Firefighter Recruit

• Feb 2023 - Present

Senior Director of Innovation

• Sep 2021 - Feb 2023

Senior Director of Innovation Engineering

• May 2021 - Sep 2021

Building what's next in property claims technology, today. At NGS I work with a team of talented and motivated customer success advocates and help customers and partners re-invent and optimize their claims universe.

Director of Sales Engineering

• Sep 2019 - May 2021

Having worked side by side with a team of great people at Accurence for over 8 years, I am excited for us to join the Next Gear Solutions Family and create even #moretogether.

Director of Sales Engineering

• Jun 2019 - Sep 2019

Director of Customer Success

• May 2017 - Jun 2019

Leading a group of passionate individuals here at Accurence that cares deeply to drive value to our customers from pilot phase to implementation and beyond. Our team operates as an extension of the customer within Accurence and champions keeping the customer at the core of what we do daily.

Director of Operations

• Apr 2013 - May 2017

Lead customer support team, client implementation (onboarding, trial, production phases) and coordinate development needs between sales and development teams.Responsible for new client generation in the IA and carrier markets. Facilitate aerial CAD and estimatics integrations.

Director: National Accounts

• Feb 2013 - Apr 2014

Leading team of National Account Managers in the acquisition of new clients in the carrier, IA and contractor space. Handling key client and integration accounts and leading mLearning & training campaigns.

Innovation Engineer

• Oct 2011 - Feb 2013

Support Revenue Team, plan and facilitate pilots, lead Field Operations including Training & Support as well as Business Intelligence.

National Reinspection Team / Special Projects

• Mar 2009 - Sep 2011

Developed and implemented Field Quality Assurance throughout pilot phase to national production level.

Special Field Claims Representative

• Nov 2006 - Mar 2009

Delivered world-class customer service to policyholders by consistently generating accurate estimates and claims settlements for covered property damages.

General Contractor

• Apr 2006 - Sep 2006

Completed various construction and remodeling jobs including framing, drywall, electrical, plumbing, paint, roofing and flooring work. Worked as general contractor on complete renovation (fix and flip) of a single family residence. Completed various construction and remodeling jobs including framing, drywall, electrical, plumbing, paint, roofing and flooring work. Worked as general contractor on complete renovation (fix and flip) of a single family residence.

ESL Teacher

• Apr 2005 - Dec 2005

Planned and executed lessons teaching English to doctors, lawyers, executives and college students. Responsible for facilitating introductory English to advanced conversational classes to over 80 students. Planned and executed lessons teaching English to doctors, lawyers, executives and college students. Responsible for facilitating introductory English to advanced conversational classes to over 80 students.

Management Trainee

• Mar 2001 - Sep 2004

Rotation based management training including heavy industry insurance, business insurance, credit and re-insurance. Was responsible for working with perspective and established company clients. Rotation based management training including heavy industry insurance, business insurance, credit and re-insurance. Was responsible for working with perspective and established company clients.