Experience

EazyStock

• Sweden
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Director

  • Jan 2022 - Present

• Customer Success Regional Coordinator – North America

  • Oct 2020 - Present

• Global Head of Customer Health

  • Jan 2021 - Dec 2021

• Senior Consultant and Inventory Optimisation Strategist

  • Mar 2020 - Dec 2021

  EazyStock, part of Syncron, specialises in Inventory Optimisation for SMBs utilising the same platform.At EazyStock I use the skills and knowledge learnt working on implementations with Syncron's Enterprise customers such as JCB, Mazda and Perkins, to enable our EazyStock customers to get the most out of our solution and solve their inventory related pains.



Syncron

• Sweden
• Software Development
• 500 - 600 Employee

• Senior Consultant

  • Apr 2016 - Feb 2020

  Supply Chain Solution Architect and Technical Lead dutiesSoftware delivery -Coordinating software deployments with the Project Manager and Customer Support-Building Syncron Inventory files and making deployments to environments using Syncron’s standard process-Assembling estimates of technical changes-Installation of Syncron’s Inventory Management solution-Ensuring latest software releases are appliedManagement of Technical team-Mentoring and training team members in practices for working with Syncron’s Inventory solution-Assisting technical specialists in their daily work to ensure best practices, testing their solutions and providing feedback-Acting as Customer’s contact person for all topicsManagement of Internal Tools and Documentation-Ensuring changes and other important information is document on the CMS-Maintaining project repositoryDevelopment-Modifying XSLT files to meet the needs of the customer’s ERP system and interfaces-Designing, implementing, testing and maintaining Syncron Inventory configuration generator for faster rollouts-Designing, implementing and modifying processes, along with testing of customizations in Syncron’s Business Process WorkbenchProject Management duties-Managing Project stakeholders and consultants assigned to projects-Project management and coordinationSenior Application Consultant duties-Participating in the workshops to analyse design of solution together with the Syncron BA-Ensuring that project is in line with Syncron’s Inventory Standards and advising when non-standard approach is necessary-Delivery of interface and parameter workshops-Training of Syncron’s Inventory Management solutions-Designing how Syncron Inventory fits into the customer’s business and supply chain-Translating business requirements into system requirements and managing potential impacts of system changes-Modelling and configuring the Inventory solution in accordance with the Scope document-Testing of the solution Show less

• Consultant

  • Sep 2014 - Apr 2016



Cruise

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Programmer

  • Dec 2010 - Aug 2014

  I had a very broad role at Cruise.co.uk. My main responsibilities involve working as part of a 5 strong team developing for the main website, along with providing front line IT support for the sales staff, based at home and in our call centre. I am also responsible for looking after our in-house servers and ensuring regular off-site backups are taken. As part of our coding practice I am responsible for ensuring individual source control to ensure vital changes to the code are not broken or lost. Over 36 months experience with PHP, HTML and CSS primarily working on developing parts of the main website which provides the core part of the business. I am also responsible for utilising Microsoft Office, SQL and other reporting software to provide reports on customer data that has been collected over time. I have successfully developed an automated process for importing cruise offer information from flat files provided by the various cruise lines and displaying them on the website. I also successfully developed an automated process for transferring data from our back office SQL Server database to the main web SQL Server database utilising a FTP server along with an SISS package. My duties also include ensuring all data is safe and backed up. This involves ensuring all company laptops and hard drives are encrypted and with strong passwords. Also measures have been put into place to ensure passwords are regularly changed to reduce the risks further. As the website handles a lot of online payments and customer information I am also required to maintain the integrity of the website to prevent against attacks and to ensure we are PCI compliant. This involves ensuring the website is safe against attacks such as SQL or JavaScript injection. I am particularly proud of successfully developing a recursive algorithm to sanitise the request object, to strip out all illegal characters and character sets to ensure no injection was possible. Show less



Linkway Software Ltd

• Programmer

  • Mar 2010 - Dec 2010

  Main responsibilities involved developing be-spoke software for clients along with providing first-line supports for software that had already been developed. 9 Months experience with VB.NET, ASP.NET, Visual Basic 6, Microsoft SQL Server 2005 - 2008, MySQL and Crystal Reports working on several projects requiring this knowledge as part of this employment. Successfully developed a web application for interfacing with the Mapper and Traveltek APIs for importing booking information into a travel back office system. Show less