Customer Account Representative

• Oct 2020 - Present

Customer Service Advisor

• Oct 2020 - Present

Customer Service Bookings /Tracing

• Sep 2018 - Dec 2019

Successfully dedicated to increasing customer satisfaction. Processed EDI request, Track and Tracing Cargo, Maritime Shipping process, Logistics, Documentation, Cost Control. (Total experience with Hapag Lloyd in different rolls: 3 yr 9 mos, see below) Selected Accomplishments: • Reduced the response time to vendors' requests from 5 days to 1 or the same day. • Implemented a system to protect sensitive cargo resulting in improving customer satisfaction and reducing by 15 - 20% the workload within the organization. • Created a system to target unreal bookings resulting in 10-man hours saved by the week in my department alone. Keywords: Vessel Operations, Alliances, Merge, Port Operations, Scheduling, Sales, Steering, Customer Relations, Customer Service, Quality, Track and Tracing, Documentation, Equipment, Database creation, and implementation, Reduce Costs, Increase Revenue, Customer Satisfaction, Logistics, Supply Chain, Steamship Line. Show less

Customer Service Specialist

• Jan 2018 - Sep 2018

An incredible experience by being able to educate and provide health and welfare benefits guidance to current and former employees while meeting quality and compliance standards. Scoring over 95%. Utilize communication and problem resolution skills to prevent escalations from happening while increasing our customer satisfaction. Great opportunity to strengthen multi-tasking skills. An incredible experience by being able to educate and provide health and welfare benefits guidance to current and former employees while meeting quality and compliance standards. Scoring over 95%. Utilize communication and problem resolution skills to prevent escalations from happening while increasing our customer satisfaction. Great opportunity to strengthen multi-tasking skills.

Benefits Advisor

• Jun 2017 - Dec 2017

I had the great opportunity to assist our senior citizens by explaining them their Medicare options based strictly on their needs and being able to deliver against expected sales targets. Acting as a licensed agent the goal was to protect, take care and explain all relevant details to our customers. Customer satisfaction was a must. Selected Accomplishment: • Meeting Sales Target ahead of time. • Scoring over 95% on quality control I had the great opportunity to assist our senior citizens by explaining them their Medicare options based strictly on their needs and being able to deliver against expected sales targets. Acting as a licensed agent the goal was to protect, take care and explain all relevant details to our customers. Customer satisfaction was a must. Selected Accomplishment: • Meeting Sales Target ahead of time. • Scoring over 95% on quality control