Salesforce Marketing Cloud Business Analyst & Technical Implementer

• Dec 2019 - Present

Salesforce PMO & Business Analyst

• Apr 2017 - Dec 2019

- Working directly with Project Management up to C-level, Salesforce CRM, defining project scope - Construction and monitoring work plans of multi-disciplinary development projects - Responsible for tracking progress of projects as well as coordinate delivery dates. - Consulting and guidance of project managers in identifying critical chains identification of process improvement methods Jira : - Creating and configuring agile projects, tasks and teams and Implementation of processes, systems and user needs - Creating statistical reports and dashboards for management - Determine ways to optimize and improve Jira setup and process workflows BA : - Gathering, analyzing and writing new business requirements into technical solutions including declarative implementation - Definition and design of new modules, features and capabilities - Working with system architects, development, QA and supporting the development and delivery of the product Show less

PHP Junior Developer

• Feb 2015 - Mar 2017

- Server web Administration (Wordpress, Mail, DNS) - Development of several IVR applications based on a requirement chart (PHP, CSS, HTML, Mysql) - Installation and maintenance of PABX Asterisk / FTP server and Apache / Mysql server - Server web Administration (Wordpress, Mail, DNS) - Development of several IVR applications based on a requirement chart (PHP, CSS, HTML, Mysql) - Installation and maintenance of PABX Asterisk / FTP server and Apache / Mysql server