Raquel Herrera

Virtual Assistant at MOD Assistants
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Contact Information
us****@****om
(386) 825-5501
Location
Spain, ES
Languages
  • German Elementary proficiency
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency

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Bio

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Credentials

  • Inventory Control and Safety Stock Calculation
    Udemy
    Oct, 2020
    - Nov, 2024
  • Procurement Management
    Udemy
    Oct, 2020
    - Nov, 2024
  • Strategic Cost Management for Procurement and Supply Chain
    Udemy
    Oct, 2020
    - Nov, 2024
  • IT Service Desk: Customer Service Fundamentals
    Lynda.com
    Oct, 2017
    - Nov, 2024
  • Innovative Customer Service Techniques
    Lynda.com
    Oct, 2017
    - Nov, 2024
  • Phone-Based Customer Service
    Lynda.com
    Oct, 2017
    - Nov, 2024
  • Quick Fixes for Poor Customer Service
    Lynda.com
    Oct, 2017
    - Nov, 2024

Experience

    • Virtual Assistant
      • Mar 2020 - Present

    • Trading Assistant and Billing Specialist (Remote)
      • Sep 2017 - Present

      * Assist clients with green coffee trading based on market performance.* Create sales contracts indicating all sales terms.* Manage all A/R, A/P, invoicing, payroll and more.* Structure and create offer sheets to be shared with clients and vendors.* Follow up all logistic operations.

    • Logistics Coordinator and Project Coordinator - USA Operations
      • Jul 2018 - Dec 2020

      * Coordinate all logistics operations including imports and exports. * Streamline all logistics operations in order to achieve a cost-effective and strategic plan* Manage to stay in compliance with all necessary permits and FDA regulations* Lead projects in LatAm including private branding, reducing COGS across all SKUs through optimization, implementing new marketing strategies, etc. * Inventory management with 100+ SKUs* Weekly performance reports, analyzing and… * Coordinate all logistics operations including imports and exports. * Streamline all logistics operations in order to achieve a cost-effective and strategic plan* Manage to stay in compliance with all necessary permits and FDA regulations* Lead projects in LatAm including private branding, reducing COGS across all SKUs through optimization, implementing new marketing strategies, etc. * Inventory management with 100+ SKUs* Weekly performance reports, analyzing and decision-making based on KPIs. Show more Show less

    • General Operator
      • Jan 2017 - Dec 2017

      * Phone based customer service in a high-volume environment* Fast paced environment with high volatility * Assist with all customer inquiries focused on financials, admissions, clubs, programs and aids.

Education

  • IE Business School
    -
  • Florida International University
    -
  • Universidad CEU San Pablo
    -

Community

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