Serveuse

• Mar 2023 - Present

Technical Customer Service Agent

• Oct 2020 - Sep 2022

-Customer service by phone and email, responding to inquiries and incidents in the Sage 50 program. -Advising the client on accounting and management issues. - Opening of files to escalate incidents to the second level through Astec. - Contributing to the achievement of the objectives set by the team. -Customer service by phone and email, responding to inquiries and incidents in the Sage 50 program. -Advising the client on accounting and management issues. - Opening of files to escalate incidents to the second level through Astec. - Contributing to the achievement of the objectives set by the team.

Profiler Agent

• Sep 2019 - Sep 2020

-Checking official identification documents and interviewing passengers. -Passenger boarding. -Safety registration on the plane -Checking official identification documents and interviewing passengers. -Passenger boarding. -Safety registration on the plane

IT Inside Sales Specialist

• Jun 2018 - Aug 2019

-Management of data in CRM, for follow-up of customer acquisition and e-mailing in relation to IT educational projects (Microsoft, Cisco, Oracle, Linux, etc.). -Budget development and validation of clients through Sage based on the needs of the center. -Orientate and monitor the training and certification centres in the area of ​​education. -Support to front desk, as well as incoming calls and receiving who attend training classes or carry out certifications. -Management of data in CRM, for follow-up of customer acquisition and e-mailing in relation to IT educational projects (Microsoft, Cisco, Oracle, Linux, etc.). -Budget development and validation of clients through Sage based on the needs of the center. -Orientate and monitor the training and certification centres in the area of ​​education. -Support to front desk, as well as incoming calls and receiving who attend training classes or carry out certifications.

Customer Services Agent

• Jan 2017 - Jun 2018

Dealing with customer complaints in a professional manner to reinforce a positiveimage of Hertz in accordance with the company’s guidelines and policies. Resolvesproduct or service problems by clarifying the customer's complaint; determining thecause of the problem; selecting and explaining the best solution to solve theproblem; expediting correction or adjustment; following up to ensure resolution.Maintains customer records by updating account information. Contribute to theachievement of team targets by active participation in team briefs. Support to theUK market when they require. Show less

Sales Representative

• Aug 2015 - Dec 2016

Working in the Spanish reservations department with different duties as incoming calls from distinct kind of customers such as travel agents,companies and individuals. Achieve performance targets (sales, call-handing andquality) as set out by the Market Manager and Team Leaders. Provide support to theUK market when they require. Track all reservations on-request and provide to thecustomer with a timely and efficient response.

Sales Assistant

• Mar 2014 - Feb 2015

Maintenance Service who provides industrial and urban cleaning, transport, as well as waste management services. I Worked as a Sales Assistant (Internship) whose duties were customer acquisition, commercial management, customer service and budget preparation to different customers. Maintenance Service who provides industrial and urban cleaning, transport, as well as waste management services. I Worked as a Sales Assistant (Internship) whose duties were customer acquisition, commercial management, customer service and budget preparation to different customers.