Experience

Veterans Leadership Program
• United States
• Government Administration
• Project Journey/Women's GPD - Pittsburgh

  • May 2023 - Present


U.S. Department of Veterans Affairs

• United States
• Government Administration
• 700 & Above Employee

• Program Support Assistant

  • Nov 2019 - Jun 2023

  Customer Service/Communication Answer internal and external correspondence by means of telephone, Microsoft Outlook, mailings and Face-to-Face to ensure quality customer service. Communicate with customers, employees, and others to answer questions. Operate office machinery, including photocopiers, scanners, telephone and voicemail systems, and computers. Handle incoming and outgoing office correspondence. Compile and maintain records of office activities and business transactions. Prepare meeting agendas; attend meetings to take notes and write minutes. Interpersonal Skills Active listening. Teamwork. Responsibility. Dependability. Leadership. Flexibility. Patience. Show less



VA Hospital

• United States
• Medical Practices

• Ward Supervisor Hero's Hall

  • Apr 2016 - Nov 2019

  The Hero's Hall Supervisor, or Ward Supervisor, is to perform supervisory functions for the personnel assigned to Hero's Hall. The purpose of Hero's Hall is to coordinate transportation of Veterans to and from facilities external to the University Drive campus, and serve as a waiting area for Veteran patients. The incumbent will manage functions of the daily activities of the area, as well as supervise the Social Science Aid (Escorts) assigned to the area. This includes managing the timely flow of patients across the hospital. This position requires the ability to plan, make decisions and act to meet the needs of user services and division, analysis of current and future requirements and oversight of all activities designed to ensure timely and efficient execution of the program. They will also provide administrative and technical assistance related to the management and operation of Hero's Hall. This position, located in the Hero's Hall of University Drive, reports directly to the Administrative Officer of Patient Care Service. Other duties include but not limited to: Formulating and implementing policies, procedures, program standards/objectives, and goals. Determining guidelines, performance standards, work reviews, and reporting requirements. Initiate daily changes based off of current events. Advises, counsels, and instructs employees. Interviews candidates for positions within the unit, as well as recommending appointments, promotions, and reassignments. Identifies, schedules, and trains employees based on training needs. Show less



VA Hospital University DR

• Housekeeper aid leader

  • May 2013 - Apr 2016

  The incumbent is assigned to the Environmental Management Service Line to provide leadership and direction in accomplishing a variety of cleaning and specialized sanitation tasks. Incumbent works independently with minimum supervision, however he/ she reports to a direct supervisor as assigned. Incumbent will answer questions, encourage employees to follow instructions, meet deadlines and checks on the status of work to ensure that t the supervisor's instruction are being carried out. Primary duties will include providing direction and leading assigned WG-1 and WG-2 personnel in accomplishing duties such as, but limited to the following; emptying wasted receptacles, transporting and disposing waste collection points, operating autoclave, preparing contaminated wastes containers, moving heavy furniture during the cleaning process, etc. Selectee will also have the working knowledge of a variety of electrical equipment used within the Environmental Management Service Line. This includes the daily maintenance, safe and proper use and the ordering of parts and inventory for each piece of equipment used in the service line. Incumbent must have knowledge of the Material Safety Data Sheet (MSDS) and its appropriate use. Show less

• Supply Technician

  • Mar 2014 - May 2014

  This position is located in the GIP (Generic Inventory Package) section of the Logistics Service Line at the University Drive Division of the VA Pittsburgh Healthcare System (VAPHS). The Incumbents primary responsibilities involve; inventory management, determining requirements, initiating requests, and routine materials handling necessary to replenish stock for the using departments at 1 division ( University Drive ) of VAPHS. The incumbent provides Total Supply Support (TSS) to Service Units at University Drive, this involves inventory management including; receiving, delivering, handling, and counting of supplies. The position demands a thorough knowledge of Supply and GIP (Generic Inventory Package) Program procedures, personal contacts with Using Services and consults with operating officials to coordinate and ensure continuity of stock items. Show less



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Supply Clerk

  • Oct 2006 - Aug 2008

  Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment. Maintain automated supply system for accounting of organizational and installation supplies and equipment. Issue and receive small arms. Secure and control weapons and ammunition in security areas. Schedule and perform preventive and organizational maintenance on weapons. Operate unit level computers. Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment. Maintain automated supply system for accounting of organizational and installation supplies and equipment. Issue and receive small arms. Secure and control weapons and ammunition in security areas. Schedule and perform preventive and organizational maintenance on weapons. Operate unit level computers.



AlliedBarton Security Services

• Security and Investigations
• 700 & Above Employee

• Security Guard

  • Sep 2005 - May 2006

  Patrol facility or man post as instructed and serve as a general security presence and visible deterrent to crime and client rule infractions; detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, client or employees at the site, report all incidents, accidents or medical emergencies. Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings. Show less



Old Navy

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Sep 2002 - Oct 2003

  Indicate availability to the customer by facing the front of the department. Acknowledge and greet the customer within ten feet of entering the area. Acknowledge additional customers and set expectation for service. Educate customers on the benefits of Old Navy Card. Prioritize assisting customers over other tasks. Work quickly without pressuring customers to rush, be respectful of customer’s time. Acknowledge customers – Greet them with a smile. Follow up with customers to see if they need additional assistance Follow all cash handling procedures per company guidelines. Show less



Allegheny Childcare Academy

• United States
• Non-profit Organizations

• Assistant Group Supervisor

  • May 2001 - Sep 2002

  Provide care and education for a select group of children. Engage children in hands-on, developmentally appropriate learning opportunities. Plan and implement lessons in accordance with the curriculum; assess the needs of individual children. Communicate with parents on a daily basis. Promote the center's philosophy and educational objectives. Provide care and education for a select group of children. Engage children in hands-on, developmentally appropriate learning opportunities. Plan and implement lessons in accordance with the curriculum; assess the needs of individual children. Communicate with parents on a daily basis. Promote the center's philosophy and educational objectives.

• Security Guard

  • Jun 2000 - Mar 2001

  Patrol facility or man post as instructed and serve as a general security presence and visible deterrent to crime and client rule infractions; detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, client or employees at the site, report all incidents, accidents or medical emergencies. Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings. Show less