Experience

Singapore Airlines

• Singapore
• Airlines and Aviation
• 700 & Above Employee

• Senior Corporate Marketing Partnerships & Activations Associate

  • Aug 2021 - Present

  Conceive and implement marketing and service strategies aligned with corporate objectives• Develop, deploy, monitor, and refine integrated brand communication plans for NSW and ACT• Roll out engaging and experiential B2C brand activations to promote SQ’s network, product, and services• Support the Loyalty team in planning initiatives for PPS Events and other B2C events• Lead multiple projects, driving brand integration and message consistency across all consumer touchpoints• Manage external agency relationships, including briefing, goal setting, performance management, reporting, setting, and leading the strategic objectives and on-going management of activities to accomplish objectives• Track and govern budgets to ensure accuracy of all costs. Processes invoices and tracks expenses vs. budget• Ensure projects deliver strongly on brand standards, best practices, and communication strengths• Support monthly, quarterly, and annual budget planning efforts Show less

• Senior Sales Operations Officer at Singapore Airlines

  • Dec 2016 - Jul 2021

  • Liaise with internal and external stakeholders to handle all allocated Group Quotations and Bookings promptly, accurately and with the highest standards of customer service• Actively pursue group business by following up on quotes or leads with an intent to win business.• Pro-rate fares/Calculate SPAs and distribute fare sheets to enable agents to self-ticket via SQ Direct.• Prepare and submit monthly reports.

• Customer Relations Officer

  • May 2014 - Nov 2016

  • Responding to customer feedback with the highest standards of customer service• Resolving issues raised by customers to maintain satisfaction and loyalty• Liaising with our Contact Centre to resolve general airline reservations and ticketing issues• Special Handling as required (Medical cases and Unaccompanied Minors)• Preparing and submitting weekly and monthly reports.

• Customer Services Agent

  • Aug 2009 - Apr 2014

  Provide and assist with customer servicing at all operational areas, including, but not limited to; check-in, departure gate, baggage, ramp duties, arrivals and meal orders.• Assist and co-ordinate Delay Handling procedures and Crisis Management plans at airport.• Handling of customer complaints and use judgment to achieve solutions that are within scope of control.• Monitor and report on customer handling procedures performed by the handling agent and report on ways to further enhance our customer service standards.• Oversee and work closely with service partners in ensuring obligations are met by the handling agent to ensure a smooth, high quality, customer experience.• General traffic and in-flight administrative duties including vendor invoice verification.• Manage procurement, finance and HR matters in accordance to company guidelines. Show less



Global Airport & Ground Services PVT LTD

• Traffic Assistant

  • Jun 2007 - Jul 2010

  Handling Various International Flights Handling Various International Flights



Air India

• Trainee

  • Nov 2006 - May 2007

  • Working in shifts • Handling ground duties for Singapore Airlines,Gulf Air, Thai Airways,Biman Bangladesh & Air India • Check in for Biman Bangladesh • Preparing General Declaration(GD) • Doing all Arrival and Departure duties • Working in shifts • Handling ground duties for Singapore Airlines,Gulf Air, Thai Airways,Biman Bangladesh & Air India • Check in for Biman Bangladesh • Preparing General Declaration(GD) • Doing all Arrival and Departure duties