Raquel Sánchez Huguet
Associate Fulfillment Manager Iberia at Bridgestone Mobility Solutions- Claim this Profile
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Bio
Credentials
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MOS: Microsoft Office Excel 2016: Core Data Analysis, Manipulation, and Presentation
MicrosoftNov, 2019- Nov, 2024 -
Lean Six Sigma Foundations
LinkedInOct, 2019- Nov, 2024
Experience
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Bridgestone Mobility Solutions
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Netherlands
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Software Development
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400 - 500 Employee
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Associate Fulfillment Manager Iberia
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May 2021 - Present
- Key accounts project management (High volume deployments for Key customers requiring Tailor-made adjustments). - Installation Partner relationship management. - Ambassador of the Field Services department in Iberia region, presenting key figures internally, key progresses. - Key accounts project management (High volume deployments for Key customers requiring Tailor-made adjustments). - Installation Partner relationship management. - Ambassador of the Field Services department in Iberia region, presenting key figures internally, key progresses.
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Webfleet
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Software Development
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300 - 400 Employee
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Sales Support Supervisor
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Apr 2019 - May 2021
Webfleet Solutions was formerly known as TomTom Telematics.• Leading the Barcelona Sales Support team (2FTE), responsible for Iberia contract administration. • Leading the Eindhoven Finance and Orders team (3FTE), responsible for Fleetlogic orders and invoicing.• Support on leading international administrative teams of regions like Mexico and Chile.• Having one-on-one and performance review meetings. • Continuously improving processes and systems to better support customers and Sales team within regions I am responsible.• Focus on provide high accurancy while automatic the internal procedures.• Management of projects that impact in billing. Show less
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Supervisor Sales Support
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Oct 2016 - Apr 2019
• Leading the Barcelona Sales Support team (2FTE), responsible for Iberia contract administration. • Leading the Eindhoven Finance and Orders team (3FTE), responsible for Fleetlogic orders and invoicing.• Support on leading international administrative teams of regions like Mexico and Chile.• Having one-on-one and performance review meetings. • Continuously improving processes and systems to better support customers and Sales team within regions I am responsible.• Focus on provide high accurancy while automatic the internal procedures.• Management of projects that impact in billing. Show less
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Sales Support
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Jan 2014 - Sep 2016
• Approve and validate contracts with the appropriate requirements • Ensure cancellations are at lowest level • Ensure to reduce the amount of payment due of our customers • Improve the procedures of the team • Control the non-activated units of our customers • Fix issues with invoicing making credit notes when is required • Support the Sales Team of Iberia
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COORDINA
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Spain
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IT Services and IT Consulting
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1 - 100 Employee
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Supervisor Customer Care Portugal
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Jan 2013 - Dec 2013
• Leading the Barcelona Customer Care team (2FTE).• Be the backup plan of Team Leads of Spain and Germany (15FTE).• Work to achieve personal and department targets• Improve procedure
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Support Customer Care
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Dec 2011 - Dec 2012
• Ensure cancellations and non-payments were at lowest level • High level of Customer Servic• Make reports to Sales Director • Attend phone calls and emails from customers.
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Education
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2021 - 2021
Universitat Oberta de Catalunya
Postgraduate Degree, Direction and Project Management -
2009 - 2013
Universitat Oberta de Catalunya
Diplomatura, Business Administration and Management, General
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