Instructor in AUC

• Aug 2023 - Present

Freelance Recruiter

• Jan 2022 - Present

HR Freelance Recruiter

• Dec 2021 - Present

Exam Invigilator

• Jun 2021 - Present

Working Remotely for the Company Operations department -Texas USA

• Jan 2021 - Present

Service Delivery Senior Supervisor

• Apr 2019 - Sep 2020

 Perform HR Business analysis with customer’s HR managers for new projects. Manage day-to-day implementation activities with the team. Communicate with the customer through e-mails & meetings. Maintain accurate and timely reporting of project activities. Revise project documentation prepared by the team to be delivered to the customer. Handling Training for the Customers. Helping the team to support Customer Cases. Managing HR outsourcing activities provided for the customer. Attending escalation meetings if there is any misunderstandings occurred. Analyse utilization reports received from the team to evaluate their performance. Show less

CSM Senior Supervisor

• Sep 2018 - Sep 2020

• Build a perfect communication & deep relation with customers to ensure our reliability & credibility.• Communicate courteously by telephone, email and face-to-face meetings to investigate and solve customers' problems, which may be complex or long-standing problems.• Record & track all the above communications in the CRM as a reference.• Document such escalation in official emails, letters, forms to be followed up by the concerned department(s).• Provide weekly charts & Power BI dashboard reports exposing customer satisfaction level graphically.• Communicate & follow up with different departments to get the customers’ requests & issues resolved.• Offer providing free of charge upgrade, new modules & discounts to keep our client satisfied. Show less

Quality Control & Assurance Senior Supervisor

• Dec 2016 - Sep 2020

Quality assurance initiatives attempt to put standards focused on preventing defects & make Quality Control to ensure that the work process fit the purpose and consistently of a high quality to meet consumer satisfaction.o Job description: - Review work process as per standard compliance & find defects. - Reporting the defects & problems to the related teams to take action. - Conducting one to one meeting as well as the team to discuss issues & problems. - Following up till the problem is solved. - Provide mentoring and support to department colleagues as necessary. - Motivate the teams and enhance their understanding of quality issues. - Evaluating the standard periodically and apply changes if needed. - Preparing statistics to view the enhancement curve. - Performing regular training sessions for colleagues to confirm the Quality concept to be aligned with the standards. Show less

Application Consultant Supervisor

• Oct 2015 - Dec 2016

Handling two projects and supervising the team in other projects.o Job description: - Perform data analysis for new projects. - Manage day-to-day implementation activities. - Communicate with the customer through e-mails & meetings. - Dealing with co-workers & team leaders in a professional manner. - Maintain accurate and timely reporting of project activities. - Develop project documentation. - Supporting Customer Cases. - Handling Training for the Customer & Co-workers. Show less

Executive Secretary

• Oct 2004 - Sep 2015

Provide full secretarial and administrative support services to the Chief Executive and First Nation Administrator in order to ensure efficiency and effectiveness within the Office o Job description:  - In charge of managing the general filing system in Hard & Soft Copy.  - Documenting verbal instructions & Translation.  - Provide word-processing and secretarial support when required.  - Draft routine correspondence for approval and signature by the chief executive.  - Handling all secretarial tasks (phone Calls - mail / fax correspondence internally and externally).  - Making a monthly Bank reconciliation.  - Receive visitors to the office.  - Communicate verbally and in writing to answer inquiries.  - Preparing the financials & Auditor reports for clients.  - Coordinate the flow of information both internally and externally.  - Contribute to the training and supervising junior staff and delegating authorities.  - Preparing Contracts and Invoices for the clients.  - A benefit payment of taxes and social insurance for clients.  - Ordering and maintaining an adequate inventory for stationery and equipment supplies. Show less