Experience

SIGMA Assessment Systems

• United States
• Human Resources Services
• 1 - 100 Employee

• IT Support Technician/Software Developer

  • May 2019 - Present



General Dynamics Land Systems - Canada

• London, Ontario

• Senior Technologist

  • Sep 2008 - Apr 2019

  • Develop, test and maintain software applications in C# and VB.NET • Develop, test and routinely update multiple Microsoft Access databases • Evaluate and test the code of peers within the team • Build and maintain all internal web portals • Administrator of the SLICwave Logistic Support Analysis Record (LSAR) Oracle database • Develop, test and maintain software applications in C# and VB.NET • Develop, test and routinely update multiple Microsoft Access databases • Evaluate and test the code of peers within the team • Build and maintain all internal web portals • Administrator of the SLICwave Logistic Support Analysis Record (LSAR) Oracle database



Teletech Communications Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2001 - Aug 2007

  • Six years of valuable customer service experience • Able to maintain campaign specific goals while providing a high level of customer service • Accustomed to handling irate and frustrated individuals • Managed and set schedules for teams of 20+ people as subject matter expert team leader • Trained and provided on the job assistance to new hires • Six years of valuable customer service experience • Able to maintain campaign specific goals while providing a high level of customer service • Accustomed to handling irate and frustrated individuals • Managed and set schedules for teams of 20+ people as subject matter expert team leader • Trained and provided on the job assistance to new hires



Grant Forest Products

• Paper and Forest Product Manufacturing
• 1 - 100 Employee

• Information Technology Support Administrator

  • Jun 1997 - Sep 2001

  • Data entry in multiple systems including Microsoft Access, Excel and J.D. Edwards OneWorld • Ordered supplies and equipment such as computer systems, printers, paper and office supplies • Installed and supported software and hardware • Complete daily, weekly and monthly back-ups of AS/400 servers • Photocopied and bound software and hardware manuals for distribution • Data entry in multiple systems including Microsoft Access, Excel and J.D. Edwards OneWorld • Ordered supplies and equipment such as computer systems, printers, paper and office supplies • Installed and supported software and hardware • Complete daily, weekly and monthly back-ups of AS/400 servers • Photocopied and bound software and hardware manuals for distribution