Experience

Sword Health

• United States
• Wellness and Fitness Services
• 500 - 600 Employee

• IT Support Specialist

  • Mar 2022 - Present



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant/Engineer

  • Jul 2021 - Mar 2022



Claranet

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Técnica de Helpdesk - José de Mello Saúde

  • Jul 2020 - Jun 2021



WINPROVIT

• Portugal
• IT Services and IT Consulting
• 200 - 300 Employee

• Técnico de Helpdesk

  • Jun 2020 - Jul 2020



FARFETCH

• United Kingdom
• Software Development
• 700 & Above Employee

• Junior Service Desk Specialist

  • Jun 2019 - Apr 2020

  ▪Main responsibility: technical support to internal company employees and customers; ▪ Creation of channels to report incidents; ▪ Learning and use of essential applications for the proper functioning of the company; ▪ Follow standard Service Desk operating procedures; ▪ Use of a ticket support and resolution system (Jira); ▪ Knowledge in helpdesk, databases, programming and interaction with teams from different areas of technology; ▪ Knowledge of ITIL. ▪Main responsibility: technical support to internal company employees and customers; ▪ Creation of channels to report incidents; ▪ Learning and use of essential applications for the proper functioning of the company; ▪ Follow standard Service Desk operating procedures; ▪ Use of a ticket support and resolution system (Jira); ▪ Knowledge in helpdesk, databases, programming and interaction with teams from different areas of technology; ▪ Knowledge of ITIL.



Swiss Dental Services

• Portugal
• Wellness and Fitness Services
• 1 - 100 Employee

• Helpdesk Technician - Service Desk

  • Nov 2018 - May 2019

  ▪Equipment configuration related to employee integration; ▪ Configuration of accesses of platforms used by the company; ▪ Responsible for the IT Service Desk department; ▪ Data entry in computer databases; ▪ PHC; ▪ Newsoft; ▪ HTML / CSS programming; ▪ Reportes creation; ▪ Ensure support for sector activities, as well as other tasks of a similar nature. ▪Equipment configuration related to employee integration; ▪ Configuration of accesses of platforms used by the company; ▪ Responsible for the IT Service Desk department; ▪ Data entry in computer databases; ▪ PHC; ▪ Newsoft; ▪ HTML / CSS programming; ▪ Reportes creation; ▪ Ensure support for sector activities, as well as other tasks of a similar nature.



Filtapor

• Portugal
• Environmental Services
• 1 - 100 Employee

• Administrative Technician

  • Oct 2017 - Apr 2018

  ▪ Data entry in computer databases; ▪ Document management; ▪ Telephone service to external entities (customers / suppliers); ▪ Analysis (laboratory tests) and reports; ▪ Ensure support for sector activities, as well as other tasks of a similar nature. ▪ Data entry in computer databases; ▪ Document management; ▪ Telephone service to external entities (customers / suppliers); ▪ Analysis (laboratory tests) and reports; ▪ Ensure support for sector activities, as well as other tasks of a similar nature.



Chip7

• Portugal
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Customer Support

  • Dec 2015 - Jul 2016

  ▪ Telephonic service; ▪ Customer support via the Web; ▪ Data entry in computer databases; ▪ Document management; ▪ Monitoring and management of the order shipping process. ▪ Telephonic service; ▪ Customer support via the Web; ▪ Data entry in computer databases; ▪ Document management; ▪ Monitoring and management of the order shipping process.



Legendary People + Ideas

• Portugal
• Advertising Services
• 1 - 100 Employee

• Curricular Stage

  • Apr 2015 - Jun 2015

  ▪ Creation of websites; ▪ Develop dynamic, attractive and functional pages; ▪ Realization of 2D and 3D projects; ▪ Ensure support for activities, as well as other tasks of a similar nature; ▪ Programming in HTML5 (CSS), Java and JavaScript; ▪ Additional tools (Photoshop, Illustrator, LibreOffice) ▪ Creation of websites; ▪ Develop dynamic, attractive and functional pages; ▪ Realization of 2D and 3D projects; ▪ Ensure support for activities, as well as other tasks of a similar nature; ▪ Programming in HTML5 (CSS), Java and JavaScript; ▪ Additional tools (Photoshop, Illustrator, LibreOffice)



INESC

• Portugal
• IT Services and IT Consulting
• 1 - 100 Employee

• Curricular stage

  • Jun 2014 - Jul 2014

  ▪ Database treatment (MYSQL); ▪ Detection and removal of errors / inconsistencies in order to improve data quality; ▪ Programming in PHP, HTML5 (CSS) ▪ Database treatment (MYSQL); ▪ Detection and removal of errors / inconsistencies in order to improve data quality; ▪ Programming in PHP, HTML5 (CSS)