Data Engineer

• Aug 2022 - Present

Data Engineer

• Aug 2022 - Present

Business Intelligence Developer

• Feb 2019 - Jul 2022

• Creating flows in MSSQL by writing TSQL code inside stored procedures and/or functions in order to extract and transform the required data to be used later in the data warehouse. • Work with business users to establish reporting and analytic requirements. • Develop and implement interactive analytic reports and dashboards. • Provide technical and business knowledge support to the team. • Compile ad-hoc data and report requests. • Ensure effective communication of user requirements. • Design, develop, implement, and maintain data models to be used by various reporting and data discovery tools. Performance and accuracy is key. • Identify actionable insights, suggest recommendations, and influence the direction of the business by effectively communicating findings to cross functional groups. • Analyze complex data from multiple sources, and responsible for detecting problems with the database and suggesting improvements that will have immediate impact. • Excellent critical thinking, negotiation, and problem solving skills. • Ability to communicate effectively and professionally, both orally and in writing, while also articulating and translating technical language to non-technical customers. • Demonstrates and promotes creativity and innovation. • Proactively seeks out alternative solutions to business problems. • Consults with clients and teammates to identify all facets of an issue and generate a solution. • Understands potential impacts to processes and systems across organization and factors these into solution • Presenting information through reports and visualization • Design, build and deploy BI solutions (. reporting tools) • Conduct unit testing and troubleshooting • Evaluate and improve existing BI systems • Collaborate with teams to integrate systems • Develop and execute database queries and conduct analyses • Create visualizations and reports for requested projects • Develop and update technical documentation Show less

Business Intelligence Developer

• Apr 2017 - Feb 2019

• Work with business users to establish reporting and analytic requirements. • Translate business requirements into ETL and analytical dashboard and report specifications. • Develop and implement ETL processes, reports and queries in support of business analytics. • Develop and implement interactive analytic reports and dashboards. • Provide technical and business knowledge support to the team. • Compile ad-hoc data and report requests. • Ensure effective communication of user requirements. • Design, develop, implement, and maintain data models to be used by various reporting and data discovery tools. Performance and accuracy is key. • Identify actionable insights, suggest recommendations, and influence the direction of the business by effectively communicating findings to cross functional groups. • Analyze complex data from multiple sources, and responsible for detecting problems with the database and suggesting improvements that will have immediate impact. • Excellent critical thinking, negotiation, and problem solving skills. • Ability to communicate effectively and professionally, both orally and in writing, while also articulating and translating technical language to non-technical customers. • Demonstrates and promotes creativity and innovation. • Proactively seeks out alternative solutions to business problems. • Consults with clients and teammates to identify all facets of an issue and generate a solution. • Understands potential impacts to processes and systems across organization and factors these into solution • Presenting information through reports and visualization • Design, build and deploy BI solutions (. reporting tools) • Conduct unit testing and troubleshooting • Evaluate and improve existing BI systems • Collaborate with teams to integrate systems • Develop and execute database queries and conduct analyses • Create visualizations and reports for requested projects • Develop and update technical documentation Show less

Infrastructure Monitoring and Automation Engineer

• Feb 2015 - Apr 2017

• Utilizing experience and evolving technical ability to bring about resolution of technical monitoring related issues• Performing as an integral member of the Infrastructure Monitoring Team• Management of information relating to customer incidents or service requests• Adherence to SCC processes and procedures• To deal with customer requests in line with Service definitions and SLA’s• Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager• Effectively manage escalation to Infrastructure Support engineers• Maintain an in-depth knowledge of industry standards relevant to the role• Daily / Weekly / Monthly health checks and monitoring on a 24x7 basis of systems to ensure services with minimum downtime• Review and update SCC’s internal knowledge base• Monitoring server usage;SKILLS, KNOWLEDGE AND EXPERIENCE• Good interpersonal skills, with the ability to communicate effectively and clearly to both IT and business staff• Identify the work required and organize, facilitate and / or perform the work with limited to no guidance from line management• Good analytical skills, structured and methodical approach• Highly organized, with the ability to plan ahead for short to medium term objectives• Commitment to Quality Standards and continuous improvement• Good knowledge of Microsoft technologies - up to Windows Server 2012, Exchange Server 2013, Windows 8 and Office 2013 / Office 365• Good knowledge of Networking / Backup and Virtualization technologies Show less

Infrastructure Engineer 24x7

• Sep 2016 - Dec 2016

• Ownership of support calls within the Event Management Tool• Provide regular updates to both the customer and the Service Desk of open events• Ensure effective and rapid response to Major Incidents• Utilizing experience and evolving technical ability to bring about resolution of technical issues and queries from customers relating to SCC Infrastructure portfolio• Performing as an integral member of the Infrastructure Technical Support Team• Management of information relating to customer incidents or service requests, and the effective communication of progress of such events, to customers, colleagues and 3rd parties• To deal with customer requests in line with Service definitions and SLA’s• Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager• Effectively manage escalation to second line engineering colleagues• Maintain an in-depth knowledge of industry standards relevant to the role• Daily / Weekly / Monthly health checks and monitoring on a 24x7 basis of systems to ensure services with minimum downtime• Review and update SCC’s internal knowledge base• Setting up user accounts, permissions and passwords;• Monitoring server usage;• Ensuring the most cost-effective and efficient use of servers;• Analyzing and resolving faults, ranging from a major system crash to a forgotten password;SKILLS, KNOWLEDGE AND EXPERIENCE• Good interpersonal skills, with the ability to communicate effectively and clearly to both IT and business staff• Identify the work required and organize, facilitate and / or perform the work with only limited guidance from line management• Good analytical skills, structured and methodical approach• Highly organized, with the ability to plan ahead for short to medium term objectives• Good knowledge of Microsoft technologies - up to Windows Server 2012, Exchange Server 2013, Windows 8 and Office 2013 / O365• Administration of Backup Solutions Show less

CRM Developer

• Jan 2013 - Feb 2015

CRM 2011, 2013, 2015 Developer / Administrator-responsible with implementing MS' CRM 2013 for the first time in the company-preparing and customizing the platform to meet company's needs-responsible with user training-writing queries, creating database objects-coding automatic SSRS reports-backing up data on a schedule-troubleshooting performance issues

Product Manager Departament CounTek

• Jan 2013 - Dec 2014

-offering support to the Sales Department;-responsible with equipment for new installations;-responsible with testing new technologies and coming up with viable solutions for client hardware installation-meeting deadlines and sales targets

Software Technician

• Jul 2012 - Dec 2012

-remote troubleshooting for customers-monitoring server functionality and backup services-creating background processes to enable communication between apps-create and manage a GSM solution for alerting and remote starting vital apps if/when they crash-backup / manage / restore client databases in a production environment