• Entertainment Providers
• 700 & Above Employee

• Game Tester

  • Apr 2011 - Aug 2011

  In charge with game testing the latest games on mobile phones and reporting bugs back to the development team. In charge with game testing the latest games on mobile phones and reporting bugs back to the development team.



Nick Touring SRL

• Slobozia, Ialomita

• Accountant

  • Feb 2008 - Aug 2010

  * Bookkeeping * Checking and obtaining approval for the internal projects * Keeping in touch with the suppliers * Monthly balances and correcting the errors if needed * Bookkeeping * Checking and obtaining approval for the internal projects * Keeping in touch with the suppliers * Monthly balances and correcting the errors if needed