Experience

Member Benefits, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Group Benefits Consultant

  • Feb 2017 - Jan 2021

  Jacksonville, Florida Area Licensed sales consultant at nationally recognized agency that has the endorsement of 30+ associations in various States. Work with team of consultants responsible for placement of group health, life, and ancillary coverages for clients. Work involves screening clients for placement with carrier that best fits their individual needs and circumstances. Responsible for creating a project plan for I.T. staff to customize a state of the art electronic platform for placed clients to handle their… Show more Licensed sales consultant at nationally recognized agency that has the endorsement of 30+ associations in various States. Work with team of consultants responsible for placement of group health, life, and ancillary coverages for clients. Work involves screening clients for placement with carrier that best fits their individual needs and circumstances. Responsible for creating a project plan for I.T. staff to customize a state of the art electronic platform for placed clients to handle their plan administration. Objective is to yield both control and management of system in a user friendly application. Show less



Wellington Insurance Group

• United States
• Insurance
• 1 - 100 Employee

• Vice President of Operations

  • Apr 2016 - Sep 2016

  Fort Worth, Texas Work as member of Senior Leadership Team (SLT), responsible for the strategy, direction, and management of the company’s entire Operations organization, including Underwriting, Accounting support, and Call Center and Customer Care operations. Manage the business framework to achieve enhanced efficiencies, improvements, and consistency within the Operations organization. Participate in the development of overall corporate strategy and make critical decisions that affect risk… Show more Work as member of Senior Leadership Team (SLT), responsible for the strategy, direction, and management of the company’s entire Operations organization, including Underwriting, Accounting support, and Call Center and Customer Care operations. Manage the business framework to achieve enhanced efficiencies, improvements, and consistency within the Operations organization. Participate in the development of overall corporate strategy and make critical decisions that affect risk, profitability and growth of the business. Determine appropriate staffing models for each Operations function in light of projected business growth. Identify, develop and implement policy and procedure improvements for operations processes, including underwriting, call center, and accounting support. Oversee compliance audits by partner companies, conducting pre-audit, audit, and post-audit responses. Responsible for development, implementation and execution of Operations catastrophe response plan. Leverage technologies to provide maximum efficiency and champion new ideas and changes. Work collaboratively with Information Technology, Product, Marketing, Analytics, Legal, and Claims, to drive organizational changes. Cultivate, monitor, and analyze all critical Operations quality control and performance metrics to meet strategic goals and objectives of the Operations department and the company as a whole. Stay apprised of ever-changing state/territory regulations and issues, Industry activities and trends. Show less



Citizens Property Insurance Corporation

• United States
• Insurance
• 700 & Above Employee

• Vice President of Underwriting

  • Aug 2013 - Sep 2015

  Jacksonville, Florida Managed all underwriting for both commercial and residential policies for the state of Florida, with 200+ staff members. Responsible for oversight of $318.9 billion of in force liability for a policy count in excess of 1 million, with $2.3 billion in premiums. Executive Leadership Team sponsor for change from the legacy policy administration system to the new Guidewire automation platform. Began transitioning underwriting work from an outsourced vendor to internal staff… Show more Managed all underwriting for both commercial and residential policies for the state of Florida, with 200+ staff members. Responsible for oversight of $318.9 billion of in force liability for a policy count in excess of 1 million, with $2.3 billion in premiums. Executive Leadership Team sponsor for change from the legacy policy administration system to the new Guidewire automation platform. Began transitioning underwriting work from an outsourced vendor to internal staff with projected savings in 2015 of $3.3 million against an underwriting budget of $38 million. Reorganized alignment of ancillary underwriting support functions such as quality control, to report under one director, separate from those leading the underwriting functions. Directed internal and external audits to assure compliance with state regulations and company plan of operation, making departmental changes where needed as a result of findings. Co-facilitated quarterly actuarial and underwriting committee meetings. Presented underwriting updates and action plans to the Citizens Board of Governors. Supported depopulation initiatives, ultimately lowering policies in force to 661,000 by Dec 2014 to ensure less exposure to the state of Florida. Initiated enterprise level projects to improve underwriting results, which included the Geographical Information Systems (GIS) project to improve data quality, as well as the Commercial Book of Business (BOB) review to update and validate commercial lines data used to calculate premiums. Established a new paid College Internship Program to facilitate increased interest into the insurance industry, while also fostering potential hires at graduation. The program yielded both labor efficiencies and positive exposure for the company. Show less



