Licensing and Credentialing Assistant

• Nov 2022 - Present

Return Shipments Specialist (US)

• Dec 2021 - Nov 2022

To manager timely return requests and all member communications (written and spoken);Guarantee adequate follow-up and communications with 3PL;Guarante process KPIs.

Customer Support Specialist (US)

• Mar 2021 - Dec 2021

Respond promptly to customers inquires;Manage customers requests from beginning to end;Process orders, forms, and requests;Communicate and coordinate with the customer support team and other teams as necessary;Identify and assess customers' needs to achieve satisfaction and provide professional customer support.

Content Writer (English)

• Feb 2021 - Mar 2021

Writing descriptions of beauty products (skincare, haircare, perfumes, supplements, make-up). Writing descriptions of beauty products (skincare, haircare, perfumes, supplements, make-up).

Trade Marketing Assistant

• Oct 2020 - Jan 2021

Responsible for planning, managing and running promotion events for commercial spaces; Building and managing B2B partnerships. Responsible for planning, managing and running promotion events for commercial spaces; Building and managing B2B partnerships.

Business Class Flight Attendant

• Apr 2019 - Sep 2020

Promoted to Executive Class / Premium Cabin Flight Attendant after successfully completing the Business Class Upgrade Course.

Flight Attendant / Cabin Crew

• Jun 2015 - Apr 2019

Responsible for safety, security, and customer care providing the best onboard customer experience;Effective on problem-solving, multitasking, and decision-making skills under pressure;In-flight sales: loyalty membership programs, seat upgrades, and duty-free retail items;Brand ambassador: polish and professional image while in uniform representing the Emirates brand.Licenses to operate Airbus 330/340 | Airbus 380-800 | Boeing 777-200/777-300 ULR/LR/ER.SEP – Safety and Emergency Procedures Training Course | GMT – General Medical Training Course / Air Crew Medical License GCAA | Safety and Security Training Course. Show less

Media and Public Relations Account Manager

• 2014 - Jan 2015

Press media and public relations; Creation and execution of communication action plans; Ingka Centres Portugal (MAR Shopping Matosinhos and MAR Shopping Algarve) | Garcia Garcia | ABIMOTA | Boom Festival | PokerStars | BorgWarner (inauguration in Portugal). Press media and public relations; Creation and execution of communication action plans; Ingka Centres Portugal (MAR Shopping Matosinhos and MAR Shopping Algarve) | Garcia Garcia | ABIMOTA | Boom Festival | PokerStars | BorgWarner (inauguration in Portugal).

Journalist

• Nov 2014 - Dec 2014

Media coverage and digital content creator for the online platform Media coverage and digital content creator for the online platform

Trainee Journalist

• Apr 2013 - Jul 2013

Broadcast news media writing, reporting, and producing for Mega Hits, Rádio Sim, Rádio Renascença radios and RR online platform. Broadcast news media writing, reporting, and producing for Mega Hits, Rádio Sim, Rádio Renascença radios and RR online platform.

Journalist Collaborator

• Feb 2013 - May 2013

Trainee Jornalist

• Feb 2013 - Apr 2013

Hostess / Promoter

• Nov 2011 - 2013