Experience

Whiteboard Service Design Thinking
• Infrastructure Development Manager

  • Oct 2020 - Present


Mifras Educational Entrepreneurship Incubator

• Israel
• Education Administration Programs
• 1 - 100 Employee

• Head of innovation and entrepreneurship

  • Feb 2015 - Oct 2020

  • Formulate strategy and work methodology to develop entrepreneurship for a variety of target populations • Develop plans, products, and services according to the needs and challenges in the field • Initiate and manage complex projects across authorities, government agencies and organizations • Design and implement innovative initiatives in the education system • Formulate strategy and work methodology to develop entrepreneurship for a variety of target populations • Develop plans, products, and services according to the needs and challenges in the field • Initiate and manage complex projects across authorities, government agencies and organizations • Design and implement innovative initiatives in the education system



Tel Aviv Municipality

• Israel
• Government Administration
• 400 - 500 Employee

• Director of Development and Implementation in Customer Experience

  • Jan 2007 - Feb 2013

  • Development strategy formation and innovative customer experience concept in the municipal system in general and in the municipal services and products envelope. • Design and assimilate language, methodologies, processes and technology-integrated practices in customer relationship management. • Build work plans and defining service indices at the municipal level in engineering, construction and infrastructure, education, finance and operations in the various departments • Manage an array of employees, organizational consultants, and multidisciplinary project teams in implementing reorganization processes and change in customer experience management • Act as the executive arm of the City Manager in defining and implementing service policies in unique cross-organizational processes and projects Show less



NGG Global Consulting Solutions

• Israel
• Business Consulting and Services
• 1 - 100 Employee

• Head of Consulting domain

  • Feb 2003 - Feb 2005

  • Management of consulting projects in large enterprises (independent profit and loss units), direct report to the CEO• Direct management of a team of project managers and consultants• Business development of consulting projects - establishing new areas of activity, sharpening specialties• Lead projects in the following areas of expertise: Accompanying change and organizational development, reorganization and streamlining processes, Service quality management, employee and managerial skills development• Senior management Liaison in a variety of organizations, long-term, and maintain a level of satisfaction Show less

• Consulting Project Manger

  • Jan 2000 - Jan 2003

  • Lead multidisciplinary project teams in organizational diagnostic processes by defining required change processes• Assimilation processes in aspects related to organizational structure, processes and culture• Responsibility for Human Resource Development at Niram Gitan - Establishing Human Resource Infrastructure (Recruitment and Sorting, Absorption and Apprenticeship, Welfare and Evaluation) • Support for Organizational Processes, Developing Advisory Teams Learning Programs and Leading Social Events Show less



Noar le Noar - BBYO Israel

• Vice President and Central Region Manager

  • Jan 1997 - Jan 2000

  • Develop and lead the organization's strategy and policies • Entering new areas of activity and deepening existing ones (such as: initiating issues for social change) • Manage, budget, and support local and international projects • Work with local authorities, voluntary organizations and government ministries • Develop and lead the organization's strategy and policies • Entering new areas of activity and deepening existing ones (such as: initiating issues for social change) • Manage, budget, and support local and international projects • Work with local authorities, voluntary organizations and government ministries