Experience

Virtual Science AI

• United Kingdom
• Software Development
• 1 - 100 Employee

• Client Success VP

  • May 2023 - Present



Within3

• United States
• Software Development
• 100 - 200 Employee

• Client Deliverables Lead, Director

  • Aug 2020 - Jan 2023

  o Managed projects for a portfolio of Fortune 500 healthcare companies, providing strategic guidance and acting as their primary point of contact. o Successfully implemented multiple simultaneous software projects in different countries, time zones, and cultural backgrounds. o Conducted training sessions for clients, partners, and end-users on the company's software solutions. o Collaborated across multiple departments (sales, engineering, strategy) to address client needs, renew contracts, identify new business opportunities, and provide high-quality service. o Developed and shared regional best practices and SOPs with team members to foster a culture of continuous improvement. o Maintained a high level of Clients NPS score (9.5+) and tripled key accounts service in the Region. Show less



adidas

• Germany
• Sporting Goods
• 700 & Above Employee

• Publishing Manager

  • Oct 2018 - Dec 2019

  o Led strategy and oversaw all press, social media, and influencer initiatives for product launches, events, and corporate subjects, overseeing several agencies (PR, video content production, media), influencers, and other third-party services, aligned with Global and Regional teams. o Monitored and reported campaign effectiveness through measurement platforms. o Conducted the company's ambassadors and spokespeople training on corporate messages. o Reorganized the Public Relations Department after a large reduction in staff and the shift of reporting from Global headquarters to Regional LATAM leadership, driving a 30% increase in visibility. Show less



happn

• France
• Internet Publishing
• 1 - 100 Employee

• International Partnerships & Communications Projects Manager

  • Jan 2018 - Jun 2018

  o Coordinated Happn media relations, events, and partnerships in Brazil, Argentina, Turkey, Sweden, Norway, Denmark, and Spain, working across different languages, time zones, and cultural landscapes, overseeing five or more external vendors. o Managed project communications efforts working in partnership with Marketing Acquisition, Product, CRM, Sales, Legal, and Content teams to optimize and maximize new user acquisition. o Coordinated Happn media relations, events, and partnerships in Brazil, Argentina, Turkey, Sweden, Norway, Denmark, and Spain, working across different languages, time zones, and cultural landscapes, overseeing five or more external vendors. o Managed project communications efforts working in partnership with Marketing Acquisition, Product, CRM, Sales, Legal, and Content teams to optimize and maximize new user acquisition.



Paris

• Paris

• Sabbatical leave

  • Sep 2016 - Aug 2017



Edelman

• United States
• Public Relations and Communications Services
• 700 & Above Employee

• Senior Client Manager, New Bussines & Planning

  • Oct 2014 - Jun 2016

  o Generated new business opportunities by conducting prospecting and lead generation activities, building and maintaining a pipeline of potential clients.o Developed and presented proposals to potential clients, negotiated the terms of the contract and Statement of Work. o Built strong and lasting relationships with clients through proactive communication, providing exceptional customer service, and fostering trust and loyalty.o Coordinated Creative, Events, Public Affairs, Media Relations, Employee Engagement, and Digital specialists to create integrated communication programs, managing multiple projects in a deadline-driven fast-changing environment, for clients such as Samsung, CA Technologies, Hyundai, J&J, Unilever, among others. Show less

• Senior Account Manager (Consumer, Travel & Leisure practice leader)

  • Oct 2011 - Oct 2014

  o Strategic leadership and overseeing of communication programs execution, especially in the travel and food industry: press relations, bloggers, experts and decision makers, public affairs, digital activation, events, advertisingo Issues management and crisis communication advice, senior spokespeople training and supporto Commercial development: developing strategic business roadmap, prospecting, planning and management of pitches, development of new services with a record of 30% growth yearlyo Team management of up to 25 people, coordination of several practices and offices, locally and abroad, budget management, people coachingo Example of clients: Air France / KLM, Accor Hotels, Visit Holland, TripAdvisor, Jumeirah, Hyatt, Barilla, Starbucks, BRF, Bauducco, Samsung, Hyundai, Adidas, Kimberly-Clark. Show less



Imagem Corporativa

• Brazil
• Public Relations and Communications Services
• 1 - 100 Employee

• Account Supervisor

  • Aug 2008 - Feb 2012

  o Strategic leadership and management of press and influencers relations o Supervision of internal communications and content production o Crisis prevention, issues management, risk analysis, spokespersons training and support o Commercial development: prospecting, planning and management of pitches, development of new services o Team management and training o Example of clients: Unilever Foods, Hays, BCG, World Wine / La Pastina, Brenco o Strategic leadership and management of press and influencers relations o Supervision of internal communications and content production o Crisis prevention, issues management, risk analysis, spokespersons training and support o Commercial development: prospecting, planning and management of pitches, development of new services o Team management and training o Example of clients: Unilever Foods, Hays, BCG, World Wine / La Pastina, Brenco



CDN Comunicação

• Brazil
• Public Relations and Communications Services
• 100 - 200 Employee

• Account Executive

  • Nov 2007 - Aug 2008

  o Press relations and crisis prevention / management o Support for new business activities o Support for media trainings o Client: GRSA/Compass Group o Press relations and crisis prevention / management o Support for new business activities o Support for media trainings o Client: GRSA/Compass Group



Rede Tribuna

• Brazil
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Columnist / Reporter A Tribuna newspaper

  • May 2003 - Sep 2006

  o Columnist in the Culture section, writing about society, nightlife, fashion and gastronomy (2004-2006) o Reporter in the City section (2003-2004) o Columnist in the Culture section, writing about society, nightlife, fashion and gastronomy (2004-2006) o Reporter in the City section (2003-2004)