Randy Stegner
Information Technology Service Desk Manager at Elevate Services Group, LLC- Claim this Profile
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Bio
LinkedIn User
I worked with Randy for 5 years as a customer of VoIP Innovations. His communication skills, leadership, and genuine care for his clients was immediately apparent and never waned during his tenure. With the commoditization of wholesale SIP termination/origination services, it is challenging for companies to stand out, attract, and retain business. Randy's focus, desire to help, and breadth of knowledge along with his multidisciplinary approach to improving services and solving problems made his organization rise above the rest. He has an efficient, logical, and most importantly, human approach to evaluating and addressing challenges. Even in the midst of time-sensitive issues outside of his control, he is calm, collected, and effective. The scope of Randy's skillset combined with his humility and strength of character make him an invaluable asset to any organization.
Sharon A. Kolesar, SHRM-SCP
I am writing to give my highest recommendation to Randy Stegner. I worked closely with Randy for 7 years as he served as Operations Director with VoIP Innovations and I can attest to his outstanding character, professional leadership, and resilient work ethic. Randy’s strong business acumen and strategic focus consistently enabled his team to reach their operational goals which directly contributed to the company’s success. He was instrumental in building customer relationships with empathy, trust and integrity. I am confident he will be a great asset to any company that affords him the opportunity to deliver results around operations and performance management, leadership, customer service and employee development. It was a pleasure working with someone so passionate about doing right by others. I’ve seen Randy invest much of his professional and personal time toward developing and enriching others through his assessment, accountability and excellent coaching skills. I truly enjoyed working with Randy. I applaud his perseverance and I will always respect his values, expertise and professional demeanor.
LinkedIn User
I worked with Randy for 5 years as a customer of VoIP Innovations. His communication skills, leadership, and genuine care for his clients was immediately apparent and never waned during his tenure. With the commoditization of wholesale SIP termination/origination services, it is challenging for companies to stand out, attract, and retain business. Randy's focus, desire to help, and breadth of knowledge along with his multidisciplinary approach to improving services and solving problems made his organization rise above the rest. He has an efficient, logical, and most importantly, human approach to evaluating and addressing challenges. Even in the midst of time-sensitive issues outside of his control, he is calm, collected, and effective. The scope of Randy's skillset combined with his humility and strength of character make him an invaluable asset to any organization.
Sharon A. Kolesar, SHRM-SCP
I am writing to give my highest recommendation to Randy Stegner. I worked closely with Randy for 7 years as he served as Operations Director with VoIP Innovations and I can attest to his outstanding character, professional leadership, and resilient work ethic. Randy’s strong business acumen and strategic focus consistently enabled his team to reach their operational goals which directly contributed to the company’s success. He was instrumental in building customer relationships with empathy, trust and integrity. I am confident he will be a great asset to any company that affords him the opportunity to deliver results around operations and performance management, leadership, customer service and employee development. It was a pleasure working with someone so passionate about doing right by others. I’ve seen Randy invest much of his professional and personal time toward developing and enriching others through his assessment, accountability and excellent coaching skills. I truly enjoyed working with Randy. I applaud his perseverance and I will always respect his values, expertise and professional demeanor.
LinkedIn User
I worked with Randy for 5 years as a customer of VoIP Innovations. His communication skills, leadership, and genuine care for his clients was immediately apparent and never waned during his tenure. With the commoditization of wholesale SIP termination/origination services, it is challenging for companies to stand out, attract, and retain business. Randy's focus, desire to help, and breadth of knowledge along with his multidisciplinary approach to improving services and solving problems made his organization rise above the rest. He has an efficient, logical, and most importantly, human approach to evaluating and addressing challenges. Even in the midst of time-sensitive issues outside of his control, he is calm, collected, and effective. The scope of Randy's skillset combined with his humility and strength of character make him an invaluable asset to any organization.
Sharon A. Kolesar, SHRM-SCP
I am writing to give my highest recommendation to Randy Stegner. I worked closely with Randy for 7 years as he served as Operations Director with VoIP Innovations and I can attest to his outstanding character, professional leadership, and resilient work ethic. Randy’s strong business acumen and strategic focus consistently enabled his team to reach their operational goals which directly contributed to the company’s success. He was instrumental in building customer relationships with empathy, trust and integrity. I am confident he will be a great asset to any company that affords him the opportunity to deliver results around operations and performance management, leadership, customer service and employee development. It was a pleasure working with someone so passionate about doing right by others. I’ve seen Randy invest much of his professional and personal time toward developing and enriching others through his assessment, accountability and excellent coaching skills. I truly enjoyed working with Randy. I applaud his perseverance and I will always respect his values, expertise and professional demeanor.
