Rania G Elyas
Network Support Specialist at Compton College- Claim this Profile
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Bio
Credentials
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Microsoft PowerPoint Specialist
MicrosoftDec, 2016- Oct, 2024 -
MTA Network security
-Dec, 2015- Oct, 2024 -
MTA Network fundamentals
-Jun, 2014- Oct, 2024 -
CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification
CompTIAJul, 2021- Oct, 2024 -
CompTIA Security+ ce Certification
CompTIAJul, 2021- Oct, 2024 -
CompTIA Network+
CompTIAJul, 2019- Oct, 2024 -
A+
CompTIAMar, 2019- Oct, 2024 -
CCNA
Cisco
Experience
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Compton College
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United States
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Higher Education
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100 - 200 Employee
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Network Support Specialist
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Feb 2020 - Present
Participates in the design of computer networks that integrate data communications to, from,and within the College. Participates in troubleshooting and resolves complex network hardware and operationsproblems, including but not limited to connectivity, internet access. Works with fellow staff, equipment users, vendors, and independent contractors to identify and resolve problems.Administers, implements, and maintains the network including operations planning anddesign, changes, fault prediction, trouble detection/correction, traffic analysis.Assists in development of policies, creates and maintains standard operating procedures.Maintains system log files and audit files. Creates and maintains complete network documentation including schematics, user accounts, configuration files, and reports.Ensures continuous operations and security, responding to incidents as they occur. Using a variety of network test equipment, identifies and diagnoses problems.
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Molina Healthcare
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United States
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Hospitals and Health Care
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1 - 100 Employee
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IT Support Specialist /Asset Management
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Nov 2019 - Feb 2020
Used ITAM asset management ( Iserve), maintained accountability to comply with HIPPA.Resolved work stoppage incidents in order to balance incident workload and drive progress of non-incident projects and initiatives.Ensured that all user service requests are logged, processed and monitored according to company procedures and within SLA.Managed IT related issues through trouble ticketing system known as Service Now.Coordinated with custom care liaison regarding technical assessment and cost estimate, life cycle replacement.Prepared documentation on complex systems, processes in the assigned functional area of responsibility and maintaining a business continuity plan.Provided regular status reports to management.
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SoCal Computer Guys, LLC
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United States
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IT Services and IT Consulting
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IT Support Specialist
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Apr 2018 - Feb 2020
Configured and backed up servers, VMware and Active Directory.Deployed routers & switches, remotely monitored network devices’ activities.Installed and provisioned VoIP at clients' sites.Secured Network devices and PCs, enforced MFA for accessing office 365 on users' workstations and mobile phones to comply with HIPPA regulation. Configured and backed up servers, VMware and Active Directory.Deployed routers & switches, remotely monitored network devices’ activities.Installed and provisioned VoIP at clients' sites.Secured Network devices and PCs, enforced MFA for accessing office 365 on users' workstations and mobile phones to comply with HIPPA regulation.
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Safe Harbor Technology
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Network System Support Specialist
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Apr 2017 - Apr 2018
Installed, configured and maintained LAN, WALN devices, troubleshooted Network issues.Implemented Security Infrastructure, firewall, NAT and remote access for Switches/Routers.Designed Bangladesh Medical Nonprofit Organization website with WordPress. https://bmanaca.orgReported Project’s progress to Managers. provided recommendations Met SLA. Installed, configured and maintained LAN, WALN devices, troubleshooted Network issues.Implemented Security Infrastructure, firewall, NAT and remote access for Switches/Routers.Designed Bangladesh Medical Nonprofit Organization website with WordPress. https://bmanaca.orgReported Project’s progress to Managers. provided recommendations Met SLA.
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Analyst
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Apr 2016 - Jun 2017
Processed Visa applications, reviewed required documents, helped applicants to complete applications. Dispatching, Filling and answer applicants’ concerns and questions via E-mail and phone.Translate forms from Arabic, French and Spanish to English for applicants from different countries. Processed Visa applications, reviewed required documents, helped applicants to complete applications. Dispatching, Filling and answer applicants’ concerns and questions via E-mail and phone.Translate forms from Arabic, French and Spanish to English for applicants from different countries.
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IT Specialist
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Aug 2015 - Dec 2016
Installed, implemented and maintained LAN, WALN, DNS, DHCP, Port Forwarding, NAT. Implemented Security Infrastructure, firewall and remote access for Switches/Routers. Configured VPN connections with customer offices, troubleshoot Network issues.Created documentation, equipment inventory, and maintenance records. Reported Project’s progress to Managers. provided recommendations Met SLA Installed, implemented and maintained LAN, WALN, DNS, DHCP, Port Forwarding, NAT. Implemented Security Infrastructure, firewall and remote access for Switches/Routers. Configured VPN connections with customer offices, troubleshoot Network issues.Created documentation, equipment inventory, and maintenance records. Reported Project’s progress to Managers. provided recommendations Met SLA
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Network Support Specialist
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Jan 2012 - Jan 2014
Designed, Managed, maintained, and troubleshoot LAN & WLAN devices.Installed desktops hardware, software, printers and modems.Supported company's growth, provided excellent customer service and follow up withcustomers. Tested and monitored product safety, investigated arising incidents caused by malicious activities. Designed, Managed, maintained, and troubleshoot LAN & WLAN devices.Installed desktops hardware, software, printers and modems.Supported company's growth, provided excellent customer service and follow up withcustomers. Tested and monitored product safety, investigated arising incidents caused by malicious activities.
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Education
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2017 - 2019
California State University-Los Angeles
Master's degree, Management Information Systems, General -
2014 - 2018
Long Beach City College
Computer Networking Certificates, Computer Systems Networking and Telecommunications -
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Mansoura University, Faculty of Engineer, Egypt
Bachelor's degree, Electrical, Electronics and Telecommunications Engineering -
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Notre dame des àpotres catholic french school Egypt
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