Texas Windstorm Insurance Association

• United States
• Insurance
• 100 - 200 Employee

• Vice President - Underwriting / Agent Services

  • Nov 1998 - Aug 2013

  Austin, Texas Area Acting General Manager during transition. V.P. - Underwriting & Agent Services Managed all underwriting for policies written in the catastrophe designated areas for the state of Texas. Worked with all constituents including policy holders, agents/agent associations, Board of Directors, legislators, Texas Department of Insurance (TDI) and all member companies. Responsible for oversight of $74 billion of in force liability for a policy count in excess of 265,000. Initiated… Show more Acting General Manager during transition. V.P. - Underwriting & Agent Services Managed all underwriting for policies written in the catastrophe designated areas for the state of Texas. Worked with all constituents including policy holders, agents/agent associations, Board of Directors, legislators, Texas Department of Insurance (TDI) and all member companies. Responsible for oversight of $74 billion of in force liability for a policy count in excess of 265,000. Initiated startup of the Texas FAIR Plan Association at the request of the Texas Insurance Commissioner. The entity currently operates as a separate company under common management with TWIA for the entire state. Completed quality control audits. Directed internal and external audits to assure compliance with state regulations and company plan of operation, making departmental changes where needed as a result of findings. Responsible for placement of both Associations'​ P&C coverages including GL, property, auto, WC, umbrella, D&O, EPLI, and cyber liability insurance. Educational coordinator with AICPCU/IIA for entire Assoc. Responsible for submission of state regulatory filings for Assoc. policy forms and endts. Worked with consulting actuaries to submit annual rate changes before the TDI at hearing. Hired an actuary to bring the process in-house to make the process more cost effective. Held agent classes annually. Certified the classes with the TDI to award attendees with (CE) hours toward maintenance of agent licensing requirements in Texas. ELT sponsor for change from the legacy policy & accounting system to the new Guidewire platform. To consolidate all staff into one location, served as the company's liaison between the realtors and the general contractor, resulting in increased operational efficiency. Established a paid College Internship Program to facilitate increased interest into the insurance industry. The program yielded both labor efficiencies and positive exposure for the company. Show less



The St Paul Fire & Marine Insurance Company

• Commercial Team Leader/Account Manager/Marketing Rep/Underwriter

  • 1977 - 1998

  MN, SD, TX, AR Areas Advanced to positions of expanded responsibilities that included underwriting and marketing. Extensively trained and acted in a marketing capacity to develop business in the areas of small commercial, commercial middle market, personal, farm and ranch, professional liability, construction, and medical malpractice lines of coverage. Teaming up with loss control resources devoted to these specific market segments resulted in bringing in accounts to the company’s portfolio in a synergistic fashion… Show more Advanced to positions of expanded responsibilities that included underwriting and marketing. Extensively trained and acted in a marketing capacity to develop business in the areas of small commercial, commercial middle market, personal, farm and ranch, professional liability, construction, and medical malpractice lines of coverage. Teaming up with loss control resources devoted to these specific market segments resulted in bringing in accounts to the company’s portfolio in a synergistic fashion that benefited all parties concerned. In my last assignment I led a group of commercial middle market underwriters and support staff reporting to the regional president in Dallas, TX. Nominated as candidate for company-wide Chairman’s Award as team leader of the commercial middle market underwriting team. Show less