Raphael Neuman

Business & Quality Analyst at CMA
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Contact Information
us****@****om
(386) 825-5501
Location
JE
Languages
  • English Native or bilingual proficiency

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Thomas Link

Raphael is an outstanding tester. I was the team lead on one of his projects and I would recommend him without reservation.

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Credentials

  • Data Science Foundations - Level 1
    IBM Analytics
    May, 2019
    - Sep, 2024
  • Python for Data Science
    IBM Analytics
    May, 2019
    - Sep, 2024
  • IBM Design Thinking Practitioner
    IBM
    Nov, 2016
    - Sep, 2024
  • Certified SAFe® 4 Practitioner
    Scaled Agile, Inc.
    Apr, 2019
    - Sep, 2024

Experience

  • CMA
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business & Quality Analyst
      • Jul 2019 - Present

      NJ Department of Health, WIC Program • Worked at client premises to ensure better communication, customer relations and satisfaction. • Supported Help desk in resolving user issues requiring Tier 2 and development team support. • Reconciled cashed program benefits with banking and internal systems, resulting in improved accounting and refunded monies. • Used PL/SQL to create Adhoc Statistical and informational reports joining multiple tables and presenting the reports using Excel spreadsheets and Excel Pivot tables. • Worked with customer to write requirements for GUI based system, incorporating customer requirements, government specifications and system interfaces. • Wrote comprehensive test scripts in use for new release and regression testing. • Tested system changes, including new and changed GUIs, backend logic and table changes. Show less

  • Infinite Computer Solutions
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • System Analyst
      • Nov 2018 - Jul 2019

      Enterprise Telephony Table Driven Biller • Integrated new US and international mobile hot spot services to Biller. • Ongoing support of adding new products to billing of existing services. Enterprise Telephony Table Driven Biller • Integrated new US and international mobile hot spot services to Biller. • Ongoing support of adding new products to billing of existing services.

  • IBM
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Analyst
      • Sep 2014 - Nov 2018

      Enterprise Telephony Table Driven Biller • Supported new MicroServices and APIs with data mapping and table/code research. • Created table entries in support of GUI interface loading customized rates for two new Services. • Supported migration of eight retiring billers, review of over 3,000 billing components, associated regulatory fees and discounts and effecting them into Biller. • Facilitated adding Cloud based communications solution services including charges, discounts and promotions into Biller. • Created presentations and mentored offshore Brazil team during two-month stay in the US. Show less

  • Pomeroy
    • United Kingdom
    • Travel Arrangements
    • 1 - 100 Employee
    • System Analyst
      • 2012 - Aug 2014

      Enterprise Telephony Table Driven Biller • Supported implementation of new data service for the US and two hundred eleven additional countries along with multi-tiered discount plans. • Added billing enhancements to 1-800 transfer call charges. • Expanded billing capabilities for higher data speeds to Alaska. • Allowed for billing of new tech support services, health monitoring systems and new network on demand billing including promotions and discounts. Enterprise Telephony Table Driven Biller • Supported implementation of new data service for the US and two hundred eleven additional countries along with multi-tiered discount plans. • Added billing enhancements to 1-800 transfer call charges. • Expanded billing capabilities for higher data speeds to Alaska. • Allowed for billing of new tech support services, health monitoring systems and new network on demand billing including promotions and discounts.

  • OAO Technologies
    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • System Analyst
      • Nov 2008 - Dec 2011

      Enterprise Telephony Table Driven Biller • Mentored new offshore team in Brazil giving direction to all phases of development and production; mentored designated off shore team lead during US visit. • Supported allowance of charges to go to regional international billers for billing. • Implemented new Bundle Service, with specific tax and finance requirements, creating new DB tables, documentation and table population. Enterprise Telephony Table Driven Biller • Mentored new offshore team in Brazil giving direction to all phases of development and production; mentored designated off shore team lead during US visit. • Supported allowance of charges to go to regional international billers for billing. • Implemented new Bundle Service, with specific tax and finance requirements, creating new DB tables, documentation and table population.

  • OAO Techologies
    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • System Analyst Team Lead
      • Oct 2007 - Aug 2008

      Enterprise Telephony Table Driven Biller • Served as Team Lead to offshore Canadian group. • Directed migration of new services and production enhancements including rate changes, new discounts and charges. • Supported migration of existing biller (billing $1.1B yearly with 69.6K accounts) to Biller. Enterprise Telephony Table Driven Biller • Served as Team Lead to offshore Canadian group. • Directed migration of new services and production enhancements including rate changes, new discounts and charges. • Supported migration of existing biller (billing $1.1B yearly with 69.6K accounts) to Biller.

    • System Analyst, Developer, Controls - Audit Support, Tester
      • Jul 2000 - Jun 2007

      Enterprise Telephony Biller, July 2000 – December 2004, System Analyst, Developer • Analyzed new services added to the Enterprise Biller. Wrote requirement documents effecting new and expanded DB2 tables, as well as, table population rules. • Worked tight deadlines to reduce testing tickets. • Revamped SQL testing queries, slashing CPU costs by 30%. • Wrote much documentation in support of training and mentoring new off-shore Canadian team. Health Insurance Company, January 2005 – April 2006, Controls and Audit Support • Organized documentation, audit readiness, process controls for 250+ person outsourcing team. • Supported and handled response to SOX & SAS70 audits; auditing agencies included PWC and EY corporations. • Administered data repository for all project office contracts and communications. • Created handbook to assist new team members. Internal Testing Organization, May 2006 – June 2007, Tester • Reviewed new specifications, wrote system test plans, studied existing data, adapted old and created new data, tweaked DBs, used OPC and other software to run testing, documented results, tracked issues and worked with developers to resolve coding defects. • Learned UVATS test case tracking tool and wrote documentation assisting others in learning this tracking tool. Show less

  • AT&T
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Business Analyst/System Analyst/Developer/Tester
      • Jul 1990 - Jun 2000

      Customized Phone Usage Reports Group – Business Analyst, System Analyst, Developer, Tester • Served as business analyst, speaking with internal and external customers to understand their needs, created business and system requirements. • Created numerous custom billing reports using COBOL, VSAM, SAS, Syncsort and Eztrieve. • Manned customer support hot line, provided investigations, resolution and coding fixes. • Converted the printing process at the company’s Bill Print Center to “inserter mode” which improved time, cost, and accuracy resulting in a 50% reduction in manual labor for sending billing reports. • Prepared flowcharts, library lists, documentation, calendars and checklists to guide and familiarize external contracting team with work requirements. • Created and managed Team group home page. Enterprise Telephony Biller Group – Developer, Tester • Used Fileaid and created JCL, Procs and Cobol code to manipulate DB2 test DBs, as well as, MVS flat files in support of testing new biller. • Reviewed code and documentation, assuring all tables were tested and certified prior to initial release. • Documented and prepared all test results for presentation and final approvals. • Created procedures for loading flat files to MVS DBs, including quality insurance checks. • Slashed processing time of flat file loading for large existing rate files. • Increased quality assurance with writing SQL queries to check data integrity. Show less

  • NYC Poclice Department
    • United States
    • Law Enforcement
    • 1 - 100 Employee
    • System Analyst, Developer, Tester - Intership
      • Jan 1990 - Jun 1990

      • Designed and developed statistical analysis reporting software using multi-tiered tables. The generated report showed comparative levels of crime, by number, by type and between precincts. • Designed and developed statistical analysis reporting software using multi-tiered tables. The generated report showed comparative levels of crime, by number, by type and between precincts.

Education

  • Beth Medrash Govoha
    Master's degree, Talmudic Studies

Community

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