Experience

NTT Global Networks

• United States
• Telecommunications
• 700 & Above Employee

• Senior Project Coordinator

  • Oct 2016 - Present

  • Accurate complex data entry skills with the ability to adhere to and follow standard outlined processes • Completion of all tasks and projects within stated timeframes. • Identify and resolve issues in the order process through vigilant monitoring of the various elements and order states. • Manage and escalate orders as required to meet customer commitments. • Annalise order information, obtain proper updates from necessary teams, and communicate with necessary departments to ensure order detail and documentation is updated and entered in system appropriately. • Troubleshooting unforeseen and varying situations to determine and engage the appropriate resources to meet customer commitment • Compose correspondence using excellent written communication skills. • Communicate both written and orally with multiple departments including Presales, Sales team of various affiliates, Project managers, system team etc. • Provide communication to internal and external teams regarding the status of the orders • Analyze and perform root cause analysis of the daily invalid and rejected orders to address and resolve issues. • Serve as point of contact for escalations.



Zicom SaaS

• India
• Security and Investigations
• 300 - 400 Employee

• Project Executive

  • Dec 2011 - Oct 2015

  Profile Description: • Receiving Sales to Project handover from sales & understanding scope of work. • Taking inputs from technical team and accordingly identifying, analyzing, prioritizing, mitigating and communicating project risks with project manager. • Defining the scope of the project in collaboration with senior management • Creating a detailed work plan which identifies and sequences the activities needed to successfully complete the project • Determining the resources (time, money, equipment, etc) required to complete the project • Developing a schedule for project completion that effectively allocates the resources to the activities • Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required • Determining the objectives and measures upon which the project will be evaluated at its completion • In consultation with the appropriate manager, contracting qualified execution partners to work on the project as appropriate • Material arrangement & delivery follow up with procurement & logistic team respectively as per BOQ of project for each site. • Follow up with Accounts team for Vendor Payment. • Execution the project according to the project plan • Developing forms and records to document project activities • Set up files to ensure that all project information is appropriately documented and secured • Monitoring the progress of the project and make adjustments as necessary to ensure the successful completion of the project • Establishing a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project • Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards • Maintaining project tracker for updating senior managers & client about all project status. • Invoice submission to client & payment follow up for the same