Head of Strategy Execution Workstream

• Apr 2021 - Present

After participating in the bank strategy formulation, I was nominated to be part of the Strategy Execution Office [SEO], setting the governance framework, monitoring the SABB strategy 2025 execution, highlighting and resolving cross-functional risks, issues and roadblocks. As well as monitoring bank’s strategic targets against market condition.

Head of Business Finance for Retail Banking and Wealth Management

• Jun 2019 - Apr 2021

As the head of RBWM (Retail Banking and Wealth Management) Business Finance, managing the relationship of Finance with the Retail business and monitoring their performance and addressing any financial performance opportunities or issues.

Head of Business Planning Analytics

• Feb 2015 - Present

Responsible of Retail Group financial and business analytics and MI including- Budgeting and planning activities.- Financial and business monitoring.- Managing the performance Management system and Incentive management for both Branch network and Sales team.

Head of e-Business Analytics & Support

• Nov 2013 - Present

Responsible about the bank channels analytics and MI

Head of Performance and Analysis

• Oct 2012 - Nov 2013

Responsible about the bank channels MI, including Retail Internet banking, Mobile Internet banking, Mobile application, ATM, IVR, Corporate internet banking and online brokerage

MSc Management and Finance Student

• Aug 2011 - Nov 2012

BMC Remedy Developer

• Jan 2008 - Jul 2011

Built the Remedy AR System server and installed the ITSM 7.1 applications on a new SUN Solaris machine. Created some new forms and Workflows (Active links, filters, Escalations) and implemented customization on the existing ones. Configuring and enabling the LDAP authentication on Remedy Analyzed and designed a new Remedy solution for the ATM Helpdesk team to be used for their specific needs. Automated the process for requesting “Open/Block IP ports” and “storage allocation” by Developing templates and approval process in Remedy Defining Several Service Requests in Remedy for DWH, NOD and production Support Remedy License Review and cleanup on quarterly bases. Analyzed, designed, customized, and implemented the Decision Tree for The Incident Management. Participated in building the CMDB in Remedy AR system. Participated in building the integration between Oracle HR database of Bank staff information and the Remedy AR system. Created a proper Flash Board (i.e. dynamic charting) on the Incident Management home page to represent the number of incidents per agent per status. Analyzed the requirement and prepared the gap analyses for the contract and license management in Remedy Responsible of preparing and presenting awareness sessions on BMC Remedy ARS to bank staff on quarterly bases. Developed a complete documentation for the existing security application built on BMC Remedy ARS, including the business process workflow diagram.Configuring several Change Management approval processes for several departments on Remedy

Teacher

• Sep 2004 - Jun 2005

Teaching courses on computer and computer applications (Oracle, Windows, and MS Office). Teaching courses on computer and computer applications (Oracle, Windows, and MS Office).