Raquel Cardoso

YO! Product Manager at KnowledgeWorks
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Contact Information
us****@****om
(386) 825-5501
Location
Sintra, Lisbon, Portugal, PT
Languages
  • Inglês Professional working proficiency
  • Português Native or bilingual proficiency
  • Espanhol Elementary proficiency
Skills

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Miguel Sampaio

Foi um prazer trabalhar com a Raquel. Extremamente motivada, orientada ao cumprimento de objectivos que foram cumpridos uns atrás dos outros, criativa, resolve problemas, delineando estratégias e cumprindo-as. Exigente. Fez aumentar a minha própria produtividade. Foi uma pena perder a sua colaboração.

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Credentials

  • LinkedIn para Negócios
    AERLIS
    Apr, 2016
    - Oct, 2024
  • Preparação para a vida Ativa - Liderança
    Paradoxo Humano - Consultoria em Desenvolvimento Organizacional, Lda.

Experience

  • KnowledgeWorks
    • United States
    • Education Management
    • 1 - 100 Employee
    • YO! Product Manager
      • Nov 2022 - Present

      The Yo! Portal product is a cloud-based Human Resource Managementsolution with the following set of features:- Employee's personal and professional information- Attendance- Absences and Vacations- Overtime Work- Expenses- Sharing of personal and company documents- Allocation of hours to projects- ReportsA solution created with the needs of employees in mind, with a focus onautonomy and portability.

    • Senior Project Manager | Scrum Master
      • Aug 2021 - Present

      IT Senior Project Manager at KnowledgeWorks

  • InnoWave
    • Wholesale
    • 1 - 100 Employee
    • Member of Project Management Office
      • Mar 2021 - Aug 2021

      The PMO defines methodologies, monitor the projects, gives training to the Project Managers and ensures that all clients are happy with our deliverables.

    • Senior Project Manager | Scrum Master
      • Sep 2019 - Aug 2021

      Project Manager at NOS - Digital DeliveryProject Manager/Scrum Master of all Chatbots development Projects. My main responsibilities are:- Coach;- Servant leader;- Establishing an environment where the team can be effective;- Process authority;- Clearing obstacles;- Master of Ceremonies;- Protecting the team from outside interruptions and distractions;- Ensuring a good relationship between the team and product owner as well as others outside the team.- Financial management and weekly reports for the PMO;- Definition and Planning of sprint, demos and retrospectives;- Task allocation;- Prioritization of requirements;- Risk management.Highlight for the international project - development of Chatbot for the largest telecommunications company in Tunisia.Project management in TFS, Bug Tracking in Jira; Scrum Methodology. Show less

  • Salvador Caetano
    • Portugal
    • International Trade and Development
    • 1 - 100 Employee
    • IT Business Partner
      • Sep 2018 - Sep 2019

      - Responsible for the Innovation and Development projects of Rent-a-car at Salvador Caetano Group. Highlighting the following: - Project Manager of the Disaster Recovery Plan: management of an internal and external team; validation of functional and technical requirements; risk analysis; rollout and rollback plan definition and implementation and follow-up. Scrum Methodology. - Project manager of a Kiosk development: management of an internal and external team; validation of functional and technical requirements; identification and testing of the webservices for Enterprise Resource Planning (ERP) system integration; participation in UX/ UI definition. Developed in JAVA Script; DB in MongoDB and MySQL; Scrum Methodology. - Project Manager of a Contact Center implementation: management of an internal and external team; initial assessment of functional needs and implementation monitoring. - Project manager of 3 new websites development: management of an internal and external team; technical-operational integration of systems and user acceptance testing. Developed in PHP; DB in MySQL; Scrum Methodology. - Project Manager of a fleet logistic: management of an internal and external team; acceptance of functional requirements and integration with ERP system. Developed in PHP; DB in MySQL; Scrum Methodology. - Project Manager of the Customer Relationship Management (CRM) Microsoft Dynamics developments; acceptance of functional requirements and integration with ERP system and user acceptance testing. - Project Manager of the robotic process automation projects in several areas of the company. - Key Performance Indicators definition of I&D department. - Strategic management of Information System and Technology Information Architecture. - Process development support of ERP system competencies and other information systems. - Management of Information System and Technology Information services providers, namely assets, service level agreement and tickets. Show less

  • Cipan-Companhia Industrial Produtora de Antibióticos, SA
    • Portugal
    • Pharmaceutical Manufacturing
    • 100 - 200 Employee
    • Planning Manager
      • Jan 2018 - Sep 2018

      - Definition and management of the production and delivery plan. - Management of the stock availability of raw material according to MRP. - Data collection and Key Performance Indicators report of the Operations Department. - Implementation of the ERP MD Navision system in the Operations Department. - Definition and management of the production and delivery plan. - Management of the stock availability of raw material according to MRP. - Data collection and Key Performance Indicators report of the Operations Department. - Implementation of the ERP MD Navision system in the Operations Department.

  • Tecnisata Industrial Group
    • Mechanical Or Industrial Engineering
    • 1 - 100 Employee
    • Consultant Engineer - IT Project Manager
      • Dec 2016 - Jan 2018

      IT Project Manager at four Tecnisata Group companies:- Member as a technical-operational, coordinator and strategist in the project team for the implementation of the new ERP System - production and financial area;- Coordinator, Trainer and CRM Manager of TSGroup;- Project manager for the implementation of the MPLS of the TSGroup;- Ticket System Implementer, Trainer and Manager: Computer technical assistance and computer orders for TSGroup employees;- Systems administration manager (DC Global, Filesystem / GPO).The main objective was to maintain the effectiveness and efficiency of the Tecnisata, Micronorma Toolpresse and Toolpresse Engineering Companies, defining, supplying and supporting strategic plans for the implementation of information technologies. Show less

    • Planning and Logistics Technician
      • Oct 2015 - Dec 2016

      - Supply Chain management.- Continuous Improvement.- Strategic analysis of production management, such as costing models per work center, production processes improvement analysis and clients strategic analysis.- Create and configure the data bases of production.- Production planning: creation of manufacturing orders, time management and stocks.

  • Grupo Qualiseg
    • Portugal
    • Business Consulting and Services
    • 1 - 100 Employee
    • Industrial Technician
      • Dec 2014 - Sep 2015

      - Data assessment and analysis of quality, productivity and processes improvement of several production fields. - Project Management of Energy Efficiency and Auditing. - Definition and submission of applications for Energy Efficiency funds. - Support in Quality, environment and safety audits. - Product Manager of Ultimate Cell. - Data assessment and analysis of quality, productivity and processes improvement of several production fields. - Project Management of Energy Efficiency and Auditing. - Definition and submission of applications for Energy Efficiency funds. - Support in Quality, environment and safety audits. - Product Manager of Ultimate Cell.

  • Rioquimica - Produtos Químicos de Manutenção Industrial, Lda
    • Portugal
    • Chemical Manufacturing
    • Estágio - Production Management
      • Jan 2011 - Jun 2011

      - Preparation of safety data sheets, technical files and labels; - Learn the whole process of production and analysis of improvement opportunities. - Preparation of safety data sheets, technical files and labels; - Learn the whole process of production and analysis of improvement opportunities.

Education

  • Universidade Lusófona de Humanidades e Tecnologias
    Engineer's degree, Industrial Engineering and Management
    2011 - 2014

Community

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