Experience

Sutherland Global Service Limited

• India
• Consumer Services
• 700 & Above Employee

• Premier Support Supervisor/Social Media Specialist

  • Sep 2019 - Present

  Oversee and assess front-line agents and provide performance-related feedback.Communicate with clients at a supervisor level to resolve challenging and escalated issues.Maintain a high level of familiarity with company products, services and trends.Track escalations and provide trending information.Identify opportunities with influencers to promote brand awareness. Oversee and assess front-line agents and provide performance-related feedback.Communicate with clients at a supervisor level to resolve challenging and escalated issues.Maintain a high level of familiarity with company products, services and trends.Track escalations and provide trending information.Identify opportunities with influencers to promote brand awareness.



Los Angeles County Office of Education

• United States
• Education Administration Programs
• 700 & Above Employee

• Systems Specialist/Account Manager

  • Aug 2012 - Nov 2018

  Generated reports detailing various metrics and account information.Liaised between the county, state, and district personnel to analyze and resolved retirement reporting matters.Trained district personnel on STRS retirement processing, payroll, and time reporting according to state and county policies.Modified a comprehensive financial report to reflect growing organizational complexity.Built strong client relationships and provided high value-adding services.Maintained and organized a customer database of over 600 clients statewide.



Paramount Unified School District

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior Accounting Assistant/Accounts Payables

  • Mar 2003 - Aug 2012

  Verified the accuracy of A/P payments resulting in a 64% reduction in payment errors and check reissues.Performed A/R duties including invoicing, investigating chargebacks, discrepancies, and reconciliationDirected the gathering of all required documentation and files for external audits in accordance with state and federal law.Assisted in monitoring budgets on multiple accounts and federal programs.Compiled general ledger entries on a short schedule with nearly 100% accuracy.Developed process improvements to increase efficiency and productivity.