Experience

Pepper Advantage

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Primary Servicing Specialist

  • Jan 2022 - Present



Star OUTiCO

• United Kingdom
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Study Worker

  • Sep 2020 - Jan 2022

  My role at Star Outico is of a Study Worker, which includes me surveying up to 8 households a day, and aiding them in the completion of covid swab or finger prick blood tests. In addition to this, I am solely responsible for the safekeeping of the tests, and their deliverance to the courier, who then takes them to a laboratory for analysis. My main roles are; - Greeting, explaining and instructing participants on the method of completing swab & blood tests. - Ensuring the well-being, safety and health of participants when they are taking the tests, whilst maintaining adequate social distance. - Going through a survey of 25+ questions with participants. - Arranging appointment times which are suitable for each households availability, and ensuring they don’t clash with other appointments. - Dropping the tests off to a courier within a 24 or 48 hour time slot Show less



Ocado Group

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Team Member

  • May 2019 - Sep 2021

  I am currently employed by Ocado on a part time contract, due to having a full time position elsewhere. Being employed as a Customer Service Team Member, I come into contact with customers every shift & with this, ensure I delivery exemplary customer service to reflect the ideals of the company. In addition to this, I operate a 3.5 tonne vehicle in order to successful deliver the shopping items to each customer. My roles include; - Driving appropriately as this reflects the publics perception of the company. - Contacting customers to ensure they’re available to receive their shopping. - Following a tight schedule to ensure each customer receives their shopping within their desired time slot. - Successfully delivering shopping items ensuring there isn’t any damage to the products. Show less



JD Sports Fashion

• United Kingdom
• Retail
• 700 & Above Employee

• Senior Sales Assistant

  • Mar 2017 - Apr 2019

  During my tenure at JD Sports, I was initially hired as a customer assistant, before being promoted to a senior sales assistant, and then training for a supervisory role. Initially hired in Greenford, I was based there for sometime before moving to the Feltham branch. Before completing my supervisory training, I had left the company due to finding a job which better supported my availability, as well as my financial needs. My roles included; - Assisting customers with any queries or needs they might have. - Serving customers on the tills, and dealing with any exchanges, refunds etc. - Processing product deliveries. - Training and helping new colleagues. - Helping to maintain the smooth running of the shop floor. - Being the first point of contact in the instance of management or any supervisors being available. Show less



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Nov 2016 - Jan 2017

  During my temporary employment at Marks and Spencer, I was employed as a Sales Assistant. This was over the seasonal period & a role I was doing during my time off of university. Upon completion of my contract I was offered a permanent role with the company, but was unable to commit due to the clash of the shifts offered, and my university schedule. My mains roles included; - Greeting & assisting customers with their every needs. - Operating and ensuring the smooth running of the shop floor & changing rooms. - Serving customers on the tills, dealing with refunds, exchanges, gift cards, and overseas cards which required tax receipts. - Tidying & ensuring the standards of clothes in the store were all kept adequately well. Show less



JD Sports Fashion

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Nov 2015 - Mar 2016

  My tenure at JD Sports, Westfield initially started as a Christmas temp job, but after the Christmas period concluded I was kept on as a permanent member of staff. It was a very busy period, being in Westfield during Christmas time, and at times was left flustered with the volume of customers. But I was helped by my team, and soon persevered over the pressure. After a few weeks, I decided it best I leave the role, as it was clashing with my studies and I couldn’t fully dedicate myself to either party at the time. All in all I thoroughly enjoyed the role & it was a real learning curve, which set me onto the customer service pathway. My main roles included; - Greeting customers. - Assisting them with any queries they might have. - Maintaining the shop standards. - Restocking the shelves with products whenever they were running thin. - Ensuring no theft could occur by being attentive to each and every customers at all times. Show less