Experience

Vileda Professional® USA

• United States
• Facilities Services
• 1 - 100 Employee

• Territory Sales Manager

  • Mar 2022 - Present

  Providing cleaning solutions in regulated space to eliminate contaminants. Providing cleaning solutions in regulated space to eliminate contaminants.



VWR, part of Avantor

• United States
• Biotechnology Research
• 700 & Above Employee

• Outside Sales Representative

  • Oct 2019 - Mar 2022



Jackson Hewitt Tax Service Inc.

• United States
• Financial Services
• 700 & Above Employee

• District Manager

  • Feb 2018 - May 2019

  • Operational Management of 35 retail locations with over 75 employees.• Direct responsibility for P&L, budget, scheduling, and staffing.• Developed actionable strategies / development plans to increase high morale and drive revenue. • Daily contact with clients to resolve concerns and promote better customer service.

• Assistant District Manager

  • Sep 2017 - Feb 2018

  • Operational management of 28 retail locations with over 35 employees. • Identified deficiencies and executed strategic solutions to increase revenue.• Daily contact with clients to resolve concerns and promote better customer service.



SBM Management Services, LP

• United States
• Facilities Services
• 700 & Above Employee

• Account Director

  • Aug 2015 - Mar 2017

   Planned, developed, and implemented customer strategies for the retention of existing business and growth within a specific customer.  Managed the P&L of over $15.6 million in annual sales by understanding client needs and business development. Directed site leadership in the execution of daily operations at facilities across the nation with over 12 million sgft monitored daily. Provided direction and developed growth and retention for client specific programs. Reviewed researched to anticipate competition and market trends and translated customer's attitudes for services and relationships. Consulted with development teams on market requirements and product features.  Directed portfolio, RFPs. and contracts. Communicated strategies including marketing, operations, communications, sales,, and employee satisfaction from assigned customer to executive team.  Coordinated and aligned strategy, at the account level, with corporate growth plan. Worked with marketing, sales, and operations to develop pricing, position, and packaging for the account.  Evaluated and analyzed program results and presented recommendation for changes in portfolio strategy. Show less

• GMP Manager

  • Apr 2013 - Aug 2015

   Developed work schedules to ensure adequate service. Prepared schedules for service personnel, assigned personnel to routes.  Inspected and evaluated physical condition of establishment for program compliance, i.e. safety, quality, and service. Audited and maintained inventories supplies and equipment. Investigated new and promoted improved equipment and methods.  Reviewed customer requests for service to ascertain cause for service requests, type of malfunction, and addressed with managers. Implemented organization policies and goals.  Facilitated budget requests to identify areas in which reductions can be made.  Inspected plant and evaluated use of space and facilities. Developed planned, budgets, and scheduled modifications, including cost estimates bid sheets and contracts.  Developed long-range plans, conceptual designs, and capital outlay requirements for program/process improvements. Coordinated program specifications, requirements for proposals and contracts, and associated documents.  Collected data for preparing estimates, labor hours, expenses and other metrics.  Maintained safe work environment for self and employees.  Ensured compliance with local, state, and federal regulations, such as, FDA, OSHA, ADA, etc. Directed management engaged in support of the facility programs. Acted as liaison between company, customers, clients, employees, and subcontractors. Maintained contract and contract status databases. Reviewed correspondence concerning contactors and responded appropriately.  Established and maintained contact with contractors to ensure the smooth working of the contract process.  Conducted and attended meetings to communicate top down and bottom up information real-time with customers, clients, and employees. Show less



Brigham Young University

• United States
• Higher Education
• 700 & Above Employee

• Building Supervisor

  • Sep 2007 - Apr 2013

   Organized, planned facility maintenance.  Directed daily operations in the sports buildings to include cleaning, repairing, and security.  Directed the set up and take down of over 360 NCAA sanctioned athletic events on an annual basis.  Organized, planned facility maintenance.  Directed daily operations in the sports buildings to include cleaning, repairing, and security.  Directed the set up and take down of over 360 NCAA sanctioned athletic events on an annual basis.



City of Orem Utah

• Orem, Utah

• Intern

  • Feb 2010 - Aug 2011

   Audited the GL and APPO accounts for the Administrative Service Division by identifying current city contracts, service agreements, and maintenance agreements.  Developed and presented the budget for the new Orem Justice Court to the city council and received approval.  Authored and published the 2010 Water Quality Report for the Public Works department and distributed it to the city of over 91k residents.  Oversaw the gathering of tax ID information for the Administrative Services Department.  Mediator for Orem City Small claims court.  Conducted training for city employees on the use of Excel. Show less



Sbm Site Services

• United States
• Facilities Services
• 1 - 100 Employee

• Area Manager

  • Apr 2003 - Apr 2007

   Coordinated vendor services and managed vendor relations.  Managed facility operation teams and oversaw all programs.  Performed regular site audits and inspections.  Assisted in the ongoing improvements of programs and processes.  Coordinated program specifications, RFPs. and contracts.  Maintained detailed financial records to track labor hours, overhead, supplies, expenses, billing, forecasting.  Monitored budget requests and scheduled modifications accordingly.  Assisted in the promotion of service performed to develop new markets, increase share of market, and obtain competitive position in industry.  Built a cohesive team through effective interviewing and hiring practices, training programs, and continuous performance evaluations.  Responsible for over 250 managers, supervisors, and front-end staff.  Managed annual P&L of over $4.8 million.  Managed client relations, HR related issues, transitions and provided quarterly business reports. Show less



Securitas Nederland

• Netherlands
• Security and Investigations
• 700 & Above Employee

• Shift Supervisor

  • Jun 2000 - Apr 2003

   Supervised Lead and Security officers in the execution of post orders, reports, and patrols on a daily basis.  Interviewed and trained new security officers.  Scheduled and assigned daily routes for officers  Provided coaching to officers and presented hiring or termination recommendations.  Provided reports to clients on the security of their facility.  Supervised Lead and Security officers in the execution of post orders, reports, and patrols on a daily basis.  Interviewed and trained new security officers.  Scheduled and assigned daily routes for officers  Provided coaching to officers and presented hiring or termination recommendations.  Provided reports to clients on the security of their facility.