LinkedIn User
I worked with Randy for 5 years as a customer of VoIP Innovations. His communication skills, leadership, and genuine care for his clients was immediately apparent and never waned during his tenure. With the commoditization of wholesale SIP termination/origination services, it is challenging for companies to stand out, attract, and retain business. Randy's focus, desire to help, and breadth of knowledge along with his multidisciplinary approach to improving services and solving problems made his organization rise above the rest. He has an efficient, logical, and most importantly, human approach to evaluating and addressing challenges. Even in the midst of time-sensitive issues outside of his control, he is calm, collected, and effective. The scope of Randy's skillset combined with his humility and strength of character make him an invaluable asset to any organization.
Sharon A. Kolesar, SHRM-SCP
I am writing to give my highest recommendation to Randy Stegner. I worked closely with Randy for 7 years as he served as Operations Director with VoIP Innovations and I can attest to his outstanding character, professional leadership, and resilient work ethic. Randy’s strong business acumen and strategic focus consistently enabled his team to reach their operational goals which directly contributed to the company’s success. He was instrumental in building customer relationships with empathy, trust and integrity. I am confident he will be a great asset to any company that affords him the opportunity to deliver results around operations and performance management, leadership, customer service and employee development. It was a pleasure working with someone so passionate about doing right by others. I’ve seen Randy invest much of his professional and personal time toward developing and enriching others through his assessment, accountability and excellent coaching skills. I truly enjoyed working with Randy. I applaud his perseverance and I will always respect his values, expertise and professional demeanor.
Experience
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Elevate Services Group, LLC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Service Desk Manager
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Jun 2022 - Present
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Excela Health
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United States
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Medical Device
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Senior Network Communications Technician
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Feb 2019 - Jun 2022
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VoIP Innovations
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United States
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Telecommunications
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1 - 100 Employee
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Director Of Operations
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Oct 2017 - Jul 2018
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Operations Manager
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Oct 2009 - 2017
• Oversee Technical Support, Porting, and Billing Departments; assign work, provide ongoing training/guidance for day-to-day duties, and manage personnel issues • Act as liaison with other departments on projects involving Development, Engineering, Administration, and Support • Respond to and resolve escalated trouble tickets daily; interact with customers, carriers, and Engineering Department to troubleshoot and further escalate technical issues as necessary • Process weekly error logs from major customers; isolate, troubleshoot, and resolve any outstanding issues; prepare weekly reports and participate in related conference calls with customers • Work with carriers to isolate and resolve technical, administrative, and regulatory issues • Hiring staff members, new product development, and setting company policies
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Mercury Printing Inc.
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United States
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Printing Services
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1 - 100 Employee
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Head Pressman
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Sep 1992 - Feb 2014
• Operated, maintained, and repaired five color 28-inch Heidleberg Speedmaster printing press • Worked with customers to obtain print job approval • Maintained quality assurance for all responsible print jobs • Trained and supervised other operators on Heidleberg Speedmaster press • Operated, maintained, and repaired five color 28-inch Heidleberg Speedmaster printing press • Worked with customers to obtain print job approval • Maintained quality assurance for all responsible print jobs • Trained and supervised other operators on Heidleberg Speedmaster press
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Hoechstetter Printing Company
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United States
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Head Pressman
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Jul 1986 - Sep 1992
• Operated four, five, and six color 40-inch Heidleberg Speedmaster printing presses • Worked with customers to obtain print job approval • Maintained quality assurance for all responsible print jobs • Trained and supervised other operators on Heidleberg Speedmaster press • Operated four, five, and six color 40-inch Heidleberg Speedmaster printing presses • Worked with customers to obtain print job approval • Maintained quality assurance for all responsible print jobs • Trained and supervised other operators on Heidleberg Speedmaster press
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Education
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2007 - 2008
University of Phoenix
Associates, Information Technology
Community
