Raquel Speakman
Client Services at eRetailing Associates LLC- Claim this Profile
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Topline Score
Bio
Credentials
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Certified Advertising Specialist (TAS)
eRetailing Associates LLC -
Training Advertising Specialist (TAS)
eRetailing Associates LLC
Experience
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eRetailing Associates LLC
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Retail
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1 - 100 Employee
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Client Services
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Oct 2018 - Present
A leader in customized apparel. Responsible for full order management, quotes, client engagement, and fulfillment • Manages a workload of 1100+ orders per day while maintaining high customer satisfaction and timely SLA compliance • Coordinates with sales, vendors, and decoration teams to ensure high-value orders are processed smoothly and efficiently • Employs multiple client resolution methodologies to resolve issues with little oversight or supervision needed • Success team lead who performs outreach and assists clients in quotes, order management, and fulfillment • Proficient in Zendesk and Fresh Desk help desk software for customer communication Show less
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FST Logistics
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United States
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Client Support Specialist
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Oct 2015 - Jul 2018
Account support for multiple clients storing food-grade products in temperature-controlled warehousing • Knowledge using Cadence, a solution software that allows distributors, 3PLs & manufacturers to organize inventory, orders, shipments & workflow in real-time • Facilitating e-commerce shipments via a pick line. Daily output ranged from 1,000-3,000 orders processed • LTL order shipment routing to facilities such as but not limited to: Amazon, Target, Walmart, CVS, Kroger, UNFI, Trader Joe's, GNC • Scheduled cycle counting, pick line replenishment, & inventory audits • Inbound freight electronic processing & labeling • Lead in assistance with new client on-boarding & standard operating procedure (SOP) document creation Show less
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ELK Promotions
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Worthington, Ohio, United States
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Sales Support Representative
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Sep 2011 - May 2015
Maintained relationships with promotional product vendors for purchasing & procurement. Included but not limited to: order processing, artwork approval, financing, quoting & negotiating, and monitoring backorders • Use of the online platform, Facilis, which allowed me to work independently, remotely, process contracts, Set follow up dates, and keep record incoming & outgoing communication • Actively supported the sales team and executed year-over-year growth Maintained relationships with promotional product vendors for purchasing & procurement. Included but not limited to: order processing, artwork approval, financing, quoting & negotiating, and monitoring backorders • Use of the online platform, Facilis, which allowed me to work independently, remotely, process contracts, Set follow up dates, and keep record incoming & outgoing communication • Actively supported the sales team and executed year-over-year growth
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Register Tapes Unlimited
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United States
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Advertising Services
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100 - 200 Employee
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Administrative Assistant Office Manager
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Apr 2004 - Jun 2010
• Supported the National Director, 3 managers and up to 30 sales representatives in 3 cities • Maintained customer databases via ACT and CRM, excel spreadsheets, and processing of sales contracts • Expeditious handling of customer inquiries and maintaining customer relationships • Teamed with graphic designers on layout and design of coupon & billboard advertisements for national and local businesses • Responsible for ordering of office supplies, maintaining office equipment and answering a multi-line phone system • Tracked accounting such as draws and advances to sales representatives and manager Show less
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Education
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2011 - 2013
Columbus State Community College
Associate's degree, Health Information/Medical Records Technology/Technician
Community
