Raquel Alcántara

Salesforce Senior Solutions Consultant at Avanxo
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Contact Information
us****@****om
(386) 825-5501
Location
Bogota, D.C., Capital District, Colombia, CO
Languages
  • Spanish Native or bilingual proficiency
  • English Full professional proficiency
  • French Limited working proficiency
Skills

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Credentials

  • Salesforce Advanced Administrator
    Salesforce
    Mar, 2019
    - Oct, 2024
  • Salesforce Service Cloud
    Salesforce
    Nov, 2018
    - Oct, 2024
  • Salesforce Sales Cloud
    Salesforce
    Oct, 2017
    - Oct, 2024
  • Apttus CLM
    Apttus
    Jun, 2017
    - Oct, 2024
  • Salesforce App Builder
    Salesforce
    May, 2017
    - Oct, 2024
  • Salesforce Administrator
    Salesforce
    Mar, 2017
    - Oct, 2024
  • Apttus CPQ
    Apttus
    Jan, 2017
    - Oct, 2024
  • Salesforce Force.com Developer
    Salesforce
    Jul, 2015
    - Oct, 2024
  • Financial Management
    Universidad Metropolitana - UNIMET
    Apr, 2014
    - Oct, 2024

Experience

  • Avanxo
    • Colombia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Salesforce Senior Solutions Consultant
      • Oct 2016 - Present

      SALESFORCE Consultant: - Lead and manage complex consultant projects and implement the CRM Salesforce product - Define and monitor the project schedule - Report project progress and risk to the Project Manager - Validate the quality of the configuration executed during the project - Conduct follow-up meetings and presentations of deliverables to the Client - Consultant activities related to the Salesforce implementation - Develop new skills of the Salesforce enviroment so the relationship with the customer will be completly professional - Train the end users of the proyect so they can manage Salesforce with all the knowledge required - Make trainning material for the customer with all the process of the proyect and all the "Good to know" things that Salesforce has so they can have it for future questions - Help the client with all doubts presented about Salesforce - Work with the team assigned to each proyect so the result will be as perfect as expected - Develop each project with the proposed methodology and the good-practices established - Fulfill the commitments made in each project - Ensure deliverables quality - Develop each project with the Salesforce processes improvement Show less

  • icogroup
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Salesforce Functional Consultant
      • Nov 2014 - Dec 2015

      SALESFORCE Solutions Consultant: - Design the solution of the integration - Create, in a high level enviroment, the customizations designs - Guide and monitor the developers work Develop the entertainment material for the end users of SALESFORCE: - Give entertainment sessions to the "train the trainers" SALESFORCE Data Architect: - Design the strategy of the data migration - Process management of the data migration - Recommend the best practices for the data migration http://landing.icogroup.com/salesforce/ Show less

  • Protokol Group
    • Venezuela
    • Telecommunications
    • 1 - 100 Employee
    • Project Controller
      • Apr 2014 - Oct 2014

      Coordinate with associated clients, the total of activities needed to reach a successful ending of a specific Project.- Create documents for Planning, Reach and Schedule of a Project.- Evaluate the execution of the activities agreed between a period of time set.- Control the financial features of a specific Project so it would be achieved into the budget limits established.

    • Customer Support Engineer
      • Aug 2013 - Oct 2014

      Guarantee the services operation and solutions implemented according to the service levels set and agreed by the company and their external clients. - Offer support to Comverse Platform to the Nacional Operators that has it: Movilnet and Digitel; and to the International Operator: Claro. - Make a daily report about the status of each unit involved at the Prepaid System in Movilnet.

  • Corporación Digitel
    • Venezuela
    • Telecommunications
    • 700 & Above Employee
    • Internship
      • Jul 2012 - Jul 2013

      Develop procedure manuals for the integration of new platforms with a new technology known as Long Term Evolution (LTE) - Make documents with graphics, diagrams and registers so it could be easier the review of the project in the future. - Study the specifications of differents LTE equipments to develop registers about the new technology implemented. - Perform some presentations of the manuals made in differents languages: Spanish and English. Develop procedure manuals for the integration of new platforms with a new technology known as Long Term Evolution (LTE) - Make documents with graphics, diagrams and registers so it could be easier the review of the project in the future. - Study the specifications of differents LTE equipments to develop registers about the new technology implemented. - Perform some presentations of the manuals made in differents languages: Spanish and English.

Education

  • Universidad Católica Andrés Bello
    Telecommunications Engineer, Ingeniería de Telecomunicaciones
    2008 - 2013
  • Mater Salvatoris
    Bachelor of Science (BS), science
    1992 - 2007

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