Salesforce Administrator

• May 2023 - Present

Utilized the capabilities of the Lightning platform to create custom apps, objects, fields, and layouts to facilitate User Management •Automated business processes through alerts, Workflow, Process Builder, and Salesforce Flow •Managed security settings by structuring roles, profiles, permission sets and sharing rules to meet growing business needs •Created case management tools such as queues, Assignment rules, Escalation rules and auto-response rules. •Used Data Loader and Import Wizard to mass upload leads, contacts and accounts •Created Reports and Dashboards for better visualization of data Salesforce Hands-on Project: •Built HR App to manage and track job postings, Applicants and interviews •introduced and implemented Salesforce CRM to manage the growing needs of Velo Bike Company • Utilized the capabilities of the Lightning platform to create custom apps, objects, fields, and layouts to facilitate User Management •Automated business processes through alerts, Workflow, Process Builder, and Salesforce Flow •Managed security settings by structuring roles, profiles, permission sets and sharing rules to meet growing business needs •Created case management tools such as queues, Assignment rules, Escalation rules and auto-response rules. •Used Data Loader and Import Wizard to mass upload leads, contacts and accounts •Created Reports and Dashboards for better visualization of data Salesforce Hands-on Project: •Built HR App to manage and track job postings, Applicants and interviews •introduced and implemented Salesforce CRM to manage the growing needs of Velo Bike Company •Built a Travel Approval App to manage the growing traveling needs across an organization Skills: Salesforce Sales Cloud · Salesforce Service Cloud · Salesforce.com Administration · Communication · Data Management Show less

Java Developer

• Oct 2017 - Dec 2019