Client Services Manager

• Jul 2021 - Present

Career Services Program Specialist

• Aug 2020 - Jul 2021

The Program Specialist is responsible for Career Services functions and duties as they relate to positively effecting placement outcomes on a given program targeted for additional organizational support. The overall goal of the role is to increase year over year programmatic performance and allows for several key areas of Career Services focus to achieve this goal. This role will partner with all Career Services teams, Education, Corporate Alliance and In Market Specialists in pursuit of their goals. The Program Specialist reports to the Senior Director, Career Services.• Meet with Director teams weekly to determine areas of programmatic need. • Generate additional outreach to any designated party to evaluate potential placement situation and the opportunity to re-align job duties with necessary competencies.• Identify local, regional and national employment partners with program-specific opportunities that advance UMA’s placement targets.• Identify, research and advise CS and Education leadership on credentialing opportunities and trends relative to the focus program.• Provide and examine alternative research methods to secure placement-related details. • Matches graduates to employer positions and partners with the business development and Corporate Alliance teams to ensure employer partner success.• Work along-side regional In-Market Specialists to coordinate further production support.• Identify opportunities to work with Academics and Education for a variety of resources such as trainings and huddles with advisors to discuss coursework studied, programmatic updates, appropriate student concerns, ways to prepare graduates, industry updates, etc. • Attend select job fairs, conferences, workshops and visit employers related to program specific business development.• Partner with program leadership to co-represent the program at meeting and events, select potential advisory board members, gain partner commitments for UMA functions, etc.

In-Market Specialist, National, Health and Human Services

• Nov 2019 - Aug 2020

Specializes in Health and Human Services program with responsibilities for efforts in all 50 statesOwns the development, communication, and implementation of marketing and business development plans to achieve graduate employment goalsUtilizes effective time management skills to achieve goals with a portion of time spent in their local market and balance of time spent traveling, and on-site with prospective employers and graduatesManage business development needs of the assigned territory while being responsible for longer-term strategic planningBuilds effective relationships with local and regional corporations, non-profit, and government organizations and community partners to identify employment opportunities and to qualify open job orders based on assigned graduate populationKeeps informed of local events and attends local business meetings, visits with the purpose of networking and growing the full UMA network of prospective employers within the territoryBuilds relationships and creates warm pipelines in addition to cold calls and site visits with hiring managers to generate new business, enhance current business that may result in new job ordersBuild relationships with prospective employers to become a trusted advisor allowing for the evaluation and fulfillment of their current and future staffing needsMeet with and advise graduates as they seek employment in their field of study or jobs that will require utilizing skills learned white attending schoolDevelop and execute plans to improve productivity for the territory, analyze the territories potential, and track all outcomes within the CRM

Training Manager, Health and Human Services

• Aug 2018 - Nov 2019

Develops a team of approximately 15-20 knowledgeable and professional Career Services Advisors who assist graduates in securing employment in their field of study.Responsible for the managing and development of 1 or more Team Leads.Partners with departmental leaders and Human Resources to provide employee coaching, development and discipline.Monitors CSA calls on a weekly basis, at a minimum of two per advisor, and provides quality assurance coaching to each individual in weekly one-on-one meetings with the goal of achieving departmental objectives in a compliant and effective manner.Manages the team in building and maintaining relationships with local and regional corporations and organizations.Addresses escalated graduate and employer concerns and leverages departmental resources and specialty teams to achieve graduate satisfaction while meeting company goals.Responsible for graduate population - oversees team graduate outreach (quality and quantity), achievement of programmatic targets, accurate graduate forecastingCompletes regular call monitoring for team, side-alongs and desk-side coachingReinforces messaging around team strategies determined by CS Director1:1 responsibility, as appropriateReviews CRM notes related to population management and escalates issues to ComplianceFirst POC for Do Not Call de-escalations, graduate resource requestsApproves Hires and provides production forecast related to daily/weekly/monthly goalsAssist with developing team talent and administers spiffsResponsible for UltiPro, approving timesheets and submitting for Payroll and handles disciplinary action/HR conversations, as appropriate

Senior Career Services Associate l, Team Lead, Health and Human Services

• May 2016 - Aug 2018

Our goal, in the Career Services Department of Ultimate Medical Academy, is to ensure our graduates are placed into positions as Healthcare Professionals and to assist in their advancement in the allied healthcare field. By developing long term employer relationships, identify quality employment opportunities and matching candidate skill sets to facility needs, we assist thousands of graduates across the nation. _____________________________________Ultimate Medical Academy is a nonprofit allied healthcare school based in the Tampa Bay area of Florida. UMA offers two campus locations—one in Tampa and one in Clearwater. We also provide online career training programs to thousands of students across the country.With over 20+ years of career training, 30,000+ graduates, 48,000+ relationships with employers and countless lives changed, Ultimate Medical Academy has been recognized for achieving the high standard established by the outside accreditation body, Accrediting Bureau of Health Education Schools (ABHES).

Program Coordinator

• May 2015 - May 2016

As the Program Coordinator for NOPE of Hillsborough, developing and maintaining a strong relationship between our community members, school board, faculty personnel, youth population and local government officials was crucial. By coordinating and hosting events and fundraisers, mastering social media marketing, making solid peer connections and participating in educational presentations given to middle and high school students, NOPE Hillsborough received numerous, generous donations and countless area supporters. ______________________________________NOPE Task Force (Narcotics Overdose Prevention & Education) is a 501 (c)(3) non-profit organization that was formed in Palm Beach County, Florida in 2004, to combat the illegal use of prescription drugs and narcotics, as well as other abused substances. NOPE Task Force is comprised of community leaders and concerned families working to save lives.

Sales Representative, Quality Control Representative, Customer Service Supervisor

• Jan 2013 - Jan 2015

American Power & Gas is a dynamic, growing, energy company providing innovative solutions for both businesses and homeowners. We pioneered the "no commitment and no cancellation fees" economical energy programs and our popular 25% rebate check. A leader in providing green energy to the northern United States, we are committed to affordable, renewable energy solutions for all. American Power & Gas is here to serve you. As Customer Choice leaders for the last 15 years, we pride ourselves in our knowledge, service and expertise in providing low cost energy solutions. In these challenging economic times, we’re here to help.