Experience

FS-Curtis

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Officer

  • Jan 2018 - Present



ALLIANCE PROJECTS & ENGG. SERVICES PVT LTD

• Mumbai, Maharashtra, India

• Sales Coordinator

  • Dec 2015 - Nov 2017



Emerson Commercial & Residential Solutions

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Communicator

  • Aug 2011 - 2015

  Key Deliverable: Looking After Major OEM Customer A/C ( E.g Voltas, Remi, Sunbeam, Western Ref. Videocon) » Booking of Purchase Order for production & Scheduling » Communicating Order Acceptance with shipment plan to customers. » Providing information relating to open order & delivery schedule to customer. » Preparing PI for LC release & tracking LC Shipment. » Responsible for performing planning, organizing, directing Domestic Shipment as per committed schedule to Customer » Looking after logistic arrangement for hot order shipment with co-ordination of Logistics Manger. » Conducting order Progress Review & order Status with Production. » Cold calling to existing Customer for next month orders. » Communicating delivery details / shipment details to customer & sales team with shipment sheet.(Dispatched goods description, Qty, Invoice No) » Handling pricing issue with sales team for system data updation. » Maintaining MIS for Order Receipts & OA issued. » Co-ordinate with Transporters for tracking of vehicles to ensure that they reach without any delay. » Preparing Credit or Debit note & issuing further to finance department to work further. » Maintaining record of Road permit, LC to update customer & to avoid shipment delays. Show less



Systems & contrrols Pvt Ltd

• Customer Relationship Manager

  • Sep 2009 - Jul 2011

  Key Deliverables: » Order booking & giving it to production team to process further. » Giving dispatch date of all orders after checking stock availability with the help of System. » Responsible to deal with all Direct enquires » Giving quotation for enquires. » Cold calling for New region development & assigning a Visit of Sales person » Searching new Clients thru Various search engine Data base like Yellow Page, Just dial.com, India Mart. » Co-ordinating with Sales & production team. » Responsible to provide dispatch details to customer. » Tracking the shipment status. » Looking after service related activity of replacement. » Payment follow for all Customer Account. » Processing Export transaction & documentation. » Negotiating with clients like courier & freight forwarded. » Maintaining MIS of Quotation, order Booking, Order Execution, Replacement. » Preparing for various Audits Like Internal record verification & external Audit Like ISO. » Preparing Monthly Sales Report. ACTIVE PARTICIPATION IN OTHER WORK AREA - HR » Responsible to update daily Employee Muster. » Preparing Monthly Muster with Employee, OT for Salary Processing. » Preparing Documents for Campus interview. » Contacting recruitment Agency for open position in the Company. » Scheduling Interviews. » Developed Various HR Activity Like, Preparing forms for candidate selection based on various criteria,Preparing offer letter. » Recreational Activity like Birthday Celebration in the organization, Show less