Ranjan Singh

Chief Executive Officer at Capital Softs Secure Pvt. Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN

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5.0

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Rajesh Gunjate

Ranjan Singh, who reporting directly to me. he consistently demonstrated exceptional skills, dedication, and professionalism. Ranjan is an outstanding professional who excels in his role. His attention to detail and ability to analyse complex situations are truly commendable. He consistently meets deadlines and ensures that tasks are completed with precision and excellence. He possesses a strong work ethic and a deep understanding of his responsibilities, enabling him to consistently deliver high-quality results. Ranjan is not just proficient in his work; he goes above and beyond to ensure that tasks are completed accurately and efficiently. As a leader, Ranjan displays remarkable initiative and a proactive approach to problem-solving. He is resourceful and demonstrates a keen ability to think critically, making him invaluable in challenging situations. Ranjan is a quick learner and adapts well to new environments, showcasing his versatility and willingness to take on new challenges. Furthermore, Ranjan is an excellent team player. He collaborates effectively with colleagues, sharing his expertise and knowledge generously. His excellent communication skills and approachable nature make him a natural leader within the team. He fosters a positive and inclusive work environment, encouraging collaboration and teamwork among team members. He has a unique ability to manage people with grace and efficiency. Ranjan's passion for his work, combined with his strong work ethic and leadership qualities, make him a valuable asset to any organization. I have no doubt that he will continue to achieve great heights in his career.

Rachana Ved

I’ve worked with many Project Managers, but Ranjan was one of the best. He consistently gave 100% of himself to our team, and was critical in ensuring the completion of our projects by the deadline. Ranjan was always reliable and professional, and at stressful times he was a positive influence on all of us. Overall, it was a pleasure to work with him and I have qualms recommending him to anybody looking for an excellent Project Manager.

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Credentials

  • Agile Project Leadership
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Professional Scrum Master
    Scrum.org
    Jul, 2022
    - Nov, 2024
  • Bullet proof manager
    LeadForward Management Consultants - Crestcom
    Apr, 2021
    - Nov, 2024
  • Certified six sigma Green Belt (CSSGB)
    International Six Sigma Institute™
    Aug, 2019
    - Nov, 2024
  • ITIL Foundation Level
    AXELOS Global Best Practice
    Aug, 2019
    - Nov, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Apr, 2020
    - Nov, 2024
  • Cisco Certified Network Associate Security (CCNA)
    Cisco
    Nov, 2008
    - Nov, 2024

Experience

    • India
    • Security Systems Services
    • 1 - 100 Employee
    • Chief Executive Officer
      • Mar 2023 - Present

    • Vice President
      • Jun 2021 - Mar 2023

      E-Surveillance, ATM Technology, and Infrastructure

    • India
    • Financial Services
    • 700 & Above Employee
    • Associate Vice President
      • Dec 2016 - Jun 2021

      Repeatedly recognized for top performance through fast-track promotions and selection for high-priority initiatives and exceeding KPIs by 99%. Consistently delivered Projects up to 15% below the budget. Low transacted ATM actioned and moved to profitable successfully and increased annual revenue $1.2M. Actively initiated quality assurance policies and procedures to significantly reduce errors and maintain efficiency at 99.5%. Initiated and managed the project to… Show more Repeatedly recognized for top performance through fast-track promotions and selection for high-priority initiatives and exceeding KPIs by 99%. Consistently delivered Projects up to 15% below the budget. Low transacted ATM actioned and moved to profitable successfully and increased annual revenue $1.2M. Actively initiated quality assurance policies and procedures to significantly reduce errors and maintain efficiency at 99.5%. Initiated and managed the project to replace all aging equipment, lowering monthly electricity costs by 18% Introduced a project performance management system that increased project efficiency by 23% over the period of 2 years. Provided outstanding customer service and maintained regular and clear communication, resulting in a 99% customer satisfaction rating in 2020. Show less Repeatedly recognized for top performance through fast-track promotions and selection for high-priority initiatives and exceeding KPIs by 99%. Consistently delivered Projects up to 15% below the budget. Low transacted ATM actioned and moved to profitable successfully and increased annual revenue $1.2M. Actively initiated quality assurance policies and procedures to significantly reduce errors and maintain efficiency at 99.5%. Initiated and managed the project to… Show more Repeatedly recognized for top performance through fast-track promotions and selection for high-priority initiatives and exceeding KPIs by 99%. Consistently delivered Projects up to 15% below the budget. Low transacted ATM actioned and moved to profitable successfully and increased annual revenue $1.2M. Actively initiated quality assurance policies and procedures to significantly reduce errors and maintain efficiency at 99.5%. Initiated and managed the project to replace all aging equipment, lowering monthly electricity costs by 18% Introduced a project performance management system that increased project efficiency by 23% over the period of 2 years. Provided outstanding customer service and maintained regular and clear communication, resulting in a 99% customer satisfaction rating in 2020. Show less

