Raquel Herrera
Virtual Assistant at MOD Assistants- Claim this Profile
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German Elementary proficiency
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Inventory Control and Safety Stock Calculation
UdemyOct, 2020- Nov, 2024 -
Procurement Management
UdemyOct, 2020- Nov, 2024 -
Strategic Cost Management for Procurement and Supply Chain
UdemyOct, 2020- Nov, 2024 -
IT Service Desk: Customer Service Fundamentals
Lynda.comOct, 2017- Nov, 2024 -
Innovative Customer Service Techniques
Lynda.comOct, 2017- Nov, 2024 -
Phone-Based Customer Service
Lynda.comOct, 2017- Nov, 2024 -
Quick Fixes for Poor Customer Service
Lynda.comOct, 2017- Nov, 2024
Experience
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Virtual Assistant
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Mar 2020 - Present
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Trading Assistant and Billing Specialist (Remote)
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Sep 2017 - Present
* Assist clients with green coffee trading based on market performance.* Create sales contracts indicating all sales terms.* Manage all A/R, A/P, invoicing, payroll and more.* Structure and create offer sheets to be shared with clients and vendors.* Follow up all logistic operations.
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Logistics Coordinator and Project Coordinator - USA Operations
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Jul 2018 - Dec 2020
* Coordinate all logistics operations including imports and exports. * Streamline all logistics operations in order to achieve a cost-effective and strategic plan* Manage to stay in compliance with all necessary permits and FDA regulations* Lead projects in LatAm including private branding, reducing COGS across all SKUs through optimization, implementing new marketing strategies, etc. * Inventory management with 100+ SKUs* Weekly performance reports, analyzing and… * Coordinate all logistics operations including imports and exports. * Streamline all logistics operations in order to achieve a cost-effective and strategic plan* Manage to stay in compliance with all necessary permits and FDA regulations* Lead projects in LatAm including private branding, reducing COGS across all SKUs through optimization, implementing new marketing strategies, etc. * Inventory management with 100+ SKUs* Weekly performance reports, analyzing and decision-making based on KPIs. Show more Show less
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General Operator
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Jan 2017 - Dec 2017
* Phone based customer service in a high-volume environment* Fast paced environment with high volatility * Assist with all customer inquiries focused on financials, admissions, clubs, programs and aids.
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Education
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IE Business School
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Florida International University
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Universidad CEU San Pablo