Randy Gil
Associate Technical Support Engineer at Recharge- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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Bio
Lisa Gaytan-Berg
I had the privilege of working with and training Randy in our roles within the Shopify organization. Randy is always looking for growth opportunities, is receptive to feedback and applies it to his work, and maintains a positive attitude in all he does. He takes time to learn new things well and thoroughly and asks intuitive questions. Getting to know him during our years together proved to be invaluable as he taught me about patience, and determination and inspired me to set bigger goals and dream again. He is truly an asset to any team! Miss working with you, Randy. Wish you all the best.
Rye Porritt
Randy is an exceptional person, kind, funny, empathetic and smart! I had the pleasure of training alongside him when we started at Shopify and we kept in close contact over the past 7 years despite working on different teams internally. Randy is dedicated to working hard and supporting his family. Anybody would be lucky to have Randy on their team, he not only has a huge heart but a unique perspective and outlook, as well as a willingness to learn and grow.
Lisa Gaytan-Berg
I had the privilege of working with and training Randy in our roles within the Shopify organization. Randy is always looking for growth opportunities, is receptive to feedback and applies it to his work, and maintains a positive attitude in all he does. He takes time to learn new things well and thoroughly and asks intuitive questions. Getting to know him during our years together proved to be invaluable as he taught me about patience, and determination and inspired me to set bigger goals and dream again. He is truly an asset to any team! Miss working with you, Randy. Wish you all the best.
Rye Porritt
Randy is an exceptional person, kind, funny, empathetic and smart! I had the pleasure of training alongside him when we started at Shopify and we kept in close contact over the past 7 years despite working on different teams internally. Randy is dedicated to working hard and supporting his family. Anybody would be lucky to have Randy on their team, he not only has a huge heart but a unique perspective and outlook, as well as a willingness to learn and grow.
Lisa Gaytan-Berg
I had the privilege of working with and training Randy in our roles within the Shopify organization. Randy is always looking for growth opportunities, is receptive to feedback and applies it to his work, and maintains a positive attitude in all he does. He takes time to learn new things well and thoroughly and asks intuitive questions. Getting to know him during our years together proved to be invaluable as he taught me about patience, and determination and inspired me to set bigger goals and dream again. He is truly an asset to any team! Miss working with you, Randy. Wish you all the best.
Rye Porritt
Randy is an exceptional person, kind, funny, empathetic and smart! I had the pleasure of training alongside him when we started at Shopify and we kept in close contact over the past 7 years despite working on different teams internally. Randy is dedicated to working hard and supporting his family. Anybody would be lucky to have Randy on their team, he not only has a huge heart but a unique perspective and outlook, as well as a willingness to learn and grow.
Lisa Gaytan-Berg
I had the privilege of working with and training Randy in our roles within the Shopify organization. Randy is always looking for growth opportunities, is receptive to feedback and applies it to his work, and maintains a positive attitude in all he does. He takes time to learn new things well and thoroughly and asks intuitive questions. Getting to know him during our years together proved to be invaluable as he taught me about patience, and determination and inspired me to set bigger goals and dream again. He is truly an asset to any team! Miss working with you, Randy. Wish you all the best.
Rye Porritt
Randy is an exceptional person, kind, funny, empathetic and smart! I had the pleasure of training alongside him when we started at Shopify and we kept in close contact over the past 7 years despite working on different teams internally. Randy is dedicated to working hard and supporting his family. Anybody would be lucky to have Randy on their team, he not only has a huge heart but a unique perspective and outlook, as well as a willingness to learn and grow.
Credentials
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Learn JavaScript Course
CodecademyJul, 2023- Nov, 2024
Experience
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Recharge
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United States
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Technology, Information and Internet
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300 - 400 Employee
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Associate Technical Support Engineer
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Jul 2023 - Present
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Shopify
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Canada
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Software Development
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700 & Above Employee
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Support Specialist | Shopify Shipping
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Sep 2020 - May 2023
- Advocating for the needs of Merchants and Support through productive feedback in conversations with Product lines to properly prioritize projects, bug fixes, feature requests, and other future updates.- Documenting and sharing subject matter expert knowledge with the rest of Support through onboarding, Guru Cards and work with Knowledge Management.- Understanding and being resourceful with Support tooling, processes, and workflows.- Applying billing requests such as credit and refund requests above standard permissions.- Manage billing and account issues with our partnered shipping carriers.- Consistently evaluate areas of opportunity or knowledge gaps in frontline support, and iterate on processes to deliver resources and support for Merchant Support teams. Show less
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Customer Success Manager - Product Sourcing
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Mar 2018 - Sep 2020
The Customer Success Merchant is responsible for ensuring that our merchant partners are satisfied with our products and services. They build relationships with our partners, collaborate with cross-functional teams, and analyze data to identify areas for improvement. Their ultimate goal is to drive merchant success and retention, while also identifying opportunities to upsell and cross-sell our offerings.- Analyze merchant data and metrics to identify trends and areas for improvement, and develop and implement strategies to address those areas.- Drive customer success by ensuring that merchants are satisfied with the products and services they receive from our company.- Act as an advocate for our merchant partners within the company, representing their needs and priorities to product and development teams.- Continuously monitor merchant satisfaction and engagement, and work to improve retention rates by identifying and addressing any areas of dissatisfaction or churn risk.- Maintain accurate and up-to-date records of all merchant interactions and activities in our CRM system- Build strong relationships with our merchant partners, acting as their main point of contact for any questions or issues they may have Show less
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Support Advisor
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May 2016 - Mar 2018
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Shaw Communications
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Canada
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Telecommunications
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700 & Above Employee
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Technical Support
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Oct 2015 - May 2016
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Cymax Group Technologies
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Canada
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Software Development
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100 - 200 Employee
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Resolutions Associate
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Feb 2013 - Mar 2015
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Education
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2023 - 2023
Codecademy
Diploma of Education, Front-End Engineer
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