Guest Service Agent

• Dec 2019 - Present

Foreign Operations Manager

• Nov 2017 - Feb 2019

• Held responsible for all foreign VIP clients matters from start to finish of reserving a tour package• Attended meetings overseas on behalf of the company to liaise with hotels and businesses to sign contracts for deals specific to our client base• Successfully translated and tailored explanations to clients regarding their travel matters, as well as proactive responses to all enquiries via email and phone• Built long-term relationships with clients and other businesses by representing the company professionally and approachably

Senior Buyer

• Jul 2013 - Sep 2015

• Responsible for visual merchandising for main store and personal shopping assistant for VIP foreign clients• Attended overseas meetings and showrooms as the face of the company to buy new season merchandise and build relationships with international designers• Promptly drafted business emails to sellers and Excel spreadsheets for correspondences • Responsible for visual merchandising for main store and personal shopping assistant for VIP foreign clients• Attended overseas meetings and showrooms as the face of the company to buy new season merchandise and build relationships with international designers• Promptly drafted business emails to sellers and Excel spreadsheets for correspondences

Team Leader

• Nov 2012 - Dec 2013

• Signed up contracts for cap and prepaid plans while providing tailored services to customers• Worked in a small team to achieve KPI’s by reinforcing strong teamwork and communication• Explained company products such as Bigpond Broadband and Mobile Broadband to potential clients, and translated perks of products to Japanese and Korean when necessary• Dealt with complaints and handled them professionally through further explanation and understanding the customer’s situation empathetically

Concierge

• Sep 2008 - Jun 2010

• Assisted in Concierge, Front Desk and Guest Service rotations effectively, and was promoted to Executive Concierge after 1 year of work experience• Demonstrated strong communication skills at Front Desk, assisting with enquiries and anticipating all client needs as possible to make the hotel experience memorable• Provided systematic reports to the regional manager when dealing with sensitive matters such as VIP client protocols• Built team rapport by aiming to be an approachable and hard-working leader