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Head of Service Delivery- ATM Transactions Business
      • Apr 2014 - Dec 2016

      Spearheaded a Team of 100+ CE's to meet customer Service Level Agreements (SLA). Awarded by country head for bringing Mumbai territory performance ranking from bottom last to top three in the country in 45 days by optimizing field operations strategy. Recognition for my "Outstanding performance" during Demonetization. Scaled up ATM operations & achieved run-rate monthly savings of INR 25 Mn in FY 15-16. Managed company largest project delivery under Ministry of… Show more Spearheaded a Team of 100+ CE's to meet customer Service Level Agreements (SLA). Awarded by country head for bringing Mumbai territory performance ranking from bottom last to top three in the country in 45 days by optimizing field operations strategy. Recognition for my "Outstanding performance" during Demonetization. Scaled up ATM operations & achieved run-rate monthly savings of INR 25 Mn in FY 15-16. Managed company largest project delivery under Ministry of Finance guidance to install new 3000+ ATMs in the country.

    • Field Services Manager II - BLA ATM
      • Apr 2012 - Mar 2014

    • Field Service Manager
      • Nov 2011 - Apr 2012

    • India
    • Telecommunications
    • 700 & Above Employee
    • Enterprise Service Delivery Head
      • Apr 2009 - Nov 2011

      Roles & Responsibilities: Led a team responsible for end-to-end postpaid service delivery operations, including CAF login, postpaid number activation for corporate clients, and international roaming activation. Implemented stringent audit processes for Customer Application Forms (CAFs), significantly reducing fraud connections by 65%. Successfully managed corporate client activations, ensuring seamless postpaid number activations, resolving technical issues promptly, and… Show more Roles & Responsibilities: Led a team responsible for end-to-end postpaid service delivery operations, including CAF login, postpaid number activation for corporate clients, and international roaming activation. Implemented stringent audit processes for Customer Application Forms (CAFs), significantly reducing fraud connections by 65%. Successfully managed corporate client activations, ensuring seamless postpaid number activations, resolving technical issues promptly, and providing personalized customer support. Spearheaded international roaming activation processes for corporate clients, optimizing procedures to ensure swift and accurate activation, contributing to a 35% increase in international roaming revenue. Implemented data-driven analysis and predictive modeling to identify highchurn risk customers, enabling targeted retention efforts and reducing churn rates by 17% in the first year. Collaborated with the sales team to develop customized postpaid plans for corporate clients, resulting in a 52% increase in corporate customer acquisitions.

    • Customer Service Manager
      • Jul 2007 - Apr 2009

    • India
    • Telecommunications
    • 700 & Above Employee
    • Project Manager
      • Aug 2006 - Jul 2007

      Key Achievements: Received the Best Project Team Award for three consecutive months, recognizing outstanding performance in project delivery and maintaining highquality standards Demonstrated consistency, dedication, and teamwork in achieving project milestones Awarded the Best Team Leader Award in April 2007 for exceptional leadership qualities and ability to inspire and guide team members Successfully executed a significant project involving MPLS, ILL, and leased… Show more Key Achievements: Received the Best Project Team Award for three consecutive months, recognizing outstanding performance in project delivery and maintaining highquality standards Demonstrated consistency, dedication, and teamwork in achieving project milestones Awarded the Best Team Leader Award in April 2007 for exceptional leadership qualities and ability to inspire and guide team members Successfully executed a significant project involving MPLS, ILL, and leased line installations across 100 locations Showcased effective project management skills and technical expertise in the successful execution of the project.

    • Assistant Project Manager
      • Oct 2005 - Aug 2006

    • India
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Senior Engineer
      • Aug 2003 - Sep 2005

Education

  • Karnataka University, Dharwad
    Diploma, Electrical, Electronics and Communications Engineering
    2000 - 2003
  • Sikkim Manipal University, Gangtok
    MBA, Marketing
    2008 - 2010
  • Sikkim Manipal University, Gangtok
    Bachelor of Science (BSc), Information Technology
    2005 - 2008
  • Sri Venkateshwara University, Gajraula, J.P Nagar
    PHD, Business, Management, Marketing, and Related Support Services
    2022 - 2025

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