Experience

oneservice

• Ukraine
• Facilities Services
• 1 - 100 Employee

• Chief Executive Officer, Co-founder

  • Jul 2017 - Present

  oneservice is an independent global service provider offering complete managed service solutions, consulting and learning for the Life Science, Diagnostics and Medical Device Industries. oneservice is addressing the emerging trend and needs of services outsourcing and e-learning solutions around service excellence, solving the fundamental business challenges our clients face. oneservice is the first company to offer a complete learning solution on “achieving customer delight through service… Show more oneservice is an independent global service provider offering complete managed service solutions, consulting and learning for the Life Science, Diagnostics and Medical Device Industries. oneservice is addressing the emerging trend and needs of services outsourcing and e-learning solutions around service excellence, solving the fundamental business challenges our clients face. oneservice is the first company to offer a complete learning solution on “achieving customer delight through service excellence” with an online academy, blended eLearning and consulting solutions. We help clients to find the right laboratory equipment, accessories, spare parts and consumables that fit their needs. The oneservice leadership team is comprised of industry experts who lead and supported global enterprises, regional and local companies and government agencies with consulting, learning solutions, business process- and outsourcing services for more than 25 years. oneservice is headquartered in Switzerland and has subsidiaries in Germany and USA. For more Information vist: www.one-service.com or get connected on LinkedIn to stay in touch: http://bit.ly/2sHiH2H

• Supervisory Board Vice-President

  • Jul 2017 - Present



QIAGEN

• Netherlands
• Biotechnology Research
• 700 & Above Employee

• Vice President - Head of Global Service Solutions & Global Customer Management (Global Key Accounts)

  • Apr 2010 - Jun 2017

  QIAGEN Service Solutions combines all service and support functions including our 2nd Brands Services - providing one face to our customers. Service Solutions offers a global support network with Specialists in more then 36 countries. We provide a comprehensive solutions-oriented service to customers at any time, in any place in the world. Global Customer Management delivers strategic global customer management for QIAGEN`s Global Key Accounts involving our complete portfolio… Show more QIAGEN Service Solutions combines all service and support functions including our 2nd Brands Services - providing one face to our customers. Service Solutions offers a global support network with Specialists in more then 36 countries. We provide a comprehensive solutions-oriented service to customers at any time, in any place in the world. Global Customer Management delivers strategic global customer management for QIAGEN`s Global Key Accounts involving our complete portfolio along our sample to insight solutions.

• Senior Director - Head of Global Service Solutions

  • Feb 2007 - Apr 2010

  QIAGEN Service Solutions provides customers in all market segments and internal stakeholders with integrated services in the context of QIAGEN’s Sample & Assay Technologies. Service Solutions includes all Customer Support functions such as: Technical Service - Inhouse Telephone Support 24/6 Customer Care - Order Handling within the procure to pay process Field Service - supporting all QIAGEN products in the field e-Commerce - B2B and B2C, qiagen.com Business… Show more QIAGEN Service Solutions provides customers in all market segments and internal stakeholders with integrated services in the context of QIAGEN’s Sample & Assay Technologies. Service Solutions includes all Customer Support functions such as: Technical Service - Inhouse Telephone Support 24/6 Customer Care - Order Handling within the procure to pay process Field Service - supporting all QIAGEN products in the field e-Commerce - B2B and B2C, qiagen.com Business Management - Customer Expierince Management Support & Process - driving effectivness and efficency Global Training - Providing external and internal product & sales training QIAGEN Service Solutions are represented by more the 400 specialists world wide with more than 1 Mio. customer contacts!

• Director - Head of Global Instrument Service

  • Aug 2001 - Feb 2007

  Starting 2001 the challenge was to build a strong Service Team world wide to support all QIAGEN automated solutions. This was done in a short period of time and the operation became profitable within less then 24 month. Quadrupling the revenue in less then 5 years was one of the majors successes beside increasing customer satisfaction. Also the development of global processes, developing new products to serve customer needs has been driving this success.



Amersham Pharmacia Biotech

• Business Development Manager Region Europe

  • May 2000 - Jul 2001

• Business Development Manager - Service Central Zone

  • Oct 1997 - Apr 2000

  Marketing Management and Product Development within Switzerland, Germany and Austria



Amersham Pharmacia Biotech/Amersham Biosciences

• Service Manager Switzerland

  • Jul 1995 - Jul 2001

  1996 best Service Agreement growth Managed successful implementation of ISO 9000 1996 best Service Agreement growth Managed successful implementation of ISO 9000



Pharmacia Biotech

• Biotechnology Research
• 1 - 100 Employee

• Inside Sales Manager Switzerland

  • Apr 1997 - Apr 1998

  Inside Sales Management - Finally oversaw company integration (Inside sales/Technical support) into centralized European organization within the merger of Amersham and Pharmacia Biotech

• Manager Global Projects

  • Sep 1996 - Jan 1998

  Developed processes and new service products for the whole service life cycle of large scale Chromatography systems



Pharmacia

• Wholesale Drugs and Sundries

• Field Service Manager

  • Jul 1988 - Jul 1995

  Responsible for Switzerland Field Service Local service sales targets successfully reached 12 years in a row, more then quadrupling revenues during this time. Implementation of new products in the after sales market 1993 best Service sales growth World wide 1994 2nd. best Service Agreement growth Responsible for Switzerland Field Service Local service sales targets successfully reached 12 years in a row, more then quadrupling revenues during this time. Implementation of new products in the after sales market 1993 best Service sales growth World wide 1994 2nd. best Service Agreement growth


German Freestyle Ski National Team
• Member of the German National team - Freestyle Skiing Aerials

  • Jan 1985 - May 1989