Experience

Majorel Portugal

• Portugal
• Outsourcing/Offshoring
• 200 - 300 Employee

• Subject Matter Expert - Travel and Tourism Segment

  • Oct 2021 - Present

  - Trained and mentored new team members to promote productivity, accuracy and friendly customer service.- Developed open and professional relationships with team members, enabling better, and more effective customer service.- Preserved branding by enabling agents to service needs of domestic and international customers.- Coached staff on strategies to enhance performance and improve customer relations.- Assisted staff with resolving complex customer issues and implementing targeted solutions.- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.- Optimized personnel coverage, preparing work schedules based on staff availability and forecast demands. Show less

• Customer Service Representative on Travel and Tourism segment

  • Apr 2021 - Mar 2022

  - French and English Support Line on Travel and Tourism segment;- Updating database with correct personal details and billing information- Resolving scheduling conflicts and other issues as they come up- Handling vendor and traveller phone calls- Support and interaction with customers;



The Homeboat Company

• Italy
• Travel Arrangements
• 1 - 100 Employee

• Customer Service Assistant

  • Nov 2020 - Mar 2021

  - Ensuring an excellent service, based on exceeding customer expectations. - Manage client queries, complains and feedbacks. - Liaising with clients at a high level. - Handling reservations, cancellations and no-shows. - Updating & maintaining relevant administrative, statistical and financial records. - Proposing and implementing effective marketing strategies to maximise room occupancy levels. - Carrying out inspections of rooms and services. - Accurately completing all administrative tasks. - Completing all required health and safety checks on time. Show less



Home Lisbon Hostel

• Portugal
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • May 2019 - Jun 2020

  - Welcome and greet guests with great courtesy - Manage room reservations using a computerized reservations system - Address guests concerns and special requests in a professional and personable manner - Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed - Take and relay telephone messages for hostel guests and others - Prepare bills, handle and process checkouts, take payments - Man the hotels business center and other units if necessary - Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests - Deal with complaints and problems - Answer queries of guests about various information and services of the hotel - Do other administrative and hospitable functions assigned from time to time - Sale of tours and excursions, as well as other activities related to the hostel. Show less



BTP VACANCES, Les Tavaillons

• Multifunctional Customer Service

  • Dec 2018 - Apr 2019

  Leisure touristic Hotel in the seasonal ski station of Les Carroz, France, has provided me with a broad experience in customer service in a highly multicultural environment. this experience has given me new knowledge in relation to the Leisure market behaviour and how to best manage a numerous size of multicultural tourists. I have been able to demonstrate my abilities on: - Customer management (increasing customers' satisfaction by assuring high standard services) - Languages (Communication is key to gain trust in clients; using my skills in 4 different languages I ensured to provide a personalised service in different languages) - Catering (increasing customers' satisfaction by providing guidance in relation to the food and beverages, in addition to a good service) - Event management (organising, planning, and ensuring the success of the seasonal event's program) - Sales (increasing the incomings by recommending secondary products, as well as a working partnership with suppliers, and allied) Show less



Hotel Mercure Chappennes

• Events Organizer

  • Aug 2018 - Nov 2018

  Planning & organising all practical aspects of events i.e. catering, audiovisual, room set up, car parking, security & cleaning. Managing key supporter relationships with significant individuals & also identifying opportunities to upsell. - Ensure an organised order of work is in place in all areas - Ensure the best levels of customer care are delivered at all times - Support the management team to ensure the smooth running of the hotel operation - Ability to deal with guest queries in a friendly and efficient manner - Strong Front office experience - Excellent communication and interpersonal skills - Strong decision making and problem-solving skills - Experience working in a food & beverage operation Show less



Luck Viagens

• Brazil
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Corporate Travel Consultant

  • Feb 2018 - Jun 2018

  - Manage national and international travel services for business companies - Built a rapport with customers and proposed preferred products and services based on their account history and adherence - Assessed client needs and recommends appropriate products or modifications to stay within the companies budget - Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills - Displayed professionalism and product knowledge, which contributed to an increase in client satisfaction - Assisted with projects and other administrative duties for top management - Confirmed reservations for an after-hours desk for International travellers - Prepares all ticket exchanges and Refunds, and account reports - Booked flight, hotel and car arrangements via e-mail and phone Show less



Frank and Honest Switzerland

• Switzerland
• Food and Beverage Services
• 1 - 100 Employee

• Barista Specialist

  • Aug 2016 - Jan 2018

  Customer Service is a key skills to successfully performance in this rolw, dealing with customer experience, complains, feedback, special queries, and suppliers queries. - Making coffees using a professional espresso machine; - Using the industrial dishwasher to clean all crockery and cutlery; - Cleaning all work surfaces and floors; - Meet customer orders Customer Service is a key skills to successfully performance in this rolw, dealing with customer experience, complains, feedback, special queries, and suppliers queries. - Making coffees using a professional espresso machine; - Using the industrial dishwasher to clean all crockery and cutlery; - Cleaning all work surfaces and floors; - Meet customer orders



Olive Green Espresso Bar 10

• Barista / Deli Staff

  • Jan 2016 - Aug 2016

   Making coffees using a professional espresso machine;  To maintain cleanliness in the Kitchen;  Using the industrial dishwasher to clean all crockery and cutlery;  Cleaning all work surfaces and floors;  Meet customer orders  Making coffees using a professional espresso machine;  To maintain cleanliness in the Kitchen;  Using the industrial dishwasher to clean all crockery and cutlery;  Cleaning all work surfaces and floors;  Meet customer orders

• Travel Agent

  • Oct 2011 - Aug 2015

  - Sale of airline tickets, car rental, travel insurance, cruises, lodging, and transfers for direct customer as well as national and international companies; - Groups Travel arrangements for national / international conferences. Hotel reservations, ground transportation, airfare, management of dead-lines with hospitality groups, as well as negotiations fare with airlines companies. - Sale of airline tickets, car rental, travel insurance, cruises, lodging, and transfers for direct customer as well as national and international companies; - Groups Travel arrangements for national / international conferences. Hotel reservations, ground transportation, airfare, management of dead-lines with hospitality groups, as well as negotiations fare with airlines companies.