Experience

Credit Bureau of Canada Collections

• Canada
• Financial Services
• 1 - 100 Employee

• Client service representative and Administrative Assistant CBCC

  • Jul 2007 - Present

  Setting up new Client Accounts on a National basis. Work with the clients from the Municipality and Corporate and do Invoice and Billing reconciliation to resolve and settlement of their outstanding issues. Generate customized report for Clients updating them with their current balances and prepare an action plan to reduce the balances. Preparation of Client accounts reconciliation and email the clients the summary. Validate the invoices for payment by AP by matching with the… Show more Setting up new Client Accounts on a National basis. Work with the clients from the Municipality and Corporate and do Invoice and Billing reconciliation to resolve and settlement of their outstanding issues. Generate customized report for Clients updating them with their current balances and prepare an action plan to reduce the balances. Preparation of Client accounts reconciliation and email the clients the summary. Validate the invoices for payment by AP by matching with the Purchase orders and payment terms. Cash Posting of remittances received from the Debtors. Monthly reporting of Accounts Receivable Aged balances to keep the aging lower than 180 days . Scanning and filing of documents. Show less Setting up new Client Accounts on a National basis. Work with the clients from the Municipality and Corporate and do Invoice and Billing reconciliation to resolve and settlement of their outstanding issues. Generate customized report for Clients updating them with their current balances and prepare an action plan to reduce the balances. Preparation of Client accounts reconciliation and email the clients the summary. Validate the invoices for payment by AP by matching with the… Show more Setting up new Client Accounts on a National basis. Work with the clients from the Municipality and Corporate and do Invoice and Billing reconciliation to resolve and settlement of their outstanding issues. Generate customized report for Clients updating them with their current balances and prepare an action plan to reduce the balances. Preparation of Client accounts reconciliation and email the clients the summary. Validate the invoices for payment by AP by matching with the Purchase orders and payment terms. Cash Posting of remittances received from the Debtors. Monthly reporting of Accounts Receivable Aged balances to keep the aging lower than 180 days . Scanning and filing of documents. Show less



Pitney Bowes

• Customer Service Specialist and Accounts Receivable Officer

  • Jul 2007 - Dec 2013

  Take inbound calls relating to billing, sales, service issues and review, analyze and resolve the issues. Work with the retention department to save the probable exiting customers. Coordinate with the risk management team. Make outbound calls to B2B Clients Government and Corporate based on list generated by Debtors Aging. Validating the terms and conditions of invoices with reference to the contracts to facilitate proper payment. Manages the accounts receivable activities… Show more Take inbound calls relating to billing, sales, service issues and review, analyze and resolve the issues. Work with the retention department to save the probable exiting customers. Coordinate with the risk management team. Make outbound calls to B2B Clients Government and Corporate based on list generated by Debtors Aging. Validating the terms and conditions of invoices with reference to the contracts to facilitate proper payment. Manages the accounts receivable activities by collaborating with the various team members for Sales and Shipping to eliminate all obstacles and facilitate faster collections. Terminating accounts based on customers request, coordinating with shipping to get the equipment back in inventory. Action the delinquent accounts by sending letter explaining the implications of default. Identify causes for nonpayment and communicate problems for corrective action to be taken. Generate statement of accounts and dispatch it to customers upon request. Interacting with managers and taking actions for major customers. *Achievement: Received Best Customer Service Award 2 times. Show less Take inbound calls relating to billing, sales, service issues and review, analyze and resolve the issues. Work with the retention department to save the probable exiting customers. Coordinate with the risk management team. Make outbound calls to B2B Clients Government and Corporate based on list generated by Debtors Aging. Validating the terms and conditions of invoices with reference to the contracts to facilitate proper payment. Manages the accounts receivable activities… Show more Take inbound calls relating to billing, sales, service issues and review, analyze and resolve the issues. Work with the retention department to save the probable exiting customers. Coordinate with the risk management team. Make outbound calls to B2B Clients Government and Corporate based on list generated by Debtors Aging. Validating the terms and conditions of invoices with reference to the contracts to facilitate proper payment. Manages the accounts receivable activities by collaborating with the various team members for Sales and Shipping to eliminate all obstacles and facilitate faster collections. Terminating accounts based on customers request, coordinating with shipping to get the equipment back in inventory. Action the delinquent accounts by sending letter explaining the implications of default. Identify causes for nonpayment and communicate problems for corrective action to be taken. Generate statement of accounts and dispatch it to customers upon request. Interacting with managers and taking actions for major customers. *Achievement: Received Best Customer Service Award 2 times. Show less



Wal-Mart

• Customer Service Sales Associate

  • Jan 2005 - Jun 2007

  Assisting the customers to purchase the products and providing knowledge of the same. Staging, Shelving and Zoning of Toys after interactions with representatives of vendors for better deals for pricing Interacting with customers on a one on basis and also on the phone satisfying their queries. Interacting with Managers and providing inputs to improve product layout. Undertaking Price Check activities like making Price changes in the system for clearance and special price… Show more Assisting the customers to purchase the products and providing knowledge of the same. Staging, Shelving and Zoning of Toys after interactions with representatives of vendors for better deals for pricing Interacting with customers on a one on basis and also on the phone satisfying their queries. Interacting with Managers and providing inputs to improve product layout. Undertaking Price Check activities like making Price changes in the system for clearance and special price items. Assisted in annual inventory counts. Show less Assisting the customers to purchase the products and providing knowledge of the same. Staging, Shelving and Zoning of Toys after interactions with representatives of vendors for better deals for pricing Interacting with customers on a one on basis and also on the phone satisfying their queries. Interacting with Managers and providing inputs to improve product layout. Undertaking Price Check activities like making Price changes in the system for clearance and special price… Show more Assisting the customers to purchase the products and providing knowledge of the same. Staging, Shelving and Zoning of Toys after interactions with representatives of vendors for better deals for pricing Interacting with customers on a one on basis and also on the phone satisfying their queries. Interacting with Managers and providing inputs to improve product layout. Undertaking Price Check activities like making Price changes in the system for clearance and special price items. Assisted in annual inventory counts. Show less