Experience

Desert Gate Tourism
• United Arab Emirates
• Travel Arrangements
• Golf Specialist

  • Nov 2021 - Present


Viya

• Virgin Islands, U.S.
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2020 - Oct 2021

  *To assist various scenarios received through phone calls, Reciproci and emails pertaining with log in , loyalty points, voided/pending transactions and troubleshoot other error encountered from a club member and registered clients. *Coordinate with relevant departments to troubleshooting rectify the operational concerns such as: Membership Team, Finance Department, Revenue Manager, IT and Techtree. *To register in Reciproci and send an email updating the completion of concern. *To assist various scenarios received through phone calls, Reciproci and emails pertaining with log in , loyalty points, voided/pending transactions and troubleshoot other error encountered from a club member and registered clients. *Coordinate with relevant departments to troubleshooting rectify the operational concerns such as: Membership Team, Finance Department, Revenue Manager, IT and Techtree. *To register in Reciproci and send an email updating the completion of concern.



Dubai Golf

• United Arab Emirates
• Hospitality
• 300 - 400 Employee

• Reservations Specialist

  • Dec 2014 - Oct 2021

  *Accept calls and emails from overseas and local golf bookings for Golf in Dubai and Oman. *Handles queries for Group / Individual and quote as per customer requirements including F&B queries etc. *Coordinates with the Golf Clubs with regards to bookings and status / requirements associated. *Follow up on billings for clients both overseas and local bookings. *Coordinate with the accounts department with regards to payments done by credit card, bank transfers, and cash/cheques. *Ensure sales productivity and customer satisfaction guaranteed. *Initiate excellent rapport with Reservation team of all Golf Clubs in Dubai and Oman *Feedback information from any customer/Golf Club must be reported to Head of Department. *Ensure to meet the expected budget given by the Head of Department Show less



Aegis Global Limited

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Executive Operations @ Hilton Hotels

  • Jan 2011 - Sep 2014

  *Doing inbound and outbound calls on behalf of Hilton Hotels worldwide especially Australia and Hawaii. *Serving hotels like Hilton, Hilton Garden Inn, Hilton Grand Vacations,Waldorf Astoria, Conrad, Doubletree, Embassy Suites, Hampton Inn and Curio. *Helping customers to book, cancel and modify a reservation. *Process reservations by mail, telephone, fax or central reservation systems referral. *Determine room rates and up sell based on the selling tactics of the hotel. *Attracts potential customers by answering product and service questions: suggesting information about other products and services. *Opens customer accounts by recording account information Maintains customer records by updating account information Show less



ACE Global Contact Centers INC.

• Loan Modification Agent @ JP Morgan Chase Bank

  • Jan 2010 - Jan 2011

  *Doing outbound calls from Chase Bank customers about their mortgage. *Assist them with their proper accounts information. *Giving proper updates for their loan modification agreement. Making a proper request to send another package or documents for their loan modification *Responsible for identifying eligible accounts and making proper adjustments for proper customer protection *Send email to Payment Process/Servicing Changes to ensure that proper account adjustments are made *Daily account audits to ensure that the Department of Defense scrub is being review for proper clients adjustments *Educating our customers on the benefits of client protection Excellent problem solver with ability to prioritize. *Document information from various sources within the company’s computer systems. *Other duties as assigned